Overview
CARiD has a rating of 3.7 stars from 5,619 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.
Brakes came in a good condition with overall everything i needed, the drivers however need to stop throwing packages, but from the company, i highly recommend the brakes, they last forever
My experience with Carid from start to finish was outstanding. Customer service rep was very knowledgeable about the product I needed and was thorough with entire overall process and experience.
Dear Darryl,
Thank you so much for your kind words! We truly appreciate your support and the chance to serve you, and we're here anytime you need assistance in the future.
Sincerely,
Consumer Relations
The CalTend SportsTex custom seat covers fit perfectly on the front row of our Kia EV9 GT-Line. We ordered with the "Power Thigh Lumbar Support" and they came with 2 separate pieces for the leg rests. Installation was not too difficult but the instructions could have been better.
Dear Huy,
Thank you for your kind words! We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
We didn't feel comfortable ordering a large accessory for our Jeep, so we spoke to Dakota in customer service service, he was able to answer all our questions and concerns so we were comfortable placing order, we would definitely recommend CARiD.
Dear Dave,
Thank you for sharing your experience! We're thrilled to hear that Dakota was able to provide the support you needed to feel confident with your order. Your recommendation means a lot, and we’re always here whenever you need us—especially for those big decisions!
Thank you,
Consumer Relations
It was not Carids Fault its the place they get there orders from, no staff, shipping problems? I ordered it in March 15th got it Arpil 26th was told in 7 days it would be here ai kept calling was being told it was shipped every time I called, was lied to 5 times can't understand staff why lie tell the truth, and I got it today alot of scratches and cuts, grind marks will have to do alot of work before painting it thought it would come in better shape,,, it was a Daytona 500 rear spoiler,,,,
Dear Maria,
We sincerely apologize for the delays you've experienced with your Daytona rear spoiler order. As a made-to-order part, it typically requires 5-7 days to ship, but we are currently facing production delays due to a higher volume of inquiries. We regret the condition in which your item arrived. Please check your email for further instructions on how to proceed. Your feedback is important to us, and we appreciate your understanding as we work to resolve these issues.
Thank you,
Consumer Relations
They had the parts, had a good price and shipped promptly. The package had no packing material so the parts (spark plugs) came out of their boxes but they were not damaged.
Dear James,
Thank you for the honest feedback! We're glad the parts arrived safely, and we’ll look into the packing concern to help avoid that next time.
Sincerely,
Consumer Relations
Carids website says saa pillar posts will fit 2005-2009 buick lacrosses. However, after paying $72.00 for pillar posts, they sent me pillar posts that are too small. Apparently they are made that way by the manufacturer. I called carid and they took care of it. I got a full refund and it's much appreciated. These things happen. Carid will make it right when things go wrong. I won't hesitate to shop at carid again.
Dear Barbara,
We apologize for your experience and understand your frustration. The part you ordered was made to fit a 2008 Chrysler 300C, while your vehicle is a 300 Touring model, which may explain the fit issue. We recognize that the return period has expired, making it complicated to authorize the return, but we are actively working on this matter. Please check your email for further details as we aim to resolve this for you.
Sincerely,
Consumer Relations
The fender well was the correct one, but had to refill holes to line up, looks cheap and had to stretch to get the parts that did fit. Also does not cover the area that the original did.
Dear Jason,
Thank you for your feedback. We're sorry to hear that the fender well did not meet your expectations and that you experienced issues with alignment and coverage. We strive to provide quality products, and your comments about the fit and appearance are valuable for our improvement.
If you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
Terrible this is probably one of the worst experiences I have ever had with the company to sum it up getting shipped the wrong parts having to wait hours on hold having to wait for your company to get a credit from another company before I can do an exchange for a product that I purchased from CARiD even after your customer service person confirmed to me that yes the product has been received it is accepted by the other company but I have to wait for your company to get a credit from a totally different company that I did not purchase anything from so I can get a refund or exchange for the wrong product that your company sent me it's just a joke like I said I'll never buy anything from your company again
Dear Ryan,
We sincerely apologize for the frustration you've experienced with your order. We understand how disappointing it can be to receive the wrong parts and face delays. We want to assure you that a full refund for the returned part has already been issued. Regarding your second order, the return documents were provided on 4/9, and a refund will be processed upon receipt of the return. Thank you for your patience as we work to resolve this matter. Your feedback is invaluable to us, and we hope for a second chance to better meet your needs in the future.
Sincerely,
Consumer Relations
Type in what I was looking for in search bar and like magic the part I was looking for pop right up. Cause I got everything else but what I was looking for on other sites.
Dear Francis,
Thank you, Francis, for your 5-star review! We’re so glad our search made finding the cross-support brace quick and easy for your Hellcat. Your feedback means a lot—hope to be your go-to spot again soon!
Sincerely,
Consumer Relations
My order was processed in a timely manner and received sooner then expected. The mufflers I received do not match the description specs in the listing but trying to return for credit not so easy
Dear John,
Thank you for your feedback. We’re pleased to hear that your order was processed quickly and arrived sooner than expected. However, we apologize for the mismatch between the product description and what you received. Our team works hard to ensure accuracy, and we're sorry we let you down.
Please check your email for our request for details so we can assist you with the return process. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this issue.
Sincerely,
Consumer Relations
CARID! Comes highly recommended. They are very Professional and Affordable! Most importantly they are an On Time Delivery Service. I am very satisfied!
Dear Julie,
Thank you so much for the glowing review! We love hearing how satisfied you are with our service and timely deliveries.
Thank you,
Consumer Relations
I ordered the wrong part, sent back, received the same one that I sent back but it had been altered but still did not fit vehicle. Took it somewhere for it to be cut to fit vehicle.
Dear Beverly,
We apologize for the mix-up with your replacement order. Unfortunately, we requested additional information to confirm fitment in your original order, but since we did not receive it, the same part was shipped automatically. We appreciate your feedback and will strive to improve our communication for better assistance in the future.
Please check your email for further details regarding your order, and feel free to reach out if you have any further questions or concerns.
Thank you,
Consumer Relations
No issues except the shipping cost was a little extreme but the product was great and the service delivery was right on target and the customer service was polite and friendly to deal with
Dear Michael,
Thank you for sharing your positive experience – it means a lot to us. We're committed to continuously improving and are excited to support you with any needs that come up in the future. Looking forward to helping you again soon!
Sincerely,
Consumer Relations
Ordering was a breeze. I don't know a thing about how or where to even start to look of what was needed to get a bumper. Apparently my friend knew just where to go.
Dear Lynnae,
We're so glad your friend sent you our way and that ordering your bumper was easy. We’re always here to help simplify things, even when it feels overwhelming.
Thank you,
Consumer Relations
Headlights came in look great, fit right up no extra parts required. Quick, simple, and easy. Will be buying other things my truck needs from here thank you.
Dear Shane,
Thank you for your excellent review! We truly appreciate your feedback and look forward to continuing to provide you with top-quality products and service. Your support means a great deal to us.
Sincerely,
Consumer Relations
I ordered rims but the order was changed last second by the app or website and the wrong rims were sent. I still haven't received a return ticket and was told I would have to. Pay a restocking fee.
Dear Joseph,
We sincerely apologize for the inconvenience you experienced with your order. Typically, our website does not change cart selections on its own, and we regret that something went wrong in your case. The return authorization process takes 2-3 business days to complete, and we have sent the return documents to you on 4/8. Please note that refunds will be issued upon the return of the items.
If you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
I tried to order this part from 3 different dealers and other online sites. CARiD was the site that did the extra to find this part. I will be back when I need cart parts!
Dear Frank,
We're thrilled to hear that we could help you find the part you needed when others couldn't! Your satisfaction means a lot to us, and we look forward to serving you again for all your future car part needs. Thank you for choosing CARiD!
Sincerely,
Consumer Relations
Easy to browse and find parts... arrived all snuggled up in effective packaging... perfectly matched my vehicle
Dear Pablo,
Thanks for giving us a try! We're thrilled the part fit perfectly and the packaging held up well.
Thank you,
Consumer Relations
The brakes are great. The FedEx service was terrible. FedEx lost my package for a week and was not proactive in the search. Not good customer service on the part of FedEx. CARid did GREAT.
Dear Greg,
Thank you so much for your wonderful review! We’re delighted to hear that you had a great experience and look forward to continuing to provide reliable solutions for all your future needs. Please don’t hesitate to reach out whenever we can assist you again.
Sincerely,
Consumer Relations
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Daltin,
Thank you for your feedback! We're glad to hear that the brakes arrived in good condition and that you're satisfied with their quality. We understand your concern about shipping and will make sure to share this with the shipping team to improve our packaging and handling. We truly appreciate your recommendation and look forward to serving you again!
Sincerely,
Consumer Relations