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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Good price-quick shipping-arrived in good shape. Hard to find item for new truck.
It was super easy to look up on their website of the items that I needed super easy at checkout. No hassles, nothing everything was straightforward up. Front of shipping and handling as well as every step of the way I had updates from emails, letting me know what the stages were until I Received the items that I ordered
Phillip, we’re thrilled to hear that your shopping experience was smooth and keeping you informed every step of the way made a difference. Your kind words truly motivate us to keep making our service straightforward and hassle-free for all our customers. Please don’t hesitate to reach out anytime you need assistance or have questions—we're here to help!
Sincerely,
Consumer Relations
Super great spoiler for my truck! Really like it and fast delivery!
Thank you, Frank, for your wonderful feedback! We're thrilled to hear you love the spoiler and appreciated the quick delivery. Your support means a lot to us!
Sincerely,
Consumer Relations
I called TruckID (CarID) and talked to a CS rep to ensure the part was in stock. After I was told it was in stock I went ahead and placed the order. Withing 2 minutes after placing the order I get an email from CarID saying that the order will be cancelled because the part is not in stock because it is discontinued by the manufacturer. The part is still showing that it is "In Stock" on their website. The order was cancelled by them immediately but they still charged me for it days later. I am forced to call my bank to dispute the charge. I hope I can get my money back. CarID is not a professional retailer and they do business in a shady manner. Recommend avoid.
Dear James,
We are disappointed to hear about your experience.
Stock quantity is available at time of order, but unfortunately, some items sell out before shipping. We understand how frustrating this can be and are actively working with our vendors to provide faster updates.
Your refund was processed on 7/24.
Please check your email for further details, and feel free to reach out if you have any further questions or concerns.
Sincerely,
Consumer Relations
I ordered the 10 piece pillar post kit for my Cadillac XT6 and when it arrived the front pillar trim pieces, before the mirror, were missing. I have been on the phone, getting the run around from three different people, that all three want to pass the problem on to the manufacturer. Just send me my missing parts. Also the wait time to talk to someone is ridiculous!
Dear Bill,
We sincerely apologize for the inconvenience. We understand how frustrating it is to receive an incomplete or incorrect order, especially after multiple support attempts. We've reviewed your case and determined that the wrong kit was sent. This is being addressed internally, and we are working to get the correct parts to you. Please check your email for more details and next steps.
Sincerely,
Consumer Relations
Flimsy door seals for my F-250 looked good at first, but the little plastic tabs did not fit tight enough onto the holes in the door frame. Within 2 days, one came loose and another disappeared... just fell off I guess.
Dear Marcus,
We’re very sorry to hear about the troubles.
Please, reach us at support@carid.com with the photos of the remaining seal and how it attaches to your door frame, along with your order number, so we could check on the possible resolutions.
We’ll do our best to help resolve this promptly.
Sincerely,
Consumer Relations
Fast shipping! Received excellent quality product. Will definitely order from CARiD in the future.
Dear Traci,
Thank you for your kind words! We’re thrilled to hear the part met your expectations and look forward to helping you again in the future.
Sincerely,
Consumer Relations
Perfect fit to replace damaged splash shield on Kia Rio.
Arrived on time, without damage, thank you.
Dear Rick,
Thank you for your feedback! We're so glad to hear the replacement splash shield was a perfect fit and arrived safely and on time. Let us know if you ever need anything else!
Sincerely,
Consumer Relations
I bought this truck spoiler that was supposed to be custom fit for my truck. However the spoiler is generic and doesn't have the cutouts in it to fit around items on the truck.
Dear Jeremy,
We are sorry to hear about your experience. We understand how frustrating it can be to receive a product that doesn't meet your expectations. We have identified an error in the product listing. The return instructions will be sent to you within 2–3 business days.
We sincerely appreciate you bringing this to our attention. Please check your email for further instructions.
Sincerely,
Consumer Relations
Delivery was quick.Easy to install. The rear exhaust hanger had to be relocated which wasn't ideal. Solid construction. Works great.
Dear Joshua,
Thank you for the great feedback! We're glad to hear the hitch is working well and that installation went smoothly overall — though we understand relocating the exhaust hanger wasn't ideal. If you ever need anything else, we’re here to help!
Sincerely,
Consumer Relations
CARID has dragged their feet on everything! You will definitely not get what you want on time. Not even close to on time, and then issuing a refund is a whole other issue! Still waiting for a refund after several promises. They'll tie your money up for weeks. Yes, they're REAL nice when you order something, but, DO NOT BE FOOLED! Plus they fed a bankruptcy
Dear Jeff,
We apologize for the experience you've had.
The wheels you ordered were on backorder, which caused them to ship later than originally expected. According to our records, you should have been informed of this delay. We're truly sorry if something went wrong in that communication.
We are currently working on the cancellation and refund process for your order. Please check your email for the latest updates and details.
If you have any further questions, feel free to reach out. We're here to help.
Sincerely,
Consumer Relations
Bought a product, paid someone to install it. Just to find out it's poor fitting and very wobbly. Essentially useless after paying someone to install it. Your customer service won't take back packages outside of the original box, how would I have known it was defective if I hadn't? Now I have to mark it as fraud.
Dear Randy,
We are sorry to hear about your experience and understand how frustrating this must be.
We do our best to accommodate customers with defective items, even when the original packaging isn’t available, but we do need documentation of the issue to proceed.
To better assist you and in accordance with our return policy, we’ll need some additional information to troubleshoot the issue. This will help us determine the next best steps toward resolving this for you.
Please check your email for further instructions, or feel free to contact us directly so we can help resolve this as quickly as possible.
Sincerely,
Consumer Relations
Fast shipping, would buy again. The product look great, haven't got a chance to replace it but it looks great
Dear Hugh,
Thanks! We're glad to hear you're happy with how the product looks — we hope installation goes smoothly when the time comes.
Sincerely,
Consumer Relations
They replaced a headlight lens cover for me. That i had a problem with, wasn't exactly all there fault.
Dear Vince,
Thank you for your understanding! We’re happy we could assist with the replacement and truly appreciate your patience and support.
Sincerely,
Consumer Relations
Awesome product! Helped me pass strict CA smog check! Fast shipping, a bit pricey but was carb compliant
Dear Ricardo,
Thank you! We're glad the product helped you pass smog — the CARB compliance is key, and we’re happy it arrived on time.
Sincerely,
Consumer Relations
The sale people should tell you that the covers had to be custom made and take a while to get to the customer. Upper seat cover is good, but the lower stretch material needs to be much thicker, heavier material.
Dear Paul,
We apologize for the inconvenience and appreciate your feedback.
We will work with our team to better inform customers about order details, including custom-made items that may take time to arrive. We also value your input regarding the quality of the material and will review our production processes to ensure improvements. Thank you for bringing these concerns to our attention.
Thank you,
Consumer Relations
My rear tow hitch cover was damaged and I was able to go online and get a new part. It was delivered quickly and at low cost. Will use them again!
Dear Mary,
Thanks! We're so glad you found the exact replacement you needed and that it arrived quickly — we look forward to helping you again in the future.
Sincerely,
Consumer Relations
My order was shipped quickly. It was as advertised perfectly works great.
Dear Tina,
Thank you so much! We're delighted everything worked great and that the shipping met your expectations — we appreciate your trust.
Sincerely,
Consumer Relations
I ordered my part and received it a day earlier than anticipated and it was a perfect fit!
Dear David,
Thanks,! We’re glad to hear the fan shroud fit perfectly and arrived ahead of schedule — great to know it worked out just right.
Sincerely,
Consumer Relations
FedEx lost my package, car id replaced it immediately! Thank you!
Dear William,
Thank you! We're happy we could resolve the issue quickly for you — we truly appreciate your patience and understanding.
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much, Mark, for your kind words! We're delighted the vent shades arrived quickly and in excellent condition—it means a lot to hear that we could help you find a hard-to-find part for your new truck. We appreciate your trust and hope to serve you again soon.
Sincerely,
Consumer Relations