Overview
CARiD has a rating of 3.7 stars from 5,589 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.
Received the package on time. The floor mat that I ordered is in good condition and it's perfect fit for my new car. Now my car looks like brand new. I love it.
The part was correct, no problems, i was happy with the part and only problem was that it took more then what the website said 3 days later instead of over night shipping
Dear Pablo,
Thank you sincerely for your kind words and excellent feedback. We’re committed to providing quality and reliable service, and your satisfaction means a great deal to us. We truly appreciate your trust and look forward to serving you again.
Sincerely,
Consumer Relations
Customer service was excellent, Made sure i had the right part and checked if i had any discounts to offer, such as military discount. Delivery was on time and in good shape.
Dear Edgar,
Thank you for your kind words! We're glad to hear that our customer service was able to assist you in finding the right part and ensuring you got the best possible deal. We take pride in carrying a wide range of hard-to-find parts and accessories. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Ordered side molding for a 10 year old truck! Shipped before the expected date, and came in perfect. Paint matched perfect and so far so good!
Dear Griffin,
We’re thrilled the part arrived early and matched your truck perfectly. Thank you for the thoughtful review and for trusting us with your restoration!
Thank you,
Consumer Relations
Their customer service was a breath of fresh air, I can't remember the name of the guy I talked to but he was incredibly helpful, polite and just in general a pleasure to deal with.
Dear Jayce,
Thank you so much for your kind words! We truly appreciate your feedback and look forward to continuing to provide you with excellent service in the future. Knowing you’re satisfied keeps us motivated every day!
Sincerely,
Consumer Relations
I installed these on my 2004 Tahoe and had to do some minor modifications to make these fit, the new wire on the back for the halos interfere with the radiator support and I had to drill holes to allow them to fit and I will be getting some LED H1 bulbs to upgrade these halogens, other than that they look awesome and were easy to wire.
Dear Sean,
Thank you for your feedback! We’re glad to hear that you find the lights awesome and easy to wire. We apologize for the need to modify them for fitment on your 2004 Tahoe. Your experience is important to us, and we hope the lights meet your expectations moving forward.
If you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
Placing our order was a breeze! Item well described. This company was very quick in acknowledging our order and was prepared to ship soon after that. Thank you so much!
Dear Customer,
We appreciate your kind words! We’re thrilled the process was seamless and that the order details and shipping met your expectations. Thanks for trusting us!
Thank you,
Consumer Relations
Received the wrong part for a different model car I sent them a photo of the back of the original part off of the car and a picture of the VIN they noted that it was the wrong part for my car they would send me another part that will be the correct one for my car and they sent the exact same part number part back I paid for express shipping to receive my original part quickly they chose to go to the slow route returning the second part so don't trust this company customer service is horrible also it's a lot of being around the bush with them this is my first time using them I will not do it again I suggest going somewhere else
Dear Ronald,
We sincerely apologize for the inconvenience you've experienced with your order. Our team works diligently to ensure customer satisfaction, and we regret that we fell short in providing the correct part. The part you ordered is OE-restricted, which may have contributed to the fitment issue. We have sent return documents to your email, and once we receive the parts back, we will promptly process your refund. Thank you for your feedback, as it helps us improve our service.
Sincerely,
Consumer Relations
Ford had the part on backorder. CARiD had exactly one in stock. It came much quicker than was originally stated, it fits perfectly and fixes the problem. Thanks!
Dear Joe,
Thank you so much for your enthusiastic feedback! It’s always rewarding to know our products made a positive difference, and we look forward to continuing to support with the highest quality and service. Come back anytime if you need anything else!
Sincerely,
Consumer Relations
I needed a parts and had to order from 3 different companies and this one showed up first. Absolutely awesome. I will definitely order from these people again!
Dear Troy,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and truly appreciate your support. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Quick! It was pretty fantastic that it surprised me with the quick shipping because I usually think it takes two weeks but it actually took like 3 days. That is insane!
Dear Angel,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback motivates us to keep delivering our best every day!
Sincerely,
Consumer Relations
Ordered the part having never ordered from this site before. Part arrived ready to install and fit perfectly! No complaints and will order more parts in the future.
Dear Kyle,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback inspires us to continue delivering the best for our valued customers.
Sincerely,
Consumer Relations
Choose the car you have and window shopping begins it's so many options of aftermarket parts to choose from or it can make sure you build your back to OEM
Dear Kameron,
Thank you for your excellent review! We're grateful for your feedback and look forward to continuing to provide products and service that meet your expectations. Your support means a lot to us.
Sincerely,
Consumer Relations
Brakes came in a good condition with overall everything i needed, the drivers however need to stop throwing packages, but from the company, i highly recommend the brakes, they last forever
Dear Daltin,
Thank you for your feedback! We're glad to hear that the brakes arrived in good condition and that you're satisfied with their quality. We understand your concern about shipping and will make sure to share this with the shipping team to improve our packaging and handling. We truly appreciate your recommendation and look forward to serving you again!
Sincerely,
Consumer Relations
My experience with Carid from start to finish was outstanding. Customer service rep was very knowledgeable about the product I needed and was thorough with entire overall process and experience.
Dear Darryl,
Thank you so much for your kind words! We truly appreciate your support and the chance to serve you, and we're here anytime you need assistance in the future.
Sincerely,
Consumer Relations
The CalTend SportsTex custom seat covers fit perfectly on the front row of our Kia EV9 GT-Line. We ordered with the "Power Thigh Lumbar Support" and they came with 2 separate pieces for the leg rests. Installation was not too difficult but the instructions could have been better.
Dear Huy,
Thank you for your kind words! We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
We didn't feel comfortable ordering a large accessory for our Jeep, so we spoke to Dakota in customer service service, he was able to answer all our questions and concerns so we were comfortable placing order, we would definitely recommend CARiD.
Dear Dave,
Thank you for sharing your experience! We're thrilled to hear that Dakota was able to provide the support you needed to feel confident with your order. Your recommendation means a lot, and we’re always here whenever you need us—especially for those big decisions!
Thank you,
Consumer Relations
It was not Carids Fault its the place they get there orders from, no staff, shipping problems? I ordered it in March 15th got it Arpil 26th was told in 7 days it would be here ai kept calling was being told it was shipped every time I called, was lied to 5 times can't understand staff why lie tell the truth, and I got it today alot of scratches and cuts, grind marks will have to do alot of work before painting it thought it would come in better shape,,, it was a Daytona 500 rear spoiler,,,,
Dear Maria,
We sincerely apologize for the delays you've experienced with your Daytona rear spoiler order. As a made-to-order part, it typically requires 5-7 days to ship, but we are currently facing production delays due to a higher volume of inquiries. We regret the condition in which your item arrived. Please check your email for further instructions on how to proceed. Your feedback is important to us, and we appreciate your understanding as we work to resolve these issues.
Thank you,
Consumer Relations
They had the parts, had a good price and shipped promptly. The package had no packing material so the parts (spark plugs) came out of their boxes but they were not damaged.
Dear James,
Thank you for the honest feedback! We're glad the parts arrived safely, and we’ll look into the packing concern to help avoid that next time.
Sincerely,
Consumer Relations
Carids website says saa pillar posts will fit 2005-2009 buick lacrosses. However, after paying $72.00 for pillar posts, they sent me pillar posts that are too small. Apparently they are made that way by the manufacturer. I called carid and they took care of it. I got a full refund and it's much appreciated. These things happen. Carid will make it right when things go wrong. I won't hesitate to shop at carid again.
Dear Barbara,
We apologize for your experience and understand your frustration. The part you ordered was made to fit a 2008 Chrysler 300C, while your vehicle is a 300 Touring model, which may explain the fit issue. We recognize that the return period has expired, making it complicated to authorize the return, but we are actively working on this matter. Please check your email for further details as we aim to resolve this for you.
Sincerely,
Consumer Relations
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Raul,
Thank you for sharing such positive feedback—it's rewarding to know our efforts truly made a difference. We're committed to delivering trusted quality and look forward to helping you with any future needs. Your satisfaction drives everything we do, so please reach out anytime!
Sincerely,
Consumer Relations