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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I was looking for rear taillights for my 2007 Ford Fusion.when I just happened to come upon your company at large and saw that you had them (just what I was looking for). This was my first auto parts order ever in my 88 years and I couldn't be more pleased with my experience. I felt comfortable in placing my order, especially with the security involved. I would rate this as a 😌 great shopping experience!
Fast shipping customer service is great and great prices for great product very pleased in my order will be doing more in the future
Thank you, Dustin, for your kind words and support! We’re thrilled to hear you had a great experience and look forward to helping you with your future orders. Your satisfaction means a lot to us!
Sincerely,
Consumer Relations
Fast delivery on great products. No complaints. I check CARID.com first when I need parts or accessories.
Nico, we’re thrilled to hear that CARID.com is your go-to choice and that you appreciate our fast delivery and product selection. Thank you for being such a loyal customer—we'll keep working hard to make every experience just as easy and reliable for you!
Sincerely,
Consumer Relations
Product didn't fit, my fault, took it back no problem. Just a great company to deal with.
Pete, thank you so much for your kind words and understanding. We're glad you had a smooth experience, and we’re always here to make sure everything works out just right for you. We appreciate your trust and look forward to helping you again soon!
Sincerely,
Consumer Relations
This isn't the first time I've ordered from CARiD and definitely won't be the last. I've always have had a good experience and haven't had any issues
Hi Roger, thank you so much for coming back and sharing your positive experiences—seeing loyal customers like you never gets old! We’re thrilled to hear each order has been smooth so far and can't wait to help with your next project.
Sincerely,
Consumer Relations
Part came on time and was as advertised. I would order from you again.
Jeffrey, thanks so much for your kind words. We're glad your part arrived as expected and appreciate your trust in us. Looking forward to proudly serving you with your needs again in the future!
Sincerely,
Consumer Relations
Super easy to order. Prices were right
I'm not too happy about the fitment in the description was black with red, but they were more like dark maroon.
Shipment arrived on time
Phillip, thank you for your positive feedback and for sharing your thoughts about the rims. We appreciate you highlighting the smooth ordering process and timely shipment, and will review the product description to ensure color accuracy moving forward. Your insights help us improve, and we hope the rims complement your vehicle well.
Sincerely,
Consumer Relations
Ordered the right parts, so easy to do. Descriptions, pictures and applicable instructions were great.
Thank you, Andre, for sharing your positive experience and kind words. We're glad the detailed descriptions and instructions made your order seamless, and we look forward to assisting you again soon!
Sincerely,
Consumer Relations
After looking at the products that CARiD carries, I decided to order the front struts, which was a complete assembly, for my Mercedes C230 sport. As advertised, the struts were listed as being for the sport model suspension. After receiving them, I had my local mechanic replace the struts but soon after, the lower portion of the strut was hitting the lower control arm. My mechanic told me due to the struts being manufactured in China, the specifications to the struts were not the same as the original struts. Eventually I had my mechanic replace the original struts back on the car until I could purchase the correct strut to fit my car. Excellent price but be careful your order the correct part for your vehicle.
Dear Alberto,
We’re sorry to hear about your experience. We want to learn more about the fitment issue to help prevent this from happening again. We’ve reached out to you via email for more details. Your experience is important to us.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
Superb purchase and friendly experience - easy to use parts
Thank you so much for your kind words, Ramzy! We're thrilled to hear you had an easy and friendly experience, and we look forward to keeping things super standard for you in the future. Your feedback truly means a lot to us!
Sincerely,
Consumer Relations
Legit fast shipping. Reply quick great customer service!
Natalie, thank you for your kind words and for recognizing our fast shipping and customer service. We’re committed to keeping this level of speed and support going forward and look forward to assisting you with any future needs.
Sincerely,
Consumer Relations
Las piezas que me han vendido son muy buenas. Y siempre me consiguen lo que necesito.
Andres, thank you for your kind words and for always trusting us with your needs. We’re thrilled to hear our team keeps providing attentive service and quality parts to get the job done right. We look forward to helping you with every order you have ahead!
Sincerely,
Consumer Relations
We live in Canada. We ordered on June 27th and received the package on July 28th. It was returned to the company twice.… we don't know what caused the problem … FedEx, the company, others? We called Carid and Quality Acc several times to get my package…
I don't know if I will recommend it
Dear Anne-Marie,
We sincerely apologize for the delay.
According to our records, the carrier flagged the package for missing documentation, though we ensured all required paperwork, including the commercial invoice, was included. We’re glad to see the item was successfully delivered on 7/25, and we hope everything is now in good order. Your experience has been noted, and we’re working to prevent this from happening again.
If you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.
Sincerely,
Consumer Relations
I got the brakes I needed quickly and the installation was easy.
Thank you so much, Matthew! We're thrilled to hear your brakes were easy to install and delivered quickly. We appreciate your feedback and look forward to helping with any future needs.
Sincerely,
Consumer Relations
I thought what I ordered was all led lights, im extremely disappointed.
Jose, thank you for sharing your thoughts with us. We're sorry the LED headlights didn’t meet your expectations and would love to assist you in finding the right products to fit your needs on your next order. Please feel free to reach out so we can make this right together.
Sincerely,
Consumer Relations
Excellent service part came quicker then expected. Will use your company again.
Hi Robert, thank you for your kind words! We're thrilled to hear your order arrived ahead of schedule and met your expectations—looking forward to supporting you again on your next project.
Sincerely,
Consumer Relations
3 out of 4 items received. Had to call customer service about not receiving 4th item.
Hi Roy, thank you for your understanding and patience. We're glad our service team could assist you in resolving the missing item, and we're committed to ensuring you get exactly what you need whenever you shop with us. Your trust means a lot, and we're here to help anytime!
Sincerely,
Consumer Relations
Excellent to do business with. Fast service and friendly folks to work with.
Thank you so much, Lee, for the kind words and for recognizing our team’s commitment to friendly and speedy service. It’s truly rewarding to know we’re making a positive impression, and we look forward to continuing to exceed your expectations.
Sincerely,
Consumer Relations
The experience was great. I got a custom product in just a few weeks
Douglas, thank you for sharing your glowingly vivid experience—getting a custom product quickly matters to us, and it’s fantastic to know you feel the same way! We’re excited to have been part of your journey and look forward to helping you roll smoothly in the future.
Sincerely,
Consumer Relations
Next day delivery. Local warehouse Always a pleasure ordering thru Carid
Jose, we’re thrilled to hear you appreciate our speedy next-day delivery and local warehouse—making your experience smooth is exactly what we aim for. Thanks so much for your consistent support; it’s always a pleasure serving you!
Sincerely,
Consumer Relations
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dan, thank you so much for choosing us for your very first auto parts order and sharing your positive experience. We're honored to have earned your trust and beyond grateful that this was such a smooth and pleasant ride for you. It means a lot to us to bring comfort and security alongside quality to our customers — wishing you many safe journeys ahead!
Sincerely,
Consumer Relations