Overview
CARiD has a rating of 3.7 stars from 5,326 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.
Customer service was excellent, Made sure i had the right part and checked if i had any discounts to offer, such as military discount. Delivery was on time and in good shape.
Ordered side molding for a 10 year old truck! Shipped before the expected date, and came in perfect. Paint matched perfect and so far so good!
Dear Griffin,
We’re thrilled the part arrived early and matched your truck perfectly. Thank you for the thoughtful review and for trusting us with your restoration!
Thank you,
Consumer Relations
Placing our order was a breeze! Item well described. This company was very quick in acknowledging our order and was prepared to ship soon after that. Thank you so much!
Dear Customer,
We appreciate your kind words! We’re thrilled the process was seamless and that the order details and shipping met your expectations. Thanks for trusting us!
Thank you,
Consumer Relations
Ordered the part having never ordered from this site before. Part arrived ready to install and fit perfectly! No complaints and will order more parts in the future.
Dear Kyle,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback inspires us to continue delivering the best for our valued customers.
Sincerely,
Consumer Relations
I needed a parts and had to order from 3 different companies and this one showed up first. Absolutely awesome. I will definitely order from these people again!
Dear Troy,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and truly appreciate your support. Your satisfaction is our top priority, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
Quick! It was pretty fantastic that it surprised me with the quick shipping because I usually think it takes two weeks but it actually took like 3 days. That is insane!
Dear Angel,
Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience and appreciate your support. Your feedback motivates us to keep delivering our best every day!
Sincerely,
Consumer Relations
Brakes came in a good condition with overall everything i needed, the drivers however need to stop throwing packages, but from the company, i highly recommend the brakes, they last forever
Dear Daltin,
Thank you for your feedback! We're glad to hear that the brakes arrived in good condition and that you're satisfied with their quality. We understand your concern about shipping and will make sure to share this with the shipping team to improve our packaging and handling. We truly appreciate your recommendation and look forward to serving you again!
Sincerely,
Consumer Relations
The CalTend SportsTex custom seat covers fit perfectly on the front row of our Kia EV9 GT-Line. We ordered with the "Power Thigh Lumbar Support" and they came with 2 separate pieces for the leg rests. Installation was not too difficult but the instructions could have been better.
Dear Huy,
Thank you for your kind words! We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!
Sincerely,
Consumer Relations
We didn't feel comfortable ordering a large accessory for our Jeep, so we spoke to Dakota in customer service service, he was able to answer all our questions and concerns so we were comfortable placing order, we would definitely recommend CARiD.
Dear Dave,
Thank you for sharing your experience! We're thrilled to hear that Dakota was able to provide the support you needed to feel confident with your order. Your recommendation means a lot, and we’re always here whenever you need us—especially for those big decisions!
Thank you,
Consumer Relations
They had the parts, had a good price and shipped promptly. The package had no packing material so the parts (spark plugs) came out of their boxes but they were not damaged.
Dear James,
Thank you for the honest feedback! We're glad the parts arrived safely, and we’ll look into the packing concern to help avoid that next time.
Sincerely,
Consumer Relations
Carids website says saa pillar posts will fit 2005-2009 buick lacrosses. However, after paying $72.00 for pillar posts, they sent me pillar posts that are too small. Apparently they are made that way by the manufacturer. I called carid and they took care of it. I got a full refund and it's much appreciated. These things happen. Carid will make it right when things go wrong. I won't hesitate to shop at carid again.
Dear Barbara,
We apologize for your experience and understand your frustration. The part you ordered was made to fit a 2008 Chrysler 300C, while your vehicle is a 300 Touring model, which may explain the fit issue. We recognize that the return period has expired, making it complicated to authorize the return, but we are actively working on this matter. Please check your email for further details as we aim to resolve this for you.
Sincerely,
Consumer Relations
Terrible this is probably one of the worst experiences I have ever had with the company to sum it up getting shipped the wrong parts having to wait hours on hold having to wait for your company to get a credit from another company before I can do an exchange for a product that I purchased from CARiD even after your customer service person confirmed to me that yes the product has been received it is accepted by the other company but I have to wait for your company to get a credit from a totally different company that I did not purchase anything from so I can get a refund or exchange for the wrong product that your company sent me it's just a joke like I said I'll never buy anything from your company again
Dear Ryan,
We sincerely apologize for the frustration you've experienced with your order. We understand how disappointing it can be to receive the wrong parts and face delays. We want to assure you that a full refund for the returned part has already been issued. Regarding your second order, the return documents were provided on 4/9, and a refund will be processed upon receipt of the return. Thank you for your patience as we work to resolve this matter. Your feedback is invaluable to us, and we hope for a second chance to better meet your needs in the future.
Sincerely,
Consumer Relations
My order was processed in a timely manner and received sooner then expected. The mufflers I received do not match the description specs in the listing but trying to return for credit not so easy
Dear John,
Thank you for your feedback. We’re pleased to hear that your order was processed quickly and arrived sooner than expected. However, we apologize for the mismatch between the product description and what you received. Our team works hard to ensure accuracy, and we're sorry we let you down.
Please check your email for our request for details so we can assist you with the return process. Your satisfaction is important to us, and we appreciate your understanding as we work to resolve this issue.
Sincerely,
Consumer Relations
CARID! Comes highly recommended. They are very Professional and Affordable! Most importantly they are an On Time Delivery Service. I am very satisfied!
Dear Julie,
Thank you so much for the glowing review! We love hearing how satisfied you are with our service and timely deliveries.
Thank you,
Consumer Relations
Ordering was a breeze. I don't know a thing about how or where to even start to look of what was needed to get a bumper. Apparently my friend knew just where to go.
Dear Lynnae,
We're so glad your friend sent you our way and that ordering your bumper was easy. We’re always here to help simplify things, even when it feels overwhelming.
Thank you,
Consumer Relations
I ordered rims but the order was changed last second by the app or website and the wrong rims were sent. I still haven't received a return ticket and was told I would have to. Pay a restocking fee.
Dear Joseph,
We sincerely apologize for the inconvenience you experienced with your order. Typically, our website does not change cart selections on its own, and we regret that something went wrong in your case. The return authorization process takes 2-3 business days to complete, and we have sent the return documents to you on 4/8. Please note that refunds will be issued upon the return of the items.
If you have any further questions or concerns, feel free to reach out to us at support@carid. Com for assistance.
Sincerely,
Consumer Relations
I tried to order this part from 3 different dealers and other online sites. CARiD was the site that did the extra to find this part. I will be back when I need cart parts!
Dear Frank,
We're thrilled to hear that we could help you find the part you needed when others couldn't! Your satisfaction means a lot to us, and we look forward to serving you again for all your future car part needs. Thank you for choosing CARiD!
Sincerely,
Consumer Relations
Easy to browse and find parts... arrived all snuggled up in effective packaging... perfectly matched my vehicle
Dear Pablo,
Thanks for giving us a try! We're thrilled the part fit perfectly and the packaging held up well.
Thank you,
Consumer Relations
Brake pads fit my 2010 Toyota Corolla. Delivered day promised. Only disappointment is high cost of shipping. Other vendors were 1/3 less for identical item.
Dear Paul,
Thank you for sharing your feedback! We're glad to hear the brake pads fit your Toyota Corolla and that the delivery was prompt. We truly appreciate your continued trust in us. We understand your concerns regarding the shipping cost, and we're always looking for ways to improve. We hope you'll give us the opportunity to serve you again in the future!
Sincerely,
Consumer Relations
It was easy to find the part I was looking for and it was really helpful that you can confirm that the part you are getting is compatible with your car using the year and the model.
Dear Hoji,
Thank you for your kind feedback! We're thrilled to hear that the part was easy to find and that our compatibility feature was helpful in your shopping experience. We strive to make sure our customers have a smooth and convenient process, and we’re glad that you had a great experience. We look forward to serving you again in the future!
Sincerely,
Consumer Relations
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Edgar,
Thank you for your kind words! We're glad to hear that our customer service was able to assist you in finding the right part and ensuring you got the best possible deal. We take pride in carrying a wide range of hard-to-find parts and accessories. We look forward to serving you again in the future!
Sincerely,
Consumer Relations