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CARiD

Overview

CARiD has a rating of 3.7 stars from 5,613 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.

service
972
value
761
shipping
790
returns
692
quality
676
This company responds to reviews on average within 2 days
How would you rate CARiD?
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Oklahoma
1 review
0 helpful votes
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C
April 28, 2025

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Date of experience: April 18, 2025
Carid C. CARiD Rep
2 weeks ago

Dear Paul,

We’re thrilled you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Sincerely,
Consumer Relations

California
1 review
0 helpful votes
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Exelente servicio
February 12, 2018

Exelente servicio y muy eficas, contestaron mis preguntas Los recomendare a mis amigos. Puedo encotrar casi todo lo q necesito para mis autos desde acesorios d todos tipos, luces, sensores, gracias por su ayuda.

Date of experience: February 11, 2018
Brazil
1 review
1 helpful vote
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Essa empresa é uma vergonha, picaretas, malandros, não comprem nada deles para não se arrependerem depois, eu comprei porque não procurei sabetrantes sobre eles se eu tivesse visto esses comentarios aqui no site jamais teria comprado com eles, agora estou sofrendo para ter meu dinheiro de novo. Picaretas, malandros, incompetentes, amadores...

Date of experience: November 17, 2011
South Carolina
1 review
0 helpful votes
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Plate for t/g
April 23, 2025

! aaaaaaaaaaAaaaaaaaaaaaaAaaaaa! AaaaaaaaaAAAAAAAAAA

Date of experience: April 13, 2025
Carid C. CARiD Rep
2 weeks ago

Dear Kendall,

We’re loving the energy! Thanks for the 5 stars and the enthusiasm!

Thank you,
Consumer Relations

Florida
1 review
0 helpful votes
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Horrible
January 9, 2021

This rewiew is for the Spanish speak people.
Este review es para la poblacion de habla castellano.
Esta compania tiene el peor servicio yo hice una orden en Octubre del 2020 me enviaron la mercancia equivocada y me comunicaron que tenia que enviar la mercancia equivocada de vuelta y volver hacer una orden nueva para poder recibir lo correcto.
Les contare que regrese la equivocada y nunca me dieron mi dinero para atras estamos hablando de mas de 600 dolares cada vez que llamaba la excusa era distinta y me seguian dando de largo con el proceso de devolucion y ya yo habia gastado mas de 600 dolares en la nueva la cual recibi finalmente pero con toda honestidad existen llamadas mas de 10 entre la compania y yo y siempre era un cuento nuevo ( en 5 dias te rembolsamos pasan los dias nada etc,) me volvieron a enviar atras lo que yo originalmente les habia enviado por ser la mercancia erronea desde un principio y hoy finalmente asi muy descaradamente me comunican que por que paso 30 dias no me pueden devolver mas de 600 dolares mio!
En breven me han robado 600 dolares y me enviaron una mercancia que ni la puedo usar ojala me hubiera tomado el tiempo para leer los review ya que veo que esto es muy popular con esta compania por eso hise my review en ingles y ahora en espanol para que no nos tomen por tontos
Esta compania te da vuelta con tu desembolso si es que necesitas devolver algo para que pasen 30 dias y ya no ouedes reclamar nada
Ya que el error fue de ellos desde la primera vez lo hacen a proposito

Date of experience: January 9, 2021
Carid C. CARiD Rep
over a year old

Dear Julio,

We are terribly sorry to know about your frustrating experience with our company.

This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.

Please, email me directly at chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.

Looking forward to your response!

Sincerely,
Consumer Relations Department at CARiD.com.

Puerto Rico
1 review
0 helpful votes
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Excellent Service
February 26, 2018

Muy buen servicio, encuentras todo para tu vehículo, difiero un poco con el costo del envío, es un poco costoso. A parte de eso creo que es un perfecto lugar para comprar piezas para tu auto.

Date of experience: February 26, 2018
California
1 review
0 helpful votes
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Me gusto el servicio la persona que me ayudo muy amable y me explico lo que estaba comprando. Yo se los recomiendo. Thank you CARiD!

Date of experience: January 14, 2018
Canada
1 review
0 helpful votes
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Erreur lors de l'envoi de la commande. Mais après contact avec service à la clientèle le tout à été corrigé sans frais.

Date of experience: June 3, 2020
Carid C. CARiD Rep
over a year old

Dear Stephane,

Thank you for sharing your experience with us.

We are sorry to hear about the frustrating experience you had with our company and poor assistance provided in this regards.

We would like to learn more about the issue you have encountered and facilitate the resolution!

Please email me with your order number at chester.ha@carid.com, so I could make the things right.

Thank you in advance!___

Sincerely,
Voice of a Client Department at CARiD.com.