CARiD

Several days later I find out it will be an additional 166 dollars to ship my 50 dollar seat covers. What a bunch of losers. Dont waste your time.

Spent 500 on a bumper cover that 3 body shops will not touch because tit just to many flaws. Pure garbage.

I found a rear drivers side tail cover for a ford focus on ebay for $19.61 with free shipping on ebay, but then I saw CariD.com had the same part for $18, convieniently over a dollar less then I can find it on ebay. I take it to checkout, shipping says $0.00 and my total is $18, better deal than ebay, so I hit continue and enter my payment info, and hit confirm payment, which takes me to a confirmation screen which now shows a shipping fee of $15 added, and my total is $35 after tax. I call them up to cancel, I explain the situation and that I can get the same part for less than $20 shipped on ebay, so she puts me on hold so she can try to price match, leaves me there for 15-20 minutes, then finally comes back on and says she sees it for $25 on ebay and thats the lowest they'll go, I tell her, no, I'm looking right at it for $19.61 shipped on ebay, after being rude to me and giving me back talk, I give her the seller name and the listing info, she points out that its a different brand than the one on there site, which is true, but I say I don't care about brand names, I care that its over $15 cheaper for the same part, which is really mostly a cosmetic anyway, and she finally agrees to give me a refund, but proceeds to tell me, it's going to take over a week to get the money back on my card... Really? Why? Probably a last ditch effort to get you to pay the higher price that they baited and switched you for to begin with. They Probably get enough people that can't afford to buy the part elsewhere for $20 AND be without the $35 for a week, and so just agree to pay the $25 instead of waiting for the refund, I almost considered. But being put on hold that long by a rude customer service rep is bad enough to make me take my business elsewhere, but sketchy bait n switch shipping fees? Excessive refund times? Nope, I'll never use them again, and I wouldn't recommend them to anyone.

Long story so I'm not gonna explain it Because it's too much but I've been in law-enforcement and still am in law-enforcement I was a police officer for 13 years I was in Military for six years this place after I found out what it is it's a small little call center that treats you like crap once you buy the item this is the worst third-party middleman scam I've ever seen in my life they don't have parts there they buy from distributors they might call O'Reilly's to get your part stay away from these people if you want anything from duraflex. All they do is called extreme dimensions that's a distributor for duraflex there in California they'll take your order directly and you'll get it cheaper in the shipping will be cheaper going directly through them this place is a scam they're trying to make me wait 10 days for a refund this is the trashiest place I've ever seen in my life I am currently working on having open
Investigation brought on these guys
For deceptive buisness practices. How they operate is so outside of legal
With Being lied to saying it's coming directly from them then being told they have had to go through a distributor I called the distributor myself and found out that they were just a middleman it's really a pathetic set up they make it look like it's an Amazon where they might have a distribution center somewhere they don't have that these people got very small small employees if you want to do good business don't try this place

About 40 days ago I ordered Spyder headlamp and tail lamp fixtures for my 2007 Silverado.
The ordered shipped and I received the items. I installed the fixtures and all seamed well. About two weeks later I noticed the left rear fixture was shorting out. When the blinker is on, the entire fixture goes dark. Then a week later I noticed the main lamp in the right headlight fixture went dark.\I called, after several hours of talking with folks and explaining my truck is NOT LEAGLE and this is an issue, they finally agreed to ship out new tail light fixtures overnight. Then we had to call Spyder about the headlamp.
It was agreed that all parts would ship overnight as again, my truck not not legal. 5 days later, NO PATRS! NO TAIL LAMP FIXTURE REPLAV]CEMENT AND NO HEADLAMP REPLACEMENT.
MY TRUCK IS ILEAGEL AND I RECEIVED A TICKED LAST NIGHT.

STILL no resolution to my on going problems with CARiD! I regret making a purchase with them as their ad was very misleading (listed with Big Brake Kits yet was nothing more than stock with painted calipers) on top of that, they sent me a defective product which is IMPOSSIBLE to know unless you install it and drive the vehicle!

I paid my mechanic to install the new breaks (I never saw the "misleading ad" purchased "big brake kit" as they were in the box when the mechanic got them. My mechanic works on several of my vehicles so he works on them as parts come in.

After I saw the finished product I knew it was a huge waste of money as all I needed to do what spend 6 bucks on caliper paint and I would get the same results. CARiD is doing NOTHING for me and now that the passenger side rear caliper is defective, they will not replace it unless I pay my mechanic to lift the vehicle, remove the tire, disassemble the entire brake, remove the caliper, TAKE A PICTURE of it, REASSEMBLE the brakes and send the picture to CARDiD! At this point they "say" they will send a replacement part for which I have to take the vehicle back to my mechanic and pay MORE labor to have it swapped out again!

What a pathetic joke of a company!

Ordered a $1,200 Grill for my truck sales representative assured me it would fit, turns out when I went to have it installed the install realize it's for a different year vehicle and well not fit mine. I called the manufacturer and they confirm that grill will not fit my vehicle and they do not even make one for my vehicle. Contacted CARiD to set up a return they want to charge me return shipping on their mistake I paid $85 to get it shipped the first time there is no way in hell I'm going to pay them another $85 for their mistake. Customer service representative send me an email stating they listen to the tape of my order and I miss represented my own vehicle, like I don't know what year and make vehicle I own. They also refuse to let me hear such recording and I find it kind of creepy and illegal that nobody advises you in the first place that you're being recorded but yet they can't produce the recording they said they're listening to. There must be a lot of fraud with this company because of American Express would not process my charge initially it got rejected as a fraud alert I had to call American Express and explain to them that it was me ordering something from this company I've never had that happened before in 30 years of using an American Express card. Needless to say there Grille is sitting here in the Box and I've called American Express to dispute the charge let them deal with it. Stay away from these liars and yes I was also told if I gave them a favorable review I would get a gift certificate I think that's just a way to lock you into a positive review before you have an experience like this and write a negative one

I am a car stereo newbie, so asked the 'pros' at CARID to spec a system and install hardware, which I paid for. Turns out, after much runaround, that they a) spec'ed the wrong part for the adapter ($35 - no refund because I had taken it out of the packaging) and b) did not even bother spec'ing the necessary module to allow me to retain my system warning chimes.

I trusted them, and only after considerable hassling did I get them to send me the right adapter harness ($7, which they ate). I talked with them multiple times, each time asking that a manager call me back. They promised - three times - to do this but it never happened. When talking to customer support, they advised me that on the weekends, there is no one available to deal with problematic calls. I was actually told by one rep that the managers were 'at a meeting, in another building, and they were not allowed to interrupt.' Total lie.

After I finally called during their business hours and FINALLY talking to a supervisor (they refused to let me speak with a manager), they didn't review the call notes because the most recent call had not been added to the call diaries. I repeated my story for the 4th or 5th time, but they said I was outta luck, I had to pay for the chimes adapter ($85), at a slightly discounted rate (I could still find it cheaper at Walmart - retail).

How they SHOULD have dealt this: "We are so sorry for this misunderstanding. Considering that you have already paid for an erroneous part, we will szend you the chimes adapter free/at 50% cost."

I have been in first, second, supervisory and mgmt levels in customer support and their model sucks. There should ALWAYS be someone who has rights to 'make it right' for a customer, even if that means eating some money. Their 'policy' is a set of choices that will affect their competitiveness.

In this world, two things influence competitiveness and survival - price and service. Note the posts about CARID not price matching, etc. as well as other complaints about service. CARID is failing at both. Perhaps whatever company fills the void when they fold will do a better job.

I order a alternator for a 2101 F-150 and today I recieved two sterring parts, not even close. I call an explained that CARid sent the WRONG PART and that I ordered a alternator. The representative said that I would need to pay a restocking fee for the return. I stated that it not a return CARid sent the WRONG PART and I was not going to pay a restocking fee. She then said she would sent an emial with a shipping lable and when they got the WRONG PARTS back she would ship the alternator.
Tomorrow I will go to ford and purchace the alternator but will never use CARid agian. Sometimes a cheaper price is not the best route and a big head ache. Now I will have to call my credit card and cancel my transaction and try to get my truck on the road agian because I cannot wait another 10 or so days because of thier mistake.

Ordered running boards for my truck. The estimated ship date was for 3 days later. I checked the site 4 days later to see if they shipped. The estimated ship date was changed to the next day. I monitored this for about 3 more days and every day the estimated ship date changed to the following day. The order was placed Jan 4. I called customer service and they said the boards would be back ordered until Feb 12. I checked the site to see if they shipped on Feb 14. Still did not ship. I again called customer service and was informed the item would not be available until mid March. I told them I would wait. Now my credit card was charged back when I made the order on Jan 4 so they have been holding my money making interest off it for about 2 months. I decided to cancel the order at the end of February after reading other reviews. I called customer service and was on hold for about 45 minutes. I went from being 16 in the que to 4th in the que and their system hung up on me. I called back two different times on different days and this happened 2 more times. I called back and pressed the number for sales. I explained the problem with their phone system. I was told they would send a message to customer service and someone would call me back within 24 hours. I got a call back later that evening and I explained that I wanted to cancel the order. The guy told me he was in sales and he would have to transfer me to customer service. I explained the problem with their phone system. He insured me I would not be cut off and would only be on hold for about 20 minutes. I again waited 45 minutes and their $#@! Ing phone system hung up on me again. I called back and again pressed for sales. After this call I felt a little bit sorry for the salesman who had to take my call. He he. Well, he insured me someone from customer service would call me back within 24 hours. When I got up the next morning I called them right away and finally got through to customer service and canceled my order. I am still waiting for the call back from customer service. Guess it will never happen.

These guys sent me a damaged sv style wing for my lamborghini which cost aprox $2800
Then because i did not have the original packaging (which the installing shop accidentally discarded) they refuse to refund my money (even though i have an email saying from them guys would).

After 2.5 months of hassles and multiple phone calls. These guys refused to refund my money.

THE ABSOLUTE WORST AND horrible customer serivce is. ESP THE MANAGER Mr. Rojas (whoever made this clown the manager).

To mail me a damaged item and then say that if the original box was decarded im out of luck. Esp when i reported the damage the day this was received AND SENT THEM PICTURES OF THE DAMAGED ITEM RIGHT AWAY!

Horrible company... horrible customer service!

They told me its not their problem and i can go get it fixed and there is no option to return or exchange this item...

I hope NO ONE ever has to go thru this. Ive never heard of a company which does not refund or exchange an item when you receive it damaged!

BEWARE! DO NOT BUY FROM THESE PEOPLE... THEY ARE CON ARTISTS AND THE ABSOLUTELY WORST. THEY SCREWED ME OUT OF $2800!