Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Customer service is horrible and I lost money dealing with them. False information on the wrong part
Great customer service. Went out of the way to solve my problem. Would highly recommend and will definately shop with them again.
Great pricing, helpful service and prompt shipping. I will order from them again thanks to their vast selection of products.
I was very encouraged to call again without you guys having that item on the website he figured it quickly.
Michael did an excellent job... the way customer service is supposed to be. Professional, informative, and helpful, thanks.
Ashley is extremely helpful there. Great service. Thank you so much for taking the time to help me out - Dave from MA
Only order from this site if your not in ANY kind of hurry. Super slow shipping, none existing support and chat that must be a robot. Never again!
Dear Mark,
Please accept my apologies for the shipping delay. I would gladly check the situation and offer some resolution to you. Please share your order number with me at alison.rh@carid.com.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Very happy so far with this company. Since 2015 I have purchased items and had no problem when returning them.
Great customer service. Even helped me at midnight when I was having trouble with my order. Will recommend!
Ordered speakers for my car, great customer service, truly patient and informative! Shipping was fast! Definitively will purchase again
Bryan knew exactly what I was looking for. He made it happen! Don't listen to the bad reviews. Do your homework.
Awesome experience purchasing some brakes for my 2007 scion tc. Thanks to Monica who performed this service! Thank you!
Easy to deal with the any transaction. Great customer service. Very low prices. Fast shipping and highly recommend.
Dealt with them twice for two orders and always a pleasure! Will be back to order more in the future!
Great company to deal with a little glitch when item arrived damaged, was fixed promptly and efficiently. Will do business again.
Marc W.
This is my second time ordering from CARiD. The prices were competitive and customer service was first rate. I'll be back.
I like their price comparison. They compare prices and give you the lowest. Customer service is great too. Parts are of good quality. Thanks.!
Excellent client service. Helped me getting the right part at a great price and reasonable shipping. Recommend CARiD.
A+++
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Cranbury
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Terris,
Thank you for your review!
We are sincerely sorry for the negative experience you had with our store.
We would like to learn more about the situation and will do our best to fix the issue.
Please, email me with your order details at chester.ha@carid.com, so I could check on the issue and assist you further.
I look forward to your response!___
Sincerely,
Voice of a Client Department at CARiD.com.