Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Good customer service & timely delivery with the right parts, I will recommend them to any one want cheaper price
Joe done an awesome job of getting my order straight and on course for delivery. I will use them in the future
Great customer service, and extremely knowledgeable. Haven't ever had a single issue when ordering from them.
Terrible company to deal with. My pillars showed up dented and customer service is worthless. Waste of 60 bucks
Will Do more business with this company friendly Good Customer Service. Part did not. Take Long to Ship parts
Steve was a very great customer service representative. He took care if me right away and matched my price. I will be returning for more parts.
A price match was done with ease. Great customer service staff. Will buy from website again and recommend to others.
Great customer service. You can't go wrong. Online rep was very helpful get me what I wanted It went smooth.
Make you feel very important. Take care of the customer with no problem. Ill refer so many to shop here. Great company
Customer services was very helpful. Cant wait to get the products. Have told my friends about it and will be buying more
Great service, very fast reply, definitely know what they are doing, I will always order my car parts needs from this website
She understands that people who know what they are talking about understand body work and is very good at her job
CARiD is a great site to work with. They have an awesome selection and top notch customer service. I highly recommend.
Purchased new headlights for my husbands Mustang and they were very helpful with any questions I had.
Michael was awesome and knowledgeable about the product that I need it will come here again for my auto parts
Package delivered promptly and before scheduled time! Greg Dunlop thank you for continuous improvement on your guys part!
Always have what I need. The customer service is knowledgeable with all their products and very helpful.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Cranbury
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jon,
I am sorry to know that your items arrive damaged. Please provide me with your order number, so I could file the damage claim for you.
Sincerely,
Consumer Relations Team at CARID.com