Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Bought a set of Boss speakers for husband truck. They work excellent and were easy to install. Shipping was fast
They have just about everything by their customer service suck! I will never order from this website again!
Great parts. Shipment delayed maybe due to UPS issues but item was shipped out in 1 day. Otherwise overall rating is good enough
When i called they spent quite a bit of time helping me rind the part for my vintage audi... so thats cool
Always find what i need no problem at a affordable cost. Customer service is fast and very helpful if you dont know anything about cars.
Had a nice experience with david whom answered all my questions promptly and thoroughly. Will use them again in the future.
Everything i have ordered has been wrong except 1 item out of 30 items. This is not a company you want to buy from at all.
I have not come across customer service like this in a long time! Luis was very polite, respectful and answered my questions! Will be ordering soon!
Ebony was awesome, helped me out perfectly! Even added an extra discount to my order. No issues at all with great cx service. Thanks again!
Customer service is under educated about the products and they give bad info... never again would I buy from them.
The guys at CarID are great. Super fast response time and awesome customer service. Highly recommend.
Received great support from Erik, already got a notification that one of my items are ready to be delivered. Will do business again in future.
Great customer service and Richard, is da bomb! I was really impressed with the way he explained everything to me. Kudos!
Tammy has a great customer service answered all my questions and helped me to order the right product.
I should have read the reviews first before making a purchase, too late for that now... lesson learned
Great site, excellent customer service and fast delivery. 24 hour chat assistance. Also love the 10% military discount!
Talked with Freddie, he found exactly what I was looking for supper fast, will definitely be buying my car parts from them.
Excellent product quality and the follow up phone call to verify my order for accuracy wS much appreciated!
Purchased a license plate mount for Aries bull bar.
Good price and excellent customer service in the chat.
Thank you
Customer service was very easy to work with. Prices seem fair and price match is great. I am ordering from them again.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Cranbury
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Fred,
Thank you for this feedback. We are sorry to know, that you had unpleasant shopping experience with our company. You did not provide us with any details of the issue, but we will gladly look into your profile and get back to you with the resolution. Please reply to us here with your order confirmation number and short description of the issue. We will be glad to help you.
Sincerely,
Consumer Relations team at CARiD.com