Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
I connected to a live chat and got a response in seconds! They got me connected to the correct part and pricing of the part!
Waited a week and sent the wrong part! It was nightmare to return the part and customer service is a nightmare!
Thank you for the great prices and for the great customer service with my order.
Always a pleasure working with you at CarId
Had a little problem with my order and Tony J solved my problem right away and got my order going right away! Thanks Tony
The website was informative and calling the company directly I was able to talk directly to a repressive that was local and helpful.
I ordered something from them and normally you would get shipping notice and tracking information. After days I try to find out where order is and you have to sign into website
And find out it is pending! I called customer service and they said it was backordered from "their supplier". You would expect to get a notice saying it was backordered or have website tell you it was backordered when you tried to order it. So I said just cancel it if it has not been shipped and then they say they will put in a "cancelation request"
But it might have already shipped! What a croc! Order number isOrder Number:
*******
Order Date:
12/11/2021
I would never order from them again. They did offer to give me a $10.00 discount.
I had no choice but to order another part from a reputable company and wonder when if ever I will get my money back. DO NOT GET FOOLED BY THE CHEAP PRICES, it will cost you in the end. They keep contacting me offering me $25.00 "discounts" I do not want anything from them even if they gave it to me. I am 73 and in all my years I have never had dealings with such a horrible company! They set a new standard in being crooked. WORST COMPANY I HAVE EVER DEALT WITH.
Dear David,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
As for the Power Steering Pump Pulley that was out of stock, it was successfully cancelled and full refund has already been issued to your account.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD. Com. Power Steering Pump Pulley
The website that carried the rims I wanted in the color I wanted. Contact customer support for help and they help me in minutes!
I was totally satisfied with the customer service I received. I was helped with every step of the ordering process and was helped along the way.
Top-notch auto parts company. Excellent customer service with prompt delivery of parts. Great customer service!
Never again never again never again
Never again never again never and you called they don't answer after a hour on hold
Dear Junior,
We are terribly sorry to know about your frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for your. CARiD team is doing its best in order to provide each and every client with a top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at Chester.ha@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Great products, and great service definitely shopping again. Wide selection, great brands, and reliable service.
I bought energy bushing for 33$ and it cost me 100$ door to door and 4 weeks lead time. I live in Montreal. What a deal...
They helped me with everything and he even went out of his way to save me money! And it was shipped wayyyyy faster than they said
The request for cancelation button does nothing on their website. I have to through a review process
Dear Chris,
Thank you for sharing your experience with us.
We are truly sorry we were not able to satisfy your automotive needs. Please find a separate email that was sent to you on 4/7 regarding the solution to the issue with your order.
I look forward to your response.
Have a good day.
Sincerely,
Consumer Relations Department at CARiD.com.
Wrong part. Never get same person. Been dealing with them for a week and still not taken care of. Keep saying 24 hours.
Dear Troy,
I apologize for the wrong part received. Please allow me to take care of the situation. I would need to know your order number. Please send me an email at alison.rh@carid.com, so I could assist you further.
Look forward for your reply.
Sincerely,
Consumer Relations Team at CARID.com
Sent wrong equipment, no replies on issue and I'm out close to $2,000 with stuff I cannot use. Do not let the great looking website fool you.
Dear T S.,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Called to place order. Staff was helpful in addressing shipping deliver date. Package came when they said. Pleased with product and support.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Visit Website
- Cranbury
- Edit business info
Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jon,
I am truly sorry you have faced such an issue. Please let me know what is your order number and I will look into the issue for you.
Sincerely,
Consumer Relations Team at CARID.com