Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
The initial part was defective, no problem getting a return on the part. Very satisfied with the process.
Good product prices and customer service. I have been satisfied with the products i have ordered and shipping.
Ive ordered a lot of parts off this website has great prices a lot of parts and awesome customer service support
I called customer service in order to change an order and I talked to roy and he was so helpful and made everything so easy!
Bryan thank you for your help with the purchase of my headlights for my ram 1500. Thank you for your time and knowledge. Keep up the good job.
Terrible experience! Would not buy neither recommend this website or business. Purchased a MAP sensor for my vehicle and at the time of purchase was not told P. O. boxes are not good for shipping addresses. When I realized the issue, called carrier immediately but was told I couldn't do any changes on the shipment myself or either pick it up at any of there locations. ONLY shipper can do changes. So I called CARID and an agent said problem was fixed and that I was to receive the part next day. TOTALLY a BIG LIE! Called them back day after and requested to cancel order and get my money back. They told me I was to wait to receive shipment and have it delivered back to them in order to receive a REFUND. After arguing for MINUTES agent said to me that she was able to get me a REFUND as soon as they were able to track the shipment back to their warehouse. But what she really did was to reverse back the shipment but no notes on getting my REFUND... If I knew all the BAD reviews they have wouldn't consider them as an option in the beginning. Had the impression they were a pretty respectful company. AGAIN... DO NOT PURCHASE FROM THIS WEBSITE OR BUSINESS.
I was not expecting someone to care about my issue, but I was surprised and delighted when the issue was handled quickly and to my satisfaction
Ricardo was very helpful. He processed my return & ordered new parts very quickly. He was very knowledgeable which helped!
I made a mistake and Jose did an excellent job. He was a pleasure to speak to. I would hope to speak to him if I need to call again.
Great customer service. Up to date technology and innovative website design, interaction. Great customer support and knowledge. Recommend to anyone!
They advertise a part that they say will fit but it does not. Then they will refuse a refund. Say tough luck!
Dear Jack,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Staff is always helpful. Never any issues, always use chat to place orders. Staff is very knowledgeable
Great LEDs and it made a huge difference in the car. These lights are pretty awesome for sure and makes a huge difference in the car.
CARID does not confirm the availability of the products they list for sale! Understand this fact if you actually need the product(s) you hope to order from their suppliers. I placed a direct order via their call in order process with Franco (I did not use the online system) I was inquiring about a product listed as out of stock (front brake pads). The rear pads were listed as in stock on the CARID website. I asked him for an estimated time for delivery for the out of stock front brake pads. After a 10+ minute hold, he stated the manufacturer had one item left in stock and was able to ship the product immediately along with the rear pads. Fantastic, but this was simply false. Moreover, when half of my order shipped, I immediately called CARID and they informed the second half of my shipment would process within 24hrs. Again, simply false. I phoned them after I did not receive the appropriate shipment notice and was then told the front pads were out of stock. They provided a non-guarenteed ship date of 14+ days. Their customer service manager stated my options were to either cancel the order for the front brake pads or wait for the undetermined amount of time. Of course, I ordered both front and rear sets because I needed both sets of pads. A rude attitude from the manager, basically conveying they do not care about any single customer, horrible customer service from start to finish, and completely dishonest business practices. I will never place another order with this company. I suggest you do the same unless you want them to hold your payment until they feel like providing the products you ordered. Simply unacceptable!
Dear Robert,
Thank you for your sincere feedback.
We are sorry to know that you had such a frustrating customer experience with our company, and appreciate you bringing this issue to our attention.
Unfortunately, the information regarding the availability of the particular merchandise is not collected via real time. Therefore, it looks like even after agent's confirmation the last part went out of stock slightly before the order was submitted.
Please, email me with your order details at chester.ha@carid.com, so I could locate it in the system and assist you further.
I look forward to your answer!
Sincerely,
Voice of Client Department at CARiD
I would use your company again. Aldo was very knowledgeable and polite, when I talked to him. I would recommend your company to others
Using CARID saved me so much time and money. The customer service was quick and easy. Saved me a lot of time and money.
Timely response and fixed the order. Called and had an issue when placing my order and the associated fixed the issue quickly without a long wait.
It was easy to order from card ID the Salesman was extremely helpful I wasn't exactly sure what I needed and he walked me through the whole thing so I know I got the right part thank you so much
They had the parts I needed the salesperson was professional and helpful. And the parts arrived sooner than expected
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Cranbury
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Francisco,
Thank you for your review!
We are sorry to hear you are not satisfied with the services provided.
We sincerely would like to facilitate the resolution and make things right for you!
Please, email me at chester.ha@carid.com so i can assist you further and make sure the issue will be taken care of.
Looking forward to your reply!