Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Bought something with free freight, they charged freight. Tried to cancel multiple times. No go. Charged
Completed my sale over the phone. Salesman was professional and the purchase was smooth. Thanks CarId.
Great customer service. Fast delivery. And they know what they are talking about. Customer for life...
It is easy to order on line and on the phone. The staff is great to deal with and can solve your issues very quickly.
I got on carid's online chat to as a question about a spoiler I wanted. Kate was very helpful, and I was connected very quickly.
Frank did a good job answering all my questions and telling me what would fit my car. He was a good salesman and was knowledgeable.
Lack of knowledge... Lack of interest of help... DONT WASTE YOUR TIME... Take forever to get a refund. And They will make you pay for his mistakes. DONT WASTE YOUR TIME AND MONEY WITH THESE SCAMMERS!
Dear Francisco,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Carlos and carid have good customer service, i love carid, fast and free shipping and they match prices too
My problem was taken seriously, and Carlos was extremely helpful and professional in finding out where my shipment was at. Thanks again.
Easy to use website and easy to get in contact with there representatives and the customer service is amazing.
They have everything you need to modify your car website is easy to navigate and order, you can track your products easy
The site is very easy to use and very accurate parts I got for my car. Got my parts in timely manner.
Messed up order, did not provide correct parts and did not correct the order once it was found to be in error. Never again.
Dear Jimmy D.,
I am truly sorry to hear that the issue has occurred on your order. Let me please provide you with the acceptable resolution and proper compensation for the inconveniences caused. Please reach me directly at alice.ba@carid.com with your order number so that I can fix the situation.
I will be glad to get an opportunity to assist you.
Sincerely,
Consumer Relations Team at CARID.com
I thought I was gonna waist my time because I didn't know a whole lot about this company,... but it was worth my time.
I should have looked at reviews before ordering from this website; in hindsight, there really is no reason to order from CarID. Their prices are not competitive, they do not offer a rewards program and they charge a lot of money for shipping.
I ordered an exhaust manifold kit with exhaust manifold hardware. The description on their website was completely off, it turns out the manufacturer has never produced an exhaust manifold for my vehicle model.
They asked for photos of the product received, photos of my cars vin number, photos of the manuals, and after submitting them I never received a confirmation email saying they were received. I had to call in and start the return process over again with a CSR over the phone.
They took the two exhaust manifolds back no charge (probably because they are going after the manufacturer for a refund) but insisted I pay a $13 return fee for the hardware, and on top of that I would not receive a refund for the $25 it cost to ship them to me.
I had to argue with them, that I would have never navigated to Carid JUST for the hardware and that without the exhaust manifolds this hardware is useless. The root issue is the erroneous information displayed on CARIDs website that caused me to place the entire order.
They fought tooth and nail to avoid full responsibility, stating that the website for the hardware says it is for the correct vehicle.
I'm pretty sure CARid is a middle man, basically a webstore with no physical inventory of their own. They negotiate sales and probably take a % for profit but the items ship from the manufacturers warehouse or some other distro depot. This is why they fight your returns and force you to eat as much of the cost as possible. Do business with a traditional company, not an e-based webstore looking to make a buck of off other peoples labor.
Long story short, I don't have the correct parts, I'm out $25 and 3 hours of my life for even trying to order from Carid!
Dear Joseph,
Thank you for sharing your experience with our store.
We are terribly sorry to know that we did not manage to meet your expectations at this time.
We diligently work with each client in order to identify the issue and resolve it in a timely and efficient fashion. Therefore, in the event of the wrong part being received pictures may be necessary to complete your request.
There are no hidden charges or fees to return the items. We are gladly accepting all products in brand new (uninstalled) condition within 30 days return period and with the original box for return. Exceptions are non-returnable products. More about our return policy: https://www.carid.com/help-center/product-return.html.
Please, email me at mila.pa@carid.com so I could locate your order in the system and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I was very delighted that the parts i needed where accurate and shipped to me so fast.
I was very happy that they helped me over the chat.
I had a great experience with Bryan, and he showed great professionalism and knowledgeable expertise.
Ashley is very knowledgeable with the parts that carid.com sales, she's very patient with customers.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Cranbury
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mike,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
The shipping fees are defined by the shipping carrier and cannot be affected by CARiD. The shipping cost is reflected on our website at the checkout stage, after the shipping address and zip code information is filled out.
Cancellation is a two step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com