Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Muy buen servicio, encuentras todo para tu vehículo, difiero un poco con el costo del envío, es un poco costoso. A parte de eso creo que es un perfecto lugar para comprar piezas para tu auto.
Me gusto el servicio la persona que me ayudo muy amable y me explico lo que estaba comprando. Yo se los recomiendo. Thank you CARiD!
Erreur lors de l'envoi de la commande. Mais après contact avec service à la clientèle le tout à été corrigé sans frais.
I ordered a locking gas cap that was stated on the website to be a guaranteed fit for my 2012 VW Golf. It ended up not fitting, so I returned/was refunded. Easy process to get the item returned, so no issues there.
Dear Sarah,
Thank you for sharing your experience and kind words about the return process. We're glad that it was easy to resolve and always aim to make things hassle-free for valued customers like you. Please don’t hesitate to reach out if we can assist with widget other needs!
Sincerely,
Consumer Relations
Ordered brake pads for my vehicle. Prompt delivery and accurate items. Impressed with CarId!
As it turned out, my vehicle did not need immediate brake-pad replacement. So will keep them till another 10k miles!
Dear Das,
Thank you for your kind words and for sharing your positive experience. We're pleased to hear the brake pads arrived quickly and met your expectations. Keeping them as a backup is a smart move - safe drives ahead!
Sincerely,
Consumer Relations
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Cranbury
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Stephane,
Thank you for sharing your experience with us.
We are sorry to hear about the frustrating experience you had with our company and poor assistance provided in this regards.
We would like to learn more about the issue you have encountered and facilitate the resolution!
Please email me with your order number at chester.ha@carid.com, so I could make the things right.
Thank you in advance!___
Sincerely,
Voice of a Client Department at CARiD.com.