Overview
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
Awesome items and have all met our expectation! I love how all the products have come together and made our lives a little easier!
Carid and their associates have been top notch! Every question has been correctly answered! Every issue solved!
I was skeptical about buying the rims but my rep explained the process and made me understand and feel better about buying from them!
This is the 1st time that i order here the team are so responsive and they assist me and give me the right parts that i need. Thank you!
I was able to get the parts that I needed at a fraction of the cost and when I had any issues the fast and friendly customer service was there to
I was looking for a set of new wheels Carid was very helpful in finding what i was looking for and they had the best price.
Excellent customer service and they are very helpful and have a lot of knowledge about the parts they are selling
Received parts with in just a few days was happy with customer service Peter done a great job great prices.
I have tried several of the competitors led bulbs only to find poor quality and poor lumen output, I highly recommend the "Lumen" brand led bulbs.
I ordered the wrong product for my vehicle and the process of getting the right one was simple and easy.
I have dealt with them several times and have been more than satisfied with their knowledge of what I need and speed of delivery. Lifelong customer!
Fast and friendly service, parts came in a few days and they are definitely high quality parts for a bargain
Site was very user friendly and pricing was outstanding and receive my parts in a couple of days very satisfied
Everything that I have ordered has arrived as promised. Everyone I have talked to have been very friendly and helpful.
Great customer service and support and very good service I recommend this company I'm very happy to buy me staff for me truck
They have good prices and products. You have a wide selection of products. They are very helpful and I would highly recommend them.
Very bad customer service.
I was not happy with the parts, but I can not return it.
They find all the excuse to stop you return the parts.
I was pleased with my customer experience with Giovanni. He helped answer my questions and assisted me with getting the product I needed.
Called customer service for help and Carlos was spot on... very quick service and received great floor mats for my jeep... very satisfied.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
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- Cranbury
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Business History
With years of experience in the industry and the motivation to begin a venture run by drivers for drivers is how CARiD came to life. Founded in New York City just over a decade ago and now located in Cranbury, New Jersey, CARiD is growing by the day. Our staff is full of energetic and enthusiastic representatives who enjoy speaking with customers and getting to know the products. The atmosphere in our office is professional but upbeat. We're not just a group of salespeople who go to work and punch in. We do the research and have developed relationships with some of the most reputable manufacturers in the business to be able to carry an extensive collection of car accessories for you to choose from.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Limin Z.,
It's really frustrating to hear that your experience with us was so unsatisfactory. We would love to check your account to compile all information and assist you with this matter if you still need our help. We sincerely appreciate your opinion and it's very important to us to know what exactly has happened to avoid similar troubles in the future. Please feel free to reply to this comment with some personal information so we can find your profile in our system. You may be sure that your reply will be confidential and only our representative will have access to view it.
We are thankful for our time and cooperation with us!
Sincerely,
Consumer Relations Department at CARiD.com