CARiD

Order from somewhere else and wait its worth it took forever and had to wait on the phone twice for over 30 minutes just to talk to someone

Carid is the WORST. To say the least dealing with Carid has not been a pleasant experience and customer service is non existent. The entire order has been wrong with damaged items, RMA's sent for the wrong manufacturer, parts not fitting as they are for the wrong vehicle, their mistake, not mine.

1- The grille I ordered was damaged, parts were also missing.
2- lights come with no instruction, I had to modify them to fit my truck 4 hours spent on a simple 30 minute project.
3- now the Weather Tech window covers do not fit as they are for a wrong vehicle not my 2010 F-150 super-crew. Not Weather Tech fault as Carid ordered the wrong parts

I have not been able to speak to any supervisor, many hours of my time wasted, 8 phone calls and counting trying to get these problems addressed with 10 plus e-mails, still no resolution as to the issues at hand. A measily $30 discount that does not come close to my time wasted with calls e-mails and installation of all items being frustrating and with no accomplishment in sight.
DO NOT BUY ANYTHING FROM THIS ORGANIZATION AS THEY ARE CLUELESS AND JUST A BUNCH OF ORDER TAKERS. NO KNOWLEDGE OF WHAT THEY SELL OR ANYTHING ABOUT CARS. What a concept.

I finally went to my credit card company and disputed the entire sales purchase of $800.00 plus dollars. I need to get a refund for the grille, I also need a refund for the Weather Tech products and an RMA. This should not be hard to do, nor should it take days to accomplish.

This company really sucks! Do yourself a BIG favor... Go somewhere else to buy your car accessories!

I really don't like resorting to negative reviews. But it's truly sad when customers have to resort to posting one to get something done. I placed an order with CARiD on July 4th for a hood shield for my wife's 2013 Hyundai, to be shipped to Canada. My order confirmation included shipping costs. UPS attempted a delivery to my home on July 11th while I was at work. I expected the package would be dropped outside my door. UPS left a notice at my door informing me that additional fees were owing and had to be paid before the package could be left. At no time did CARid advise me of additional shipping costs or fees when confirming my order. UPS attempted two more deliveries at the same time of day while I was away at work. I called UPS to find out how to get my package re-delivered. I was told after three delivery attempts it was returned to one of their depots and labelled as an abandoned package? Then I was told only the manufacturer can authorize the package to be released so it can be delivered. I called CARiD to find out what could be done and was told what I already knew - that after 3 delivery attempts the package was treated as abandoned. William in customer service told me he had contacted the product manager to check the information about the delivery and would get back to me in 24 hours. That was 4 days ago. I followed up again and still received no response. So here I am almost a month later waiting on this shipment that couldn't be delivered because of extra charges that I was never told about. This looked like a professional organization to deal with for auto accessories but the customer service has been anything but professional. I will be pursuing them for a refund if something is not done soon.

Don't waste your time or money buying from this company (CARID). I purchased a Vanguard bull bar from them. Per there website they say hassle free refunds and technical support. This could not be farther from the truth. They have no technical support and their hassle free refund, not so much. I received the package from UPS and was told by the UPS driver that delivered it that he had a discussion with his manager that morning about the horrible condition of the package. The package was in such poor condition that part of the bull bar was hanging out of the box. And this in no way was UPS's fault, it was in the way that CARID packaged it. It looked like it had been repackaged and then sent to me. Their installations procedures refer you to a picture and tell you to install per picture, no written instructions. When we called for technical support we were informed they have no technical support. After looking at other websites it is very clear that trimming of under carriage plastic is required for the installation of their bull bars. This was never mentioned on CARID'swebsite, nor was it mentioned in the picture showing how to install the bull bar. They are now trying to tell me that they will only refund my purchase price minus the shipping charges of $30 and minus the taxes paid. Why would I not be able to get my taxes and original shipping charges back for their inability to provide a product that can't be installed safely and without frame modifications? I WOULD GIVE THEM NO STARS BUT YOU HAVE TO AT LEAST GIVE THEM ONE STAR TO DO A REVIEW.

Bought a set of Spyder head light, called CARid several times over 3 month asking technical question before I bought! After every question answered the sales person would then ask me to place a order, like dealing with a car salesman. Answer question then try to close customer. Getting my Credit card was the most important thing to the sales person! Incredible, was never told that the headlamps were illegal to run due to them having a slight tint. I drive a Benz E 350 not doubt it was going on the public HWY. Never thought to ask because the web site stated the headlamps met ALL DOT required regulation and the hook was I would get EXPERT help from CARId... Call SPYDER Auto parts got a worse run around, all I was looking for was a exchange not a refund. Was told by spyder it was CARiD fault Im currently being told by CARiD that they are talking to SPYDER and to be patience,, so far 3 weeks and to many DIFFERENT "Customer" service emails from a half dozen different"Customer" service people... what a nightmare. Will put follow up post when this is finally finished, my suggestion is buy elsewhere. Certainly not Spyder auto and maybe not CARiD