Bought a set of Spyder head light, called CARid several times over 3 month asking technical question before I bought! After every question answered the sales person would then ask me to place a order, like dealing with a car salesman. Answer question then try to close customer. Getting my Credit card was the most important thing to the sales person! Incredible, was never told that the headlamps were illegal to run due to them having a slight tint. I drive a Benz E 350 not doubt it was going on the public HWY. Never thought to ask because the web site stated the headlamps met ALL DOT required regulation and the hook was I would get EXPERT help from CARId... Call SPYDER Auto parts got a worse run around, all I was looking for was a exchange not a refund. Was told by spyder it was CARiD fault Im currently being told by CARiD that they are talking to SPYDER and to be patience,, so far 3 weeks and to many DIFFERENT "Customer" service emails from a half dozen different"Customer" service people... what a nightmare. Will put follow up post when this is finally finished, my suggestion is buy elsewhere. Certainly not Spyder auto and maybe not CARiD
Dear Jeff,
Thank you for sharing your experience. I would like to apologize for the issue on behalf of our company and offer my assistance in getting the issue resolved. Please email me at alison.rh@carid.com with your order confirmation number, so I could check the situation and take necessary actions to correct the issue.
Look forward to hearing from you soon.
Sincerely,
Consumer Relations Team at CARID.com