business logo of CARiD

CARiD

Overview

CARiD has a rating of 3.7 stars from 5,615 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with CARiD most frequently mention timely manner, military discount and auto parts. CARiD ranks 8th among Auto Parts sites.

service
972
value
761
shipping
790
returns
692
quality
676
This company responds to reviews on average within 2 days
How would you rate CARiD?
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South Carolina
1 review
0 helpful votes
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Beautiful
May 1, 2025

Have been looking for rims for quite awhile and finally found what I wanted for my 2007 Escalade. Put the order in and had some difficulty with my credit card company. Called the customer service number, spoke with Jarred and got it taken care of. Not only was the customer service exceptional, but the rims are beautiful! I received them within a week. I am very pleased with the quality of my he product and the service.

Date of experience: April 21, 2025
Carid C. CARiD Rep
1 week ago

Dear Jean,

Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with us. Your feedback motivates us to continue delivering the best service possible.

Sincerely,
Consumer Relations

North Carolina
1 review
0 helpful votes
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Perfect fit, not the color I wanted
May 1, 2025

I was pretty sure when I ordered the mirror it was white. I ordered from this website because Amazon only had black ones. So I was excited to find one that matched the color of my car. However, the mirror that arrived is all black.

Date of experience: April 21, 2025
Carid C. CARiD Rep
1 week ago

Dear Destiny,

We apologize for the mix-up with your mirror color. Our team works hard to ensure we meet our customers' expectations, and we're sorry to hear we let you down. We also did not find any emails from you regarding your concerns. Please check your email for further details so we can assist you. Thank you for bringing this to our attention, and we hope to resolve this issue promptly.

Sincerely,
Consumer Relations

Oregon
1 review
0 helpful votes
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Great job
May 1, 2025

It was Great thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank you thank

Date of experience: April 21, 2025
Carid C. CARiD Rep
1 week ago

Dear Joseph,

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means the world to our team, and we look forward to serving you again in the future!

Sincerely,
Consumer Relations

Ohio
1 review
0 helpful votes
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Not the best experience
May 7, 2025

Shopping and on time delivery is excellent. Navigating the site to make a claim for defective equipment not so much. Order was damaged I assume during delivery. Tried several times to submit claim online, guess I'll try calling.

Date of experience: April 27, 2025
Carid C. CARiD Rep
4 days ago

Dear Douglas,

We're sorry to hear that your part arrived damaged. We went ahead and started a damage claim with the carrier for you.

Please check your email for further instructions for how to speed up the claim process, and if you have any further questions or concerns, feel free to reach out to us at support@carid.com for assistance.

We appreciate your willingness to give our team another shot, and we look forward to resolving this for you as quickly as possible.

Thank you,
Consumer Relations

Georgia
1 review
0 helpful votes
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Ford F 150 tail light
April 30, 2025

Ordered replacement tail light for F 150. Dealership quoted $ 1000 for OEM which is crazy. The aftermarket light I bought here looks exactly the same, perfect function. Also was delivered pronto no problems. Thank you

Date of experience: April 20, 2025
Carid C. CARiD Rep
2 weeks ago

Dear Robert,

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again in the future!

Sincerely,
Consumer Relations

New Mexico
1 review
0 helpful votes
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Great fit RAV '25
May 1, 2025

It was a bit of a challenge installing seat covers, but with the included plastic tool and videos on YouTube had success completing the custom look. Very impressed how all seams lined up and the tight precise fit! Glad to have the safety feature of openings for air bags. Happy to see it resist spilled water on first outing.

Date of experience: April 17, 2025
Carid C. CARiD Rep
1 week ago

Dear Sarita,

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with us. Your support means a lot, and we look forward to serving you again soon!

Sincerely,
Consumer Relations

Maryland
1 review
0 helpful votes
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Insulation hood pad for 24 Corolla
April 27, 2025

Great Experience, Shipping wrap was excellent, even dressed for rain ---which it did. The seller answered all my questions, explaining key numbers in the serial number which identified my car is being made in the USA instead of Japan. The pad fit perfectly. I am happy. Thanks

Date of experience: April 17, 2025
Carid C. CARiD Rep
2 weeks ago

Dear Christopher,

Thank you for the detailed feedback! We’re thrilled everything fit perfectly and that our team helped you find exactly what you needed.

Sincerely,
Consumer Relations

Nevada
1 review
0 helpful votes
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First time buyer and no complaints
April 22, 2025

Ordered my first part for a job that I'd never done before (front fender replacement). Part came within a couple days and fit perfectly. All-in-all I can't complain since I saved hundreds. Will consider CarID in the future!

Date of experience: April 12, 2025
Carid C. CARiD Rep
3 weeks ago

Dear Noah,

Welcome aboard! We're glad your first experience with us went so well and saved you money — we’ll be here anytime you need us again.

Thank you,
Consumer Relations

Pennsylvania
1 review
0 helpful votes
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Seat covers
April 21, 2025

Hassle free. Retrieved my archived order from several years back and reordered the same. Did not open the box yet but if they are like the 1st ones i bought several years ago I see no problem. Quality was good just a bit difficult to fasten that strap under the seat LOL

Date of experience: April 11, 2025
Carid C. CARiD Rep
3 weeks ago

Dear Jeff,

That’s awesome you came back for the same seat covers! Appreciate the heads-up on the strap—installing under the seat is always a fun challenge.

Thank you,
Consumer Relations

Georgia
1 review
0 helpful votes
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Very happy
May 3, 2025

CarID had exactly the headlights I needed. Placed my order, got confirmation and quick delivery. The info on the website listing was very helpful, including the video links. I will definitely be ordering from yall again. Thanks for doing such a good job.

Date of experience: April 23, 2025
Carid C. CARiD Rep
1 week ago

Dear Grant,

Thank you for the fantastic review! We really appreciate you taking the time to share your experience and look forward to serving you again soon. Please reach out anytime if you need anything.

Sincerely,
Consumer Relations

Pennsylvania
1 review
0 helpful votes
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Fast, reliable, quality
May 5, 2025

Bought a hood for my 2004 Honda Accord. Exact product, fir perfect, no damage and fast delivery. Great price and quality. Couldn't think anymore highly of the service. Even got a courtesy call about the delivery times. Appreciate you guys.

Date of experience: April 25, 2025
Carid C. CARiD Rep
5 days ago

Dear Jonathan,

Thank you so much for your enthusiastic review! It's deeply rewarding to know our products made a positive difference, and we look forward to continuing to support your needs. Your trust means everything to us.

Sincerely,
Consumer Relations

Texas
1 review
0 helpful votes
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Lowest price I could find online!
May 6, 2025

After searching the internet for days trying to find a replacement hood for my car that didn't charge more for shipping than the actual hood, i stumbled across CarID. Com and found the hood for nearly half the price of the other places, even ebay. I received it a couple of days after purchase. I haven't actually open it up yet because I won't be the one installing it and we're still waiting on other vital parts to get here but I will come back and update. Great buying experience so far, couldn't ask for better price or service.

Date of experience: April 25, 2025
Carid C. CARiD Rep
4 days ago

Dear Susan,

Thanks so much for sharing your experience! We’re thrilled everything came through just right and truly appreciate you taking the time to let us know. Looking forward to helping again whenever you need it!

Sincerely,
Consumer Relations

Maryland
1 review
0 helpful votes
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Not a scam. Real Parts and Quick Delivery.
May 5, 2025

First I found my part online. Then I ordered it over the phone. I'm glad it came quickly and the part was cheap. Hopefully the part is good quality as it does look of good quality. I haven't installed the front engine mount into my 08 Nissan Quest just yet but I believe it will work well and last a while the part is clean from grease, and looks new. I will definitely remember this site in case I need other parts in the future.

Date of experience: April 25, 2025
Carid C. CARiD Rep
5 days ago

Dear Fran,

Thank you so much for sharing your positive experience with us. It means a lot to know we were able to provide exactly what you needed, and we look forward to earning your trust with every order. Please feel free to reach out anytime—we’re always here to help.

Sincerely,
Consumer Relations

Virginia
2 reviews
0 helpful votes
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Helpful customer service
April 29, 2025

I used ApplePay for my purchase, but it apparently defaulted to an old address. Someone responded quickly on the customer service chat line and fixed the error easily. I also appreciate that they followed up with this survey to ensure I got my delivery.

Date of experience: April 19, 2025
Carid C. CARiD Rep
2 weeks ago

Dear Nick,

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience and appreciate your support. Your feedback motivates us to keep delivering the best service possible!

Sincerely,
Consumer Relations

Virginia
1 review
0 helpful votes
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I ordered new headlights for my 2014 Ford focus. The parts arrived and I placed the box in my garage waiting for a time where I could install them. When I opened the box, I discovered the driver side front headlight magnifying lens was not in place was loose and broke the headlight that came with the kit. The material is all glued plastic, and it looks like the magnifying lens was never properly placed, and has been vibrating around, breaking the interior of the sealed lighting unit..

Date of experience: April 20, 2025
Carid C. CARiD Rep
1 week ago

Dear Mabry,

Thank you for your feedback regarding the damaged headlights. We strive to pack our items carefully, but unfortunately, they may still get damaged in transit. We're sorry to hear about the issue with the magnifying lens and the subsequent breakage. We appreciate your patience as you work through the return process. Please check your email for updates on your return, and let us know if there's anything else we can assist you with.

Sincerely,
Consumer Relations

Colorado
1 review
0 helpful votes
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Quick delivery
May 4, 2025

Fast and easy experience. I like how fast the delivery was and they're quick email responses. However, I did attempt to order more merchandise a hood insulator liner for $95. I almost purchased it until I noticed it was $399 for shipping. That was upsetting so I deleted my cart

Date of experience: April 24, 2025
Carid C. CARiD Rep
6 days ago

Dear Daniel,

Thank you for sharing such a positive experience with us. We're delighted to have exceeded your expectations and truly appreciate your support. We look forward to assisting you again in the near future!

Sincerely,
Consumer Relations

Illinois
1 review
0 helpful votes
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The lights are lovely and they were packaged very well, only a small problem with the fact there were no resistors included on the lights so for my panther car they hyperflash. Not a big deal, it can be fixed very easily, great site to order from!

Date of experience: April 20, 2025
Carid C. CARiD Rep
1 week ago

Dear Gabriel,

Thank you for your kind words! We’re thrilled to hear that you had a positive experience with us. Your satisfaction is our top priority, and we look forward to serving you again soon!

Sincerely,
Consumer Relations

Florida
1 review
0 helpful votes
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RTX Twist
May 6, 2025

Have looked for about 5 months for my 2010 Mazda Miata Grand Touring. Picked one set of chrome wheels from another dealer who told me they would fit fine. NOT. Wheels stuck outside of the fenders. NOT WHAT I WANTED. Found these at Cardi. Talked to a customer service gave him all my information and wants as far as fit. He assured me that these would work. Got them installed yesterday. Perfect. Look fantastic. Thanks

Date of experience: April 26, 2025
Carid C. CARiD Rep
4 days ago

Dear Chuck,

Thank you so much for your kind words; we’re thrilled to hear you had a positive experience. Your trust means a lot to us, and we look forward to continuing to support your needs. Please don’t hesitate to reach out anytime.

Sincerely,
Consumer Relations

California
1 review
0 helpful votes
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Great company.
April 29, 2025

I had a very good experience ordering from CARID. Very good quality and it arrived quickly. The people were very. Very helpful finding out all of the information that I needed to make the purchase. Pleasant sales personal. I will buy from them again in the future. Lonnie Hyde.

Date of experience: April 19, 2025
Carid C. CARiD Rep
2 weeks ago

Dear Lonnie,

Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Your support means the world to our team, and we look forward to serving you again soon!

Sincerely,
Consumer Relations

California
1 review
0 helpful votes
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Aries auto running boards
May 9, 2025

First of all I really like the new board. While the installation video could have been a little longer as I had to refer to it a few times account I felt like the paper instructions weren't always clear. I did the installation on my driveway and it took me along about six hrs to install, mostly because I was trying not to scratch my truck or the rubbing board and I wasn't in a rush. My original running board were 17" off the ground now when retracted they are 19 and extended right at 11 inches. This was exactly what I was looking for.

Date of experience: April 29, 2025
Carid C. CARiD Rep
21 hours ago

Dear Doug,

Thank you for your detailed feedback and the honest insight into your installation experience. We're delighted to hear the running boards met your expectations and affected your truck just the way you wanted. Your careful decision is appreciated, and we're here for any assistance you might need in the future.

Sincerely,
Consumer Relations