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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I installed tail lights left one worked. Right one didn't. After comparing both taillights I noticed right tail light was wired differently from left and wires was cut and taped up. I WAS SENT A REFURBISHED LIGHT! Unfortunately you don't know your sent a non working taillight without installing them. Car ID has a VERY FRAUDULENT POLICY. HEADS UP FOLKS. Once you install item your $#*! out of luck if its defective. $575 for taillights that don't work... STAY FAR AWAY FROM CARID. Your welcome folks.
After 60 days, CARID claims to be beholden to their suppliers since they only function as a direct shipper with no responsibility for returns. I will never do business with this company again. Zero credibility.
Dear Tom,
Thank you for sharing your experience with us. We are truly sorry we were not able to satisfy your automotive needs. We will be happy to look into the issue and provide a resolution.
Please allow me to offer you a compensation for this bad experience.
Please email me at roxy.po@carid.com with you order number and issue details so I could assist you with this matter.
I look forward to your response.
Thank you. Have a good day!
Sincerely,
Consumer Relations Department at CARiD.com.
This company, CARID, has lousy customer service and my order never arrived. Because I waited too long for my $500 order to arrive, they said there was nothing they could do. Instead they sent me a $25 discount card to use on my next purchase. For real? Like I will waste any more money on them? UPS tracking even stated that they delivered a one pound package to me when the item I ordered would have been much heavier than that. My order consisted of a Bulldog bumper guard and license plate frame. A total rip off! I originally couldn't find my order confirmation email for my order number, but after 30 days without getting it, I looked harder and found it so that I could check the status of my order. They were absolutely no help and that became a very expensive lesson for me that I will not soon forget. They don't even deserve one star. What they deserve is jail time.
Dear Russell,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
Unfortunately, parcels do get delayed or even lost in transit, at which point we usually file a claim with UPS. UPS claim can be filed within 60 days of the scheduled delivery for packages that have been lost or damaged.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Do not and I repeat do not buy anything from this company. First of all it took a month or so to receive the item. I bought Some sport pedals that don't fit my vehicle, package is unopened. And they won't let me return it and get my money back. I will keep posting bad reviews on all platforms, I'll keep filing complaints and spreading the word to every i know not buy anything from them till I get my money back.
Dear Joseph,
We are extremely sorry for the situation with your product.
Any product (exceptions are non-returnable ones) can be taken back for a refund under any reason if it is still within the 30 days return policy and was never installed.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered the same part twice and was billed They take your money and then nothing. Asure waste of time. I should have read the reviews first. My credit card company refunded my money.
Dear Customer,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
If you placed a duplicate order, you can always request a cancellation. More details at: https://www.carid.com/help-center/cancel-order.html
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Not only did the brake booster have to be modified to fit the truck, then you refused to take back the core for the core refund.
Dear David,
Thank you for sharing your opinion with us.
We are sorry to know about your unsatisfactory experience with our store.
As of 5/03, the return documents were sent to the email address that we have on file. However, the return tracking number still does not show any progress. The refund for core can be issued only upon return.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
SCAMED by this site. I order two struts for my gmc and they shipped the item but got only one struts. Any way their website says more than one order may ship in two different shipment but i never got the other one. I called the customer service and they are like we shipped both struts in same package, is the packaged damaged? I know now i am scammed by this website the package I received was original struts package of KYB just a single layer that just fit one struts in it. No other shipping package over struts package. No packaged was damaged. UPS label completely says packaged weight 29 lbs. No way two struts fit in that package and two struts weight more than 50lbs. They charged me $377 for two and got only one. They also told me they will evaluate and ship other one after three days and no email either my item. I loss my money. Do not order anything from Carid.com, it is big lie. Check the picture below.
Dear Purna,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
My husband purchased rain guards as a gift for Christmas for my new truck. Unfortunately, due to Covid and Mfg, we were unable to receive the truck until February. We waited for the cold weather to pass before installing the rain guards. Upon opening them in April, the 2 front guards were broken. We called CarID immediately. They said it was past the return date and refused to do anything. We managed to speak with a reasonable Supervisor, Fannie, who left a voice mail stating as a courtesy, the front guards would be replaced. They now refuse to replace the guards. So we will be taking the voice-mail to small claims court against this horrible company.
Dear Tara,
We are terribly sorry to know about the inconveniences you have recently encountered.
The 30 days return policy was designed to give a consumer enough time to test-fit the product, make sure it meets their expectations and to report defects/ flaws if located.
In some particular cases, if the return period has passed just recently, we can still check if the product could be returned as an exception.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased a 3 cross member rack for my ford transit back in feb 28,2022, all the packaged was tossed and turned poorly packaged. So everything in it was scuffed and dammaged. I immediately took pictures and sent it to them. I received promptly message from CARID, back with the option of returning all of the items back to them for a new one, at this moment. I sent it all with UPS, back. To later receive another package, and received less than half of the rack.! I then again sent this half a package back to them. And to this day I've only recieved Half of my money back. Please don't buy here you will regret it. ITS BEEN, 3 MONTHS.
Dear Juan,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
From what you mentioned in your review, it looks like half of the order was shipped back without the return authorization on the manufacturer's end. The manufacturer uses RMA as the identification that this is a return. So, this situation will probably create a delay for the confirmation from the warehouse that the package has been received.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Stay far away from these people. They are the worst people in customer service. They sell you stuff that has issues and dont want to take it back or help! Very crappy attitude!
Dear D R.,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return.
Please, email me at mila.pa@carid.com so I could locate your order in the system and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Not a good company,. Com or whatever clearing house they are to deal with. Explore your options but steer clear of Carid, they don't have your best interests at heart. Not willing to work with you on a defective parts 3 days beyond its warranty period. Worse and lazy customer service. Eventually the other guys will win over their customers that provide better service and satisfaction to their customers, Carid just doesn't get it. Spyder Headlamps purchased spring 2021.
Dear Bob,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. The warranty is dictated by the manufacturer of the item so have to follow their instructions.
We would like to improve your experience and try to resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered my part on Friday morning and paid for UPS second day air. I ordered over the phone and was told the part would ship that day. It is now almost noon on Saturday and the part still has not shipped.
Dear Anthony,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered to lower rear control arms for my vehicle I've spoken with the salesman over the phone I specifically informed him to make sure that I had the left and the right lower control arms and that they were specifically for my vehicle two days later I got my packages one big box with the correct left side control arm in a small box with the steering Pitman arm which I did not needI called car ID and they told me to send it back why my car is jacked up in the air take it to the post office is what he told me how I'm gonna get to the post office they just destroyed my $10,000 sale for my vehicle now I have to go spend another $375 on another control arm because they sent me the wrong part and not willing to send a package so I can return it to them never buy anything from these people they are incompetentThey will get your order wrong the prices seem right but the parts are not I highly recommend other places
Dear Danny,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I contacted" CAR ID "them more than 4 times but they keep telling me that cancellation not confirmed it has been 16 days since I purchased, but they didnt refunded me nor respond, they told me parts in stock but actually it is not, they should refund me because i want to buy another item poor experience with this site
Dear Abdelhamid,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I bought a car part for my husband that was advertised incorrectly. It did not fit his vehicle and because it was a gift, he did not get it until the return window was passed. The part was not right in the first place. HORRIBLE customer service.
Dear Michelle,
We are terribly sorry to know about the inconveniences you have recently encountered.
The 30 days return policy was designed to give a consumer enough time to test-fit the product, make sure it meets their expectations and to report defects/ flaws if located. Unfortunately, after 3 months from the moment of purchase, it becomes very complicated to return the product, as it is far away from the regular return period.
In some particular cases, if the return period has passed just recently, we can still check if the product could be returned as an exception. Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Never get rims from Carid. Because they put tire pressure sensor stem in the back k of the rim. That cause the stem to break. There to long.
Dear Mike,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience with us.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Without question the worst customer service I have ever had from a company. I ordered a Vossen wheel and tire package. The package arrived with 2 wheels damaged from improper mounting. 1 wheel had (28) wheel weights on the wheel in order to balance it. It clearly had a defect and should never have been shipped to me. Also the wrong lug nuts that were shipped with my order. After spending 4 days on the phone with Car ID, I was only offered a $75 refund. This was a $5,500 tire and wheel package. Buyers beware Carid.com will not stand behind their products. I ended up having to contact my credit card company in order to get this resolved. Order # *******.
Dear Brian,
Thank you for sharing your experience with our store!
We are sorry to know we did not meet your expectations.
In case the product was delivered damaged, we always ask to contact our customer service department as soon as possible in order to process the claim (without attempting to use, install, modify, or repair the part). You can also find more details regarding the damage claim here: https://www.carid.com/terms-and-conditions.html
Unfortunately, due to the fact that the wheels have been already installed on the vehicle, we are unable to process a damage claim with the manufacturer. Such a claim would be denied since there is no way to validate if the damage was caused by mounting wheels with tires or during installation.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I than purchase headlights for my 2014 535i bmw. 1400. 00Than paid 400 installation. Headlights does not fit I than called carid to see if I can receive a exchange or good customer service you where very rude Multiple times at these point I won't be making any purchase with you guys.
I ordered tires for a large amount of money. I was sent a confirmation email for delivery date. The tires did not come. I called they were very rude cursing at me and told me that they will not refund the tires. I had to purchase different tires since we were leaving. They told me today that they are still being processed and won't be shipped for 8 more days. I was offered a $25 gift card for an $800 compensation. Don't waste your time here. Go to a local store or find a better one than this garbage.
Dear Jamie,
Thank you for your feedback.
Due to the technical intermission in the shipping and handling protocol, the package was not submitted to the docs in time. We are deeply sorry for the inconveniences caused. We have already been working with the manufacturer on the earliest shipment of your order.
You can still request a return and since the delay has occurred on our end, we will issue a full refund.
Let me know if there is anything else I can do to improve your experience.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Shipping went from free to $201. Immediately tried to cancel, but they advised they may not be able to. The would ship and I could get a refund. Considering it was for a $7 purchase, and the shipping is subtracted from the refund, that is not exactly helpful.
Dear Jay,
We are very sorry to know that you are not fully satisfied with our service and the shipping cost for your order.
The shipping fees are defined by the shipping carrier and cannot be affected by CARiD. The shipping cost is reflected on our website at the checkout stage, after the shipping address and zip code information is filled out.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
We truly care about your business and want to remedy this situation for you.
Please, email me directly at mila.pa@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Eric,
Please, accept our sincere apologies for this frustrating experience with our company.
This is not how we usually work and we would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with a top-notch customer service and work on improvements every day.
Please, email me directly at roxy.po@carid.com with your order details and I will be happy to help as well as provide the proper compensation for the inconvenience caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com."