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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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I ordered a steering wheel and a mounting hub. Prices are fair and you can pay with affirm, so that's the only reason for the 2nd star. However, shipping is a lie. They said two days and took about 4 and when i contacted fedex... CarID hadn't even turned the package into them. So they lied about shipping the package and then I've been waiting a week for them to email me back with some information cause their customer service is absolutely horrible. I'm never buying from this site again, and i don't mean that to be a Karen. I literally know websites with similar prices and WAY better delivery. I mean even amazon has their stuff for the same price. I gave this company a chance and they're just disappointing.
Purchased brake tools, received broken dirty/greasy item. Will not replace or return money. Run!
Dear Jeffrey,
We are extremely sorry for the damage that was done to your product during transit.
In case the product was delivered damaged, we always ask to contact our customer service department as soon as possible in order to process the claim (without attempting to use, install, modify, or repair the part). You can also find more details regarding the damage claim here:
https://www.carid.com/terms-and-conditions.html
In order for us to start a damage claim with the shipping carrier and resolve your issue, we would kindly ask you to provide us with a few images showing the damaged product, shipping box and packaging materials.
Unfortunately, I was unable to locate your order in our system. Please, email me with your order details at mila.pa@carid.com, so I could look into the issue and provide you with updates. I would also like to offer you compensation for the inconvenience.
Looking forward to your reply!
Sincerely,
Consumer Relations Department at CARiD.com.
04/29/2022 - Waiting a month for shipping only to be told it will be another month for them to ship. I have been on the phone and live chat to confirm shipment a few days ago only to receive a email today that states it will be another month for shipping. My question to CarId is why wouldn't you tell me it was back ordered any of the conversations I had with you? Why wait until after your ship date to send this email that the item I bought was back ordered another month? I am sure we will come to the end of next month and it will be delayed again without explanation. CarId.com isn't a place I would shop again.
Dear David,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. Of course, there are instances where these items do not ship for weeks and it is completely out of our control. We are doing our best to follow up with our vendors and do our best to provide you with every new update as soon as we receive it from the manufacturers.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
In the past few years, I have made many purchases through CARiD, and was always thrilled with the results. The products always arrived as expected and quickly. If/when I did ever have an issue of any kind, customer service was not only knowledgeable and top notch, but the best I had experienced anywhere. I used to rave about CARiD to everyone who admired and asked questions about my car.
NO MORE. They are no longer the same company. They either sold the company or simply outsourced everything, and now the last two recent orders have been complete nightmares. Customer service is now the same outsourced garbage you get with every other company and they are about to lose me as a long time customer. I also no longer recommend this website to anyone. CARiD has become a joke.
Dear Jesse,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Very poor customer service with lack of communication on parts and install. Highly recommend just going through manufacturer than this 3rd party vendor!
Dear John,
We are extremely sorry for the situation with your product. We sincerely want to smooth the inconveniences and improve your experience.
Any product (exceptions are non-returnable ones) can be taken back for a refund under any reason if it is still within the 30 days return policy and was never installed.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Great site to find parts and easy to use. I had a miscommunication about expedited shipping but after a little hiccup with shipping, CarID made it right and satisfied me above and beyond what I expected.
I truly appreciate a company that will go the extra step to make sure their customers are happy. This ended up being a great experience and I will definitely be back.
Dear Blake,
Thank you for bringing this issue to our attention.
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
Due to the technical intermission in the shipping protocol, the package was shipped via UPS Ground. We have already issued a full refund for expedited shipping.
Please check your inbox for details.
Sincerely,
Consumer Relations Department at CARiD.com.
My customer had a car in the shop I decided to give this place a chance to get the parts. Got the part fast but it was the wrong part. Called customer service they said they were going to send one since it was a mistake on the website. Call back again the nthen they told me I had to send the other 1 back 1st all in the process of explaining this to my customer and having a vehicle stuck on my lift for 2 weeks. Customer did not want to spend money elsewhere and wanted this part this part replaced so I ordered one from Volkswagen but they got impatient and decided to take their business elsewhere. Now I am out a customer and have have a part that I do not need need. Every time I call it's the same thing they're doing something in the text 3 to 5 business days. Time is critical in the automotive industry. If you are on a Is tight schedule and need the right part fast don't buy it here. Would give negative stats if I could..
Dear Miranda,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
This place is a joke, if you order multiple things they will not package them together, no they will charge you an exorbit fee for each package on the shipping, and if you want to cancel an item you have to call them cancel it, wait for a email some days later confirming that you canceled it and your refunds on the way, and then wait and hope they actually return it, and not ship it out to you, because you don't get your shipping change back when you return something, and have them make the excuse oh it was already shipped out, even though they confirmed it wasn't going to ship out for another week when you cancel it.
Dear Philip,
Thank you for your feedback.
We are very sorry for the negative experience you had.
Sometimes items are shipped from the different warehouses and, unfortunately, the shipping costs are charged by the shipping carrier directly, and we have no control over the charges.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
We bought a Curt 4 person tray style bike rack. 2 days from 1 yr of purchasing the arm broke at the welding, allowing one of our bikes to fall onto I- 95. Now this is not their fault, it is the manufacturer, but there customer service replacing this has been horrible. They have asked for proof that the bike rack is no longer usable and the damage. We sent them pictures of the arm laying on the ground and the area where the welding broke. They still insisted they need more proof that it is unusable and they want us to destroy it. How much more unusable can you get? The arm is broken off. You can't put bikes on and use it without the arm. They actually want us to CUT UP a big steel bike rack into pieces... this is stupid and ridiculous! We would need a sawzall with a metal blade which we do not have. Then they told use we could use a hammer and make dents in it... like that is going to make a difference. I am just stunned at their logic!
Dear Mary,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to warranty, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please check your inbox for details.
I look forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
The worst place I've ever bought anything from. Ordered a pug system for the back of my truck for my business and they only sent the bottom half. Then when I call customer service to tell them I only got the bottom half they told me they could send the other part but it wouldn't be here in time for when I needed it so I requested to return it and get my money back. Then after arguing with customer service about not wanting the top half because I wouldn't have it in time for my business finally they told me they would send me the labels and 3 to 6 business days to process the return so I could get my money back. Here we are over a week later done had to buy a new system while waiting for the labels to return the half of the other system I was already supposed to have get on the phone with customer service again now they want pictures before they can send me return labels to process the return so I can get my money back. None of which they told me the first time now that I'm out of town trying to make some money I have to wait even longer to get that money back that I should have never had to spend in the first place or wait this long to get back because I've been waiting on return labels for a week now for them to give me another excuse of why they can't send me the return labels that I have to wait even longer to get my money back. Then unless you like the runaround or only receiving part of your package at once and waiting longer for the other I do not suggest buying from them.
Dear Joshua,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually when it comes to warranty, we have to follow the Manufacturer's instructions. In some cases pictures or additional proof of the flaw or defect may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a bumper from Carid over a month ago and the company they shipped it through R&L Transport failed to deliver it to me 4 times. I called and scheduled an appointment four times and they never showed. Well R&L told Carid that I never scheduled an appointment and now Carid won't give me a refund. This is just a scam all the way around. You won't receive your parts and you will lose your money. DO NOT BUY FROM CARID
Dear Eliza,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We usually issue a refund upon the return of the products to the warehouse.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Bought something with free freight, they charged freight. Tried to cancel multiple times. No go. Charged
Dear Mike,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
The shipping fees are defined by the shipping carrier and cannot be affected by CARiD. The shipping cost is reflected on our website at the checkout stage, after the shipping address and zip code information is filled out.
Cancellation is a two step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, email me directly at mila.pa@carid.com with your order details and i will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I've ordered four parts in two different orders and neither part shipped within 4 days after it was supposed to. I had to contact customer service to find out why and no one would give good answers except for we will contact the manufacturer. If the part is not in stock and available it should be noted on their website. I've asked for money in return for the delays and I was offered only a gift card for my next order. I refuse the gift card and was advised to cancel my orders and I was told it would take 6 to 7 business days to get my money back after I was notified of the cancellation. They take your money immediately after the order is placed but try to delay getting it back and all they do is apologize and blame covid.
Dear Fred,
Thank you for posting your feedback. Your opinion is very important to us!
We are terribly sorry to know we did not manage to meet your expectations this time.
In effort to provide our valued clients with the most up-to-date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers and we do understand that due to the immediate nature of some changes - aligning the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased a bumper per there price after a month of looking. I recieved a receipt and charged on my card. Then about 4 days later they text me saying the purchase had been canceled and I would get a refund, because there computer was wrong and they didn't charge me enough. They messed up. Then I called about 4 times before I talked to someone after I complained they told me a supervisor would get in touch with me in 24 to 48 hours. They never did. If you notice there over all review averages aren't that great. Wouldn't trust.
Dear Carl,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased a set of 5 wheel/tire packages for my new 2022 Mercedes Sprinter 2500 4x4 van. CarID's fitment guide said that 18x8,52mm offset, 6x130 wheels and 265/65R18 tires would fit my exact vehicle, and they guaranteed it. Well, I received them, and the tires rub when turning and driving. I reported the problem to CarID, they asked for photos which I sent, and I even sent them a letter from a master Mercedes mechanic at my Sprinter dealer saying that they rubbed. But CarID refused to acknowledge this was their problem and refused to honor their fitment guarantee. They even blamed me, falsely claiming that my vehicle was not factory stock and that's why their wheels and tires didn't fit, despite the fact this is brand new and just off the carrier from the factory.
I am left with $3600 worth of wheels and tires that don't fit my vehicle despite them guaranteeing they would fit just fine. Worse yet, if you read the fine print, tires and wheel packages are non-returnable, so their fitment guarantee is an utterly meaningless sham. When their erroneous fitment guide recommends wheels and tires that don't fit, your only recourse is a lawsuit.
Do yourself a favor and stay away from CarID at all costs, and buy your wheels and tires from someone who will actually stand behind their products.
Dear Steve,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return. Therefore, we always recommend our clients to test-fit the product first, before fully assembling it to the vehicle.
Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.
Please, email me at mila.pa@carid.com so I could locate your order in the system and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Carid.com most of illegal unprofessional company Customer service and sells department talk about parts to get YOUR MONEY. Item sent in OLD BOX with attached old untaped. Item RACK PINION have not supported and look absolutely not shipped like someone brought from junk yard next door. It very much scam company. Im gonna made police report.
Dear Valentyna,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a set of headlights from CarID 2 weeks ago but this item is not getting shipped until 31May. I placed the order late March. Instead of placing an order online, I took the initiative to call to ensure the item I'm about to purchase is in stock. The representative is really adamant about selling the product he kept asking me to place the order. I asked this representative if this item is in stock and he told me they had 72 in the warehouse. I received an email today and was notified the item is not in stock and will have to wait 31May. I totally wasted my time with CarID. Biggest mistake to order stuff from this website. They have a call center that reads a script and will apologize every two seconds. Instead of apologizing fix the issue. When you ask for the manager apparently he's busy assisting some other customer. When I asked for a refund the rep told me it will take about 2 to 3 weeks to give you a refund. This site will promise you anything to get you to purchase but will not fulfill your order.
Dear Karlmark,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. Of course, there are instances where these items do not ship for weeks and it is completely out of our control. However, we are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered 2 items from this co. Supposedly free shipping. When I clicked buy. There was a 54.00shipping charge. So I immediately within 5 minutes canceled order and got a confirmation of cancelation from the virtual customer support saying it would take 3-5 days for refund. So I waited. Not only did they not refund my purchase but shipped items anyway. Then when called was told not only did I have to pay shipping of 54.00 but return shipping now also to get refund. I will never do business with this company again, and have filed a dispute with my cc Co. Discusting treatment of customers.
Dear Christopher,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not manage to meet your expectations at this time.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications. As the normal turnaround time for cancellation is 3-5 business days, we are unable to guarantee cancellation if the product's shipping date is set on the same day or the following one as sometimes products are shipped faster than expected. However, we are always ready to assist and provide the return documents to return the product back for refund or offer compensation if the client will decide to keep the product.
Please give us an opportunity to look deeper into the issue and facilitate the resolution process for you.
Please, check your email inbox for details. Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
They said the tires were in stock, and would ship following day. Three days later, I called and was told they would be dropped shipped from Manufacture. I wanted to Cancel order, but he said it would take five days to cancel. They charged my card before they even shipped the product.
Customer Service Employee Luis say no problem when I said I would write a bad review! Got to love an Customer Service rep that does not give a Sh...
Stay away from this company!
Dear K,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They sent wrong part and said I MUST PAY a exchange fee of $38 for them to fix they're mistake and send me the rigjt part I alredy paid them for. $#*!I G LEFTIST HACK RIPOFFS. DO THESE TWO PARTS LOOK THE SAME TOO YOU? One is supposed to be the left and 1 the rigjt " the rigjt parts are identical from right too left"
Dear Raumond,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to fitment, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim.
Based on our Return Policy, for orders where the reason for return is not a result of a CARiD or manufacturer's error, the cost of the initial shipping charge and a return fee is to be deducted from the refund.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.