CARiDReviews 7,317

Bought new headlight assemblies from Carid. Passenger side assembly somehow leaked water into lens area. Called customer service. Told to send pictures of the moisture. I complied. Went on vacation and cheeped email asking for more information. I complied. Was then told to remove headlight assembly and send to Canid. They told me that if they approved the warranty return they would send me a new assembly within 10 days. I told them I needed the car and the it is not legal to drive a vehicle in California with a missing headlight. Their response was they were following their policy. They also said they would send a new assembly if I gave them my credit card and authorization to charge me for the new assembly if their supplier did not agree the headlight was full of moisture.

I told them that I would go and buy a new assembly from a reputable local company.
Carid is not a reputable company. Never buy from them!

Review is for "WINJETŽ WJ30-0390-09 - Factory Style Fog Lights"

I was told by one of the sales representatives that this item would fit a 2017 Ford Fiesta ST model and it didn't! I trusted her word for it being that my OEM bumper was on a backorder from Ford and would not get it for over a month. I am not satisfied with my experience from customer service and their knowledge on things like this! I was then in a back and forth email conversations with different representatives and one specifically said I had ordered the wrong part for a different year model of my car and was offered a $15 dollar gift certificate for the trouble. This is unacceptable, especially after a customer service representative and the user interface from CARiD.com said it would fit my model car.

Order a hood on January 5. It is now March 30th. I have got a email every month delaying shipping to the following month. They give you a estimated ship date. Then that date passes. No follow up or update. You have to follow up (do their job for them) then get a update saying it's delayed to the next month. I finally called after two delays last week. For a rep over the phone to tell me. It's being shipped. They are just waiting on a tracking number. I give them a few days. Request a update online. Get a email saying it's on back order still. They will ship it in April.

Aint no $#*!ing way is something on back order 4 four $#*!ing months. They sure take your payment right away. No back order on that $#*!. But want to take quarter of a year or more to ship your order. 4 months of back order. I could learned and made the hood my dam self. Absolutely do not order Jack $#*! from carid.

I ordered close to $600 worth of parts the only thing that fit was the helmet for my granddaughter the extra shield for the helmet was not in the box. 3 weeks later still not resolved. Other items were returned with their permission. Checks were minus restocking fees. The one check bounced. 3 weeks later it still is not resolved. We'll never deal w them again.

My experience was a nightmare... could not get clear answers to my order, which I placed February 22,2022... I attempted to order a set of wheels that I believe they didn't have in-stock... I received the accessories by March 3,2022... however my wheels never could track them was told March 5th, then March 17 and when I called to find out where they were no clear answers except they are coming from Canada... but because there was no tracking number I already knew no action was happening so fed up I ask for a refund on March 17th and today March 28th my nightmare seems to be ending... still waiting on my refund... this taught me to leave it amazon... Walmart or ebay... never again... they really need to learn about up and above service to the customer... clear honest communication with their customers

I ordered ball joints for my sonata and I should have just paid same price and got them at oreillys. I changed my product 20 minutes after I ordered them bc I ordered the wrong ones. I never received a confirmation about the change. As well as once they shipped, they went to my old address. Which I have no idea how. I can only assume the support guy changed my address to one of the ones I've used bf idk bc I just got a package last week
At the address I'm actually at. My default address was set to the address I'm at now. Support tells me there's no way support could have changed my address but yeah that's not true, y'all can change the address and I believe he did it by mistake. Now I have to wait for the person at my old address to return to sender and then pay 3 dollars and still my 17 dollars for freakin shipping. Thanks careid for thanking I have all this money I can spend. Thanks a lot!

I ordered a good mark hood for a classic pickup and it came a triplus a cheap made generic part tried to talk to customer service 4 to five times always the same person no matter what time of day and they can't not speak good English or understand what you are talking about they have changed there story everytime I try return the hood I first refused it and then they told me that I had to pick it up to so they could send me a return label know today they told me I needed to file a claim with the shipping company so I have been screwed out of 700$ cause the hood is also damaged beyond repair DO NOT BUY FROM CARID

They have stolen over $420.00 and I gave them 5 months to ship my steering wheel.
When I asked for the refund, they wouldn't issue it because they do not issue checks.
Feel free to reach out to me if you had similar case. Would love to sue them!

I ordered a part from this company 3rd February 2022. It's now 25th March. I still haven't received my part. Apparently it was sent out a few weeks ago. But returned back. Nobody has told me why. I paid over $360 for delivery. I am in the UK. Then I was told it would be resent on Tuesday 22nd March if just received an email telling me it won't be sent until 12th Apr now. Because now its a back order now. Why not just sent the part that has been refurbished. That I paid nearly $2000 for. I am getting charged £25 a day for storage for my vehicle while I wait for my part. Its a part for my limousine. So I've lost thousands of pounds waiting fir thus part becsuse I've had to cancel all the booking with this vehicle. And cantatas any bookings Because this incompetent company can't deliver one simple item. I was planning on ordering other items from here. I don't think that's going to happen now. I would have been quicker swimming to usa and swimming back with the part on my back. Avoid this company at all cost. And I will be telling all my other limousine company friends. And my classic American car owners about my experience with this shambles of a company. And ur live chat needs sorting out. No help just turned the chat off on me. Disgusting behaviour from there do called customer support. Not had any support just fobbed off

So wish I'd of looked for reviews before pulling the trigger, customer service on the phone is offshore and non existent text chat is condescending with things like "are you still with me" thrown in if it takes you 30 seconds to get a reply out, then if you ask the same thing whoa do you get ATTITUDE, lots of apologies and excuses but they are seemingly incapable of issuing a return label best use PayPal you'll get nowhere on your own. Let me predict Carid's reply to this "we are so sorry Blah Blah we'll look into this Blah Blah.

Do NOT order from these guys. I ordered camo seat covers, complete with head rest and armrest covers and after waiting nearly 2 months, I received what looks like somebody bought at a department store for a car with regular bucket seats. In order to return anything they want a bunch of info including the VIN # of my car. Why do you need that to establish that a standard multi color seat cover is not mossy oak breakup? They tried to ask me what kind of car I had, as if that would make a difference! Anyway, they said 5-7 business days before they would even get back to me about my return application. One of my worst online purchases ever!

Put through 3 pending transaction on my credit card which put a hold of over $300.00 and also overdrew the account and cost me overdraft fees. On top of that they refused my order due to the shipping address being different from my billing address. I never heard of such a thing. They said that the shipping address needed to match the billing address or I needed to use PayPal. Needless to say I went elsewhere.

Placed an order on 03/11 for headlights. Got an email to confirm my address. Took my money then after that NOTHING from them. I got an automated email saying my item would ship on 03/14 and that I would get another email with my tracking information. Nothing. I requested a "status of my order" on 03/15, since they have that option, the customer service rep said please give them at least 72 hours to respond to the request. I called back on 03/18, the customer service rep then tried to call the warehouse directly and she told me specifically that she was sent directly to their voicemail. Do NOT waste your money and time with this company. I got my refund fairly quickly only after I told the nice lady that if I don't receive my refund I would report the company to the Federal Trade Commission. Two star is only because their 3rd party customer service team was helpful.

My husband ordered a pair of calipers from carid. They arrived and he put them on the car. They leaked brake fluid all over our driveway. We sent in the pictures like we were told to, and then told a refund was "impossible" as the customer representative said... when the parts were defective. We told them that we would only accept a refund and they sent out a replacement WITHOUT our approval or permission. We were literally told to accept the replacement parts and to sell them online because they refused to do a refund even though the parts were defective. My husband has used this company before but now they have lost our business forever. I will tell every friend and family member as well as our followers to NOT USE CARID. They do not honor refunds. This company scams you out of hundreds of dollars and doesn't care about their customers at all. I mean... look at the rest of the reviews.

I ordered a bull bar for over $300 in which they had no issues taking my money. I requested the brackets and the only thing they said was "we advised the manufacture please reach back out in 48-72 hours." When I reach back out they say the same thing and it's been a month!

Horrible company which I had known this before I spent my money with them, but never again!

Ordered a cv axel for the passenger side of my 1996 Honda Accord. They sent me the driver's side. I thought I'd go ahead and change the driver's side since I had the part, then would reorder the passenger side. Put the axel in, backed my car off the ramps and there was a huge popping sound and my car, on the driver's side went flat to the ground. I looked under the car and the cv axel had come apart. I got ahold of their customer service and they acted like it was my fault their defective part broke. I sent the part back and they said it would take 24 to 48 hours after they got the part back to refund my money. They got the part several days ago and this morning I got an email saying. 3 to 5 days to get the money back on my card. Do NOT do business with this company, they are shady and won't hesitate to lie to you

Order#*******
I ordered a beige dashboard cover for my Silverado and received a blue dashboard cover. Strike one. I reported this to customer service, who then sent a replacement... again, the wrong item. Dodge headlights. Strike two.
I have now been waiting for nearly two weeks for a simple return label to return these headlights that CarID shipped in error. CarID will not send the correct dashboard cover until I return the headlights... and the morons at customer service keep giving me the "please allow 24-72 hours for the return to be processed" bit each and every time I contact them. This has been a HUGE runaround. Five weeks after ordering, two incorrect shipments
And still no dashboard cover. I wish I would have read the reviews before I ordered from these fools.

They say they have the product in stock and will ship out in a few days but that has not happened with me. I ordered a part and received a e mail saying it will ship out in 3 days and never heard from them I had to contact them then I got the run around hear it is 16 days later no product and no money and customer service is useless

I ordered a rim as an emergency 2 days ago, supposed to be shipped that same day and received today. I havent gotten a single email from them except my order confirmation. I contacted them today and they told me it was on back order until April 15, again no email. Had I not contacted them, I would have had no idea. I asked for a cancellation and its a "possibility" HOW THE HECK IS IT A POSSIBLITY? I want my money back, I want my order cancelled. STILL no email cancelling my order. NEVER AGAIN!