On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I made a purchase and received the wrong part and when I try to request a return and refund they keep telling me to wait 2-3 days. I have waited beyond the time frame and I simply want to return the part and get my money back. Customer service is no help and makes empty promises and lies. Absolute scam!
Don't buy nothing from this middle outsourcing circus company don't have ethics, they don't care about quality and they don't care about your business.
Dear Luar,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered 4 wheels/tires and spent over 4,000 on them. 1 out of 4 wheels I got was the wrong size so I sent it back and now the wheel they sent me is the correct size but it has a massive paint chip on it. Clearly no one pays any attention if the product they are shipping out is the correct one or damaged. Now I have to call back and send another wheel back. I ordered them back in January 2022 and it's now mid March and still don't have a full set of wheels the are all the right size and not damaged. Youd think if you spent over $4,000 they'd at least send the right parts that aren't damaged. Go spend your hard earned money somewhere else.
Dear Chris,
Thank you for sharing your experience with our store!
We are terribly sorry to know your product arrived damaged.
We are a reseller company and we work directly with the manufacturers of the products advertised on our website. Even though we do not pack the parts on our own, the shipment docs at the warehouses are equipped with all the proper tools and material packaging, as well as all packages pass final quality control prior to being given to the carrier. Unfortunately, even such measures cannot be 100% guarantee of safe delivery due to possible complications in transit.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I bought a catalytic converter from them. After a few days, it started rattling and car was low on power. Weeks later, after jumping through all their warranty hoops, I'm still waiting on warranty approval. Their conveter was replaced by a local shop, problem fixed and car runs great. If you buy from CARiD, be aware you have no warranty on their parts.
Dear Bill,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to warranty, we have to follow the Manufacturer's instructions. In some cases, pictures or additional proof of the flaw or defect may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I just spent 2hrs gathering tune up parts for my 2018 GMC Sierra. All ac delco gm parts. Ignition, transmission, and LOF. $887 in parts. $316 in SHIPPING. Forget you CARid. Waste of my time.
Dear Matthew,
We are very sorry to know that you are not fully satisfied with the shipping cost for your order.
The shipping fees are defined by the shipping carrier and cannot be affected by CARiD. The shipping cost is reflected on our website at the checkout stage, after the shipping address and zip code information is filled out.
We truly care about your business and want to remedy this situation for you.
Please, email me directly at mila.pa@carid.com and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I have purchased Items from this site before without any issues, So when My husbands birthday came up I did not think twice about getting him the seat covers for his vehicle that he has been wanting, so I purchased not only the seat covers but also a few other items for his truck, the purchasing experience was no problem and they did arrive fairly quickly. When it came time to install the seat covers we noticed that not did they not fit properly at all, it was not that they fit snug or just a bit off, there was a huge gap where the seat covers were to meet even though I made sure that they would fit this vehicle. Unfortunately we had to return them, I was not able to do so online as it requested me to call the 800 number which I did, the first question the agent asked me was if I was sure I purchased the seat covers for my vehicle specifiaclly, uhh YES of course, then I was told to await 2-3 days for reunion label, 5 days went by and no return label was sent so I called again, and again I was too wait 2-3 days, 5 days have gone by again and I called again, guess what I was told? Wait 2-3 days again for return label. At this point I feel like they are jerking me around and when I asked to speak to a supervisor they stated that they do not have any, I will NEVER recommend nor do business with CARiD again. Not only do I now need to have my Attorney get involved but I am stuck with this merchandise! BEWARE WITH THIS SITE!
Dear Customer,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered a bumper that I needed in a hurry. I was told it would ship from a location an hour away from me within 48 hours and would receive it inn3 to 5 business days.
Called after two days and was then told part would not ship for another 10 days. Asked to cancel and was given a hard time about a refund.
Terrible business practices and will be following up legally in any way I can. Stay away from them.
Dear Larry,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Bought custom covers for our new Chevy Equinox last year. The idiots sent the covers in the wrong boxes. Had to get our grandson to install them. Had no idea you had to go through so much. Now a year later... Called to say the seam separated on drivers seat. 1st the call center is in Phippines. No way I'm struggling to understand whatcthey're saying. Thanks you greedy company for outsourcing. I was told basically tough luck. Normal wear and tear. Are you kidding me!?. Before I even finished talking. Avoid these crooks at all costs. Terrible product. Terrible service. They SUCK!
Dear Janice,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry to know about denied warranty. Unfortunately, since this product is covered only with a 1-year warranty, we are unable to proceed with the free-of-charge replacement.
We would like to improve your experience and resolve this issue in the most timely manner.
Please check your inbox for details.
I look forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered 5 sets of side steps and mounting brackets for a few of my delivery vans. They shipped quickly without issue, but when they arrived they were is crappy boxes that had ripped and then all taped together as is they were one box. One set of brackets was missing and when I contacted them for a credit on the brackets alone (I was going to order another 5 sets) they said that my picture wasn't sufficient, and they need a courier to come and pickup the empty box to prove that it was damaged to offer a refund. I was even disconnected from a chat for asking why I would have kept an empty damaged box.
Called the customer service line to the same results, but this time offered a $50 gift card to order a set of brackets with. They cost $147. I asked the customer service agent for the full amount and all he said was because I threw the empty box away this was all they could offer. I hung up without the credit and told him he worked for a terrible company that doesn't have any idea how to treat customers. I feel bad for people that work for these $#*!ty companies that are put into positions of having to fight with customers when they should just own up to their mistakes.
Dear Nathan,
We are terribly sorry to know about your frustrating experience with our company.
Due to peculiarities of the damage claim, the item must be in original packaging, in order to proceed with refund or replacement. If this condition is not met, we can no longer process a damage claim with the shipping carrier. Such a claim would be denied since there is no way to validate if the damage was caused in transit.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
Carid does not stock parts. I just take orders and the manufacturer ships it. Return are a head pain get a service that reads a script and you have pay to ship it back. Never orders from this place.
Dear M S,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. Of course, there are instances where these items do not ship for weeks and it is completely out of our control. However, we are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I would never ever recommend this company to anyone. They say they are in NJ, but you get someone from another country that you cannot understand and of course you can never speak to a manager. I bought a bumper almost a month ago. CAR ID canceled my order without giving me an option to pay the difference in shipping. Then when I called to inquire about it, they are refusing to give me my money back of over $1,500. They say each week that they are mailing it out that day. They lie and they are not a reputable company at all. Do not waste your time and money with these scammers.
Dear Becky,
Thank you for sharing your experience with our store.
We apologize for the delay that has occurred during the cancellation and refund process for one of your products.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I purchased new head lights for my Suburban. In January 8th. Received around 15th. Sat in box until Certified body shop could install on 03/01/2022
I paid $600 DOLLARS for these damn lights and $200 to install.
The Drivers side low beams do not WORK! And the lights both are not air tight and are full of condensation after a rain one day after install.
Called CS for exchange and they said... SORRY, out of Warranty. So i am Fd! This company sucks! $600 DOLLARS!
Dear Robert,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return. Therefore, we always recommend our clients to test-fit the product first, before fully assembling it to the vehicle.
Please, email me at mila.pa@carid.com so I could locate your order in the system and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
They placed the wrong item 2/23/2022 and we made changes the same day once I realized the order was in correct. The Order total was $1900. They sent a cancel order because they stated the wrong order was placed and for the second time they stated they fixed the order and again i got a cancel order for the third time. They stated they fixed the order and again for a forth time they sent a cancel order. It is now 2 weeks later and now I am being told it will ship in another 2 weeks. I would never order from this company again and would strongly advise for no one else to order anything from them. I ASKED TO SPEAK WITH A MANAGER 3 TIMES AND EVERY TIME i WAS TOLD NONE WAS AVAILABLE. I am not even sure it is a real company because no way they would treat someone this way on a $1900 purchase.
Dear Sean,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
I see, there was a change item request on your original order, so we had to cancel the order and process the new one for the item you requested. The standard turnaround for the "Change Item" process is 24-48 hours. Since there was a price difference, we waited for additional funds for the order to be processed. We have received additional funds from you on 3/3 and processed your order right away. Since the product is made-to-order, we need around 3-5 business days to have this item manufactured for you. The part is scheduled to be shipped on 3/14. Please expect the e-mail with the tracking number within 24 business hours after the shipment.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
So far I've had to contact this company twice. There was no core return slip in the box when the new part came, as they stated in their first email. I contacted them and they said they would send it via email in 3-5 business days. Two weeks later still no email. So I sent them another email. Waited for their reply but a simple core return absolutely should not be such a problem.
Dear Troy,
Thank you for sharing feedback and bringing this situation to our attention!
Please accept our apologies for the situation with your order, and for the frustrating experience you had. We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will personally assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I asked for a steering wheel adapter for a 79 ford with tilt steering. CARiD sent me one and I installed it it was the wrong kit and it tore up the inside of the steering column. CARiD would not do a refund because it was install, but wanted to give me a $10 gift card to FUTURE purchases Why would I buy from a company who gave me a $40 purchase that going to cost at least $300 for repair
Dear Melvin,
Thank you for sharing feedback and bringing this situation to our attention!
Please accept our apologies for the situation with your order, and for the frustrating experience you had. We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I have been waiting for my package to be shipped for more than 10 days, when I called customer service they only said that it is no longer their responsibility, to get in contact with pilot, they cannot refund my money from the shipment, they charged me $150 for fast shipping and it's been 10 days already. I was thinking of buying something else there but with poor customer service and delivery delays, I'm not. $#*!ers
Dear Luis,
Thank you for sharing feedback and bringing this situation to our attention!
Please accept our apologies for the situation with your order, and for the frustrating experience you had. We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Not only you do not know at the time of purchase what is the estimated shipping or delivery date but even after you make a purchase they do not care at all to provide you with any time frame for your order! I have communicated via online chat with their customer service 4 times and 3 times I was promised certain shipping date together with ETA (understood that transit might take time) but even after those tries I was never provided with any tracking number and they could not even tell me what is the status of my order. Only the last online chat talked about approximate dates which is just a gimmick to politely tell you that you going to wait instead of days probably months. I have also called them about 3 times and they could never provide me with any status of my order! I mean just tell me what am I facing, days, weeks or months? Just horrible ignorance and incompetence! So after all of this theater and phone calls, on the 9th day they had just sent me an email with my order being cancelled. Absolutely unprofessional and really gimmick company when you do not even know when your order might arrive. DO NOT DEAL WITH THIS COMPANY!
Now I am waiting for my refund which apparently might take up to 5 business days... really? Hmm just a gimmick company!
Dear Dusan,
Thank you for your feedback!
Please accept our apologies for the situation with your order, and for the frustrating experience you had. We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I bought brake parts that required a core charge to be paid. CARiD did not send me the necessary paperwork to return the parts. By the time I got the instructions and paperwork from them, it was past the window of time to get the core charge back. Their customer service sucks. They lie right to your face on the phone. I will never do business them again. Buyer beware. I'm out my money now. Don't lose yours.
Dear Cristina,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased a grill for my truck in stock in November of 2021 it is now February 28,2022 and guess what still no part. Stay clear from these scammers. Only one. Star because I had to in order to write the review
Dear Todd,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
STAY AWAY FORM THIS COMPANY. I AM NOT ON MY SECOND SET OF NERF BARS ON THE 1ST ORDER WHICH I REVIEWED. THIS COMPANY NEEDS TO GO OUT OF BUSINESS...
Dear Tim,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jennifer,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.