CARiDReviews 7,317

So i ordered emergency brake cables for my 2011 jeep grand cherokee 6 cyl the listing said that they would fit well what they sent was almost twice as long as the original (possibly for the 8cyl) anyway so i went on and chattted with cs and they basiclly said that it wasnt there fault and they were charging me shipping both ways when i tried to respond they ended the chat abrubtly then i sent an email no one responded i since went to the dealer and got the right part for less lesson cost me $26 learn from my mistake DO NOT USE THIS COMPANY

I ordered seat covers for my truck and I'm getting the run around! I have submitted pictures four times already I have sent four different people my Vin number. I ordered a seat cover for the bench seat of my K2500 and I only received the back portion of my bench seat and two headrest one fits fine although the stitching is coming apart the other one is far far to BIG! The quality is pathetic and the stitching is falling out. I have sent them pictures numerous times and at first I was told it would be three business days and I would receive a replacement (I was ok with that just asked that they could show the quality would be better and a complete set would be nice) now someone else is telling me 3 to 5 days why they investigate! This is ridiculous! I have waited almost a month for my order and paid for my order in good faith! Only for it to turn up missing A portion of the order and falling apart! I'm not going to judge them just yet I'm waiting to see how the customer service is before finalizing a review (at least they could've done was offered partial refund for the inconvenience) but this will be their loss as we have 400+ people associated with our motorsport business and Word of mouth in our business spreads like wildfire! Watch this space

Found the same product online the day after I placed my order with CARiD, called to get their price match, they refused saying when they looked at the link I sent them, the competing online vendor, Amazon, showed zero stock. I was told this while I was on looking at the Amazon link I sent them showing qty 2 in stock. Because CARiD refused to honor their own written price price match policy, I returned my CARiD order. I was still charged shipping both ways even though the return was because of their failure to honor their own price match policy. I will never use this company again..

*WARNING*

If you plan to buy this product, please be aware that if you receive a defective one, they will not help you. Sure, they will refund you after the product is received. But if you have 2 headlights and 1 is defective, guess what? They want you to return the defective headlight before the new product is shipped (DISCLAIMER: Product can be out of stock for months) - have fun driving with 1 headlight and probably getting pulled over! Or if you have 2 defective headlights, have fun driving without any headlights or not driving at all because this product is in stock for a couple weeks before being out of stock for MONTHS to A YEAR. Yes, I waited a year for this product to be in stock.

They will be extremely strict on the rules and not pay for the cost of shipping, the cost of installation, or the hassle to get it uninstalled or installed for defective headlights. I had paid a shop to install these lights for $400. After 1-2 weeks, the passenger side headlight LED "strip" was starting to go dim and was not lit in the middle at all. They required an extensive video with a long list of steps and pictures, again additional hassle. I provided these anyway. But their only solution was to refund me for the defective light ONLY once it is received.

Some customers cannot drive without headlights! I'm pretty sure there are laws against this. They have an extremely strict return/exchange/warranty policy, so GOOD LUCK if your product is defective, they will just tell you to buy a new pair from another retailer. They literally told me this. Some customers do not have an extra $400 laying around. Best part is - this product is rarely in stock due to supply chain, COVID-related issues, so good luck getting a replacement. And a return, for those that want to abide the law, does not seem to make ANY SENSE because you would be without a car/driving without headlights. FIX YOUR POLICIES CARID. Or should I say, Karen.

Waited 3 days just for them to ship Tubular led light bar brackets. After waiting 5 days for them to get here they sent a liscense plate relocation kit.Not even close to the same part number. I contacted them and told them they sent me the wrong part, They made me do a big song and dance to get them to send the right one. They wanted photos of all sides of the box, then they wanted me to take the it out of the box and photos of the right parts, then copies of all invoices. After going through that they tell me it can be up to 3 days to get approval to send the right part. 3 days later get the approval for the right part to be shipped. Waited another 2 days and didnt hear anything. Contacted them and they said it wouldnt be shipped for another 6 days. Thier website said this item was in stock ready to be shipped. Once they get your money they dont give a $#*!. Will be doing a charge back

I ordered some wheels with a "guaranteed fit" for my car from CARID at the end of December, and unfortunately it took a month for my tires to arrive. When the tires came in and they finally tried to install them, they sat up against my brake calipers, damaging them. Seeing this, the tire company showed CARID and they send a spacer while the Tire Company replaced the front wheels. After the spacer arrived, they still did not fit and now they refuse to take a refund even with the brand new unused rims that the tire company supplied out of good faith! They reference a ridiculous small print buried on their website stating that once the wheels have been mounted, they are non returnable. Well then what is the point of having a fitment guarantee? Scammy company with terrible business practices.

I did 50% of the work - all the follow through after Jerry took my money. He simply couldn't be bothered to do 1/2 his job - customer service. Car Id sent my rims in three separate orders which took 3 more weeks than Jerry told me it would. SO AVOID CAR ID AT ALL COSTS

Sent a defective part, that's okay, it happens.
Made me return defective part before they would ship a new one, Kind of stupid but I'm not in a hurry yet.
Sent wrong part this time, I called and bought the right part and was assured I would be credited when the part I sent back arrived.
Yay, it's the right part. Boo, they didn't credit me.
I had to get a tracking number and prove to them that I sent it there.
Don't bother calling, the reps have no power, especially on the weekend. Call the rep, go directly to a supervisor.
Just go somewhere else if you can.

Ordered a rim and they said the manufacturer didn't have it in stock and it was an inventory error and then I requested refund multiple times and then they still shipped a rim from a different manufacturer when I had already requested the refund I would NOT recommend this company for anything. They lie and steal! I had to request a chargeback

SOLD ME A DRIVE SHAFT FOR2010 FORD F150, LASTED ABOUT 4 HOURS AND CARRIER BEARING WAS SHOT, TOLD ME I ORDER WRONG PART I HAD 157IN DRIVE SHAFT THEY SAID SHOULD HAVE GOT 145IN DRIVE SHAFT CLEARLY IF 157 MIN WAS WRONG IT WOULD NOT FIT IN MY TRUCK THEY JUST WANTED TO ARGUE WITH ME AND TOLD ME I ORDERED WRONG PART AND WOULD NOT REPLACE OR REFUND MONEY NEVER USE THIS PLACE, I JUST SPENT 600 DOLLARS FOR NOTHING BUT A HARD TIME THEY ARE HORRIBLE

I did an order for $53 and must return it. After restocking fee and return shipping, I get a credit over $25. That is crazy. Check before order about the return fees

Well carid if you wanna wait for a month and then have them tell you were not sending it and then oh yeah they tell you would you like to continue waiting but we can't give you a delivery date

Purchased an CarID branded Alternator, Defective on installation. Went to dealer and payed since truck was down, even with a new CarID alternator. CarID will only exchange the part after I prove what the dealer saw and did. My truck was down and I needed to get it running! Now I am offered a exchange for the defective Alternator. I don't need a exchange since I had to purchase a working unit from someone else. Beware, if you buy a product that is desperately needed, you may be in for a surprise. In the end, you may own two products. The good one from another dealer that got you running and a exchange unit that you no longer need for CarID two weeks after you are up and running.

I bought a 31 year old Corvette as a hobby to get it back on the road. There were parts I knew I was going to need so I ordered them early so I'd have them when needed and not have to wait.
I ordered a front "Y" pipe for the exhaust system. The pipes came in with the up-sweeps to the headers about 5° off to the center so I had to cut the pipes so I could rotate them to fit and then use slip-on couplings to reconnect.
I ordered a new fuel sending/pump unit because the old one came out in rusted apart pieces. Neither the new sending unit OR the pump worked. Both were DOA right out of the box.
I ordered a new rubber filler cap for the fuel door, came in wrong size.
I can sorta under stand an occasional bad part, but when three out of three come in as junk, that pretty much says it all. The bad part of it is, I ordered the parts three months ago so they won't even discuss returns.
Avoid this company like a plague. Total garbage.

I ordered an ignition component for my mom's truck cause some $#*! tried to steal it and had no idea what he was doing. (You can start it without a key cause the lock cylinder doesn't lock when you shut it off) anyway... So I'm dealing with that BS and I order the parts. No big deal. I ordered them on January 28th and they just shipped out today (February 1st) only after I contacted them saying "Yo. My parts. You didn't ship them and I paid $16 in shipping. Specifically for faster shipping. Its coming from California and we all know how incompetent they are out there, but that's no excuse. I'll never use CarID again. Mark my words. ~BUYER BEWARE~ they have an 8.6 out of 10 rating through better business bureau, but a 1.4 out of 10 from customer reviews.

I purchased a front and rear bumper package. Both bumpers were poor build quality and did not fit my truck as shown in the images on CARiD. They flat out refused to return the rear bumper and told me I had to (Field destroy) the front on my own to get a partial refund.

They rip people off and don't take care of customers who rightfully should be taken care of. Worst experience I have ever had with a purchase. I am still fighting with them to get a full refund. This seems like a consistent theme with them not treating customers right! DO NOT PURCHASE FROM THEM IF YOU VALUE YOUR MONEY AND EXPECT TO BE TREATED FAIRLY!

One star is to high for this company and the way they handle their business. I made and paid for my order with a 0$ shipping. After 13 days without a shipping notification I reached out to their customer service department twice for answers and didn't receive any help. On the 16th day I received a email requesting $3500 for shipping then was told it would take up to two weeks to cancel my order. Worst company I have ever worked with

Misrepresent what they sell in pictures then try and say it needs to be installed by a professional but I am an A. S. E. Cerified professional Will never purchase and thing from them again!

Ordered new tires and wheels for about $4K+, came all scratched, customer service is going back and forth with me for weeks and now months. I ended up
Contacting the bank for assistance.
Very disappointed expectations.

The sales person on the phone makes a big deal about calling him for help. I purchased a couple of bulbs for my car.

Wrong ones!

I LEFT A MESSAGE... ONE WEEK LATER... NO CALL BACK.
CALLED AND SPOKE TO A WOMAN WHO I COULD NOT UNDERSTAND.

NOT GOOD! ALL GOING BACK... POOR SERVICE