CARiDReviews 7,317

Had wheels sent and they sent them to the wrong address, an old address of mine. Then FedEx delivers them and their driver signed my none and left them sitting out front in front of a busy road.

I ordered lugnuts from this site and they arrived very quickly. However after installing all the lugnuts it looked like it cannot be tightened all the way due to a size mismatch with the rims. The rims were also ordered from their website.
According to them the manufacturer's return policy does not allow returning the lugnuts however it seems like they are willing to help with the process with the partial refund. Overall this one may be a bit of a loss for me but I would order from them again. I would still ask them to make it clear on these specific items where installation voids the return.

Carid is not a trustworthy company they send out parts that dont even come close to fitting and refuse to refund the money when confronted about there error they will send you another order that wasnt any better than the first if you follow there reviews the have a long history of doing this not refundeing money for parts they have shipped and had returned to them i would recomend looking for a more honest co to deal with. A class action lawsuit might help get them on the honest side of the bussines world

If you're used to things being perfect and not having any problems then go ahead and buy from these jerks. But if something goes bad don't expect any help from them. UPS lost my item or delivered it to the wrong address. Now Carid is saying they have to investigate before I can get a refund or another item shipped. They can kiss my &&$#

I ordered a grille that was non returnable. Well it would be non returnable if it fit. They said well you already opened it and therefore it can't be returned. How can I not open it without seeing if it fits or not. I had to buy an oem grille to get the customer back on the road. The customer finally brought vehicle for additional repairs. I was able to take photos of grille that carid provided us and how it didn't fit. They still would not refund us for the grille. Needless to say you better hope it will fit or your out whatever you paid for your part.

On 05/25/2022 I purchased a Recon Xtreme *******X Tailgate Light Bar. Installation took place on 06/10/2022 by licensed technician and was informed it would not light up. I called ID CARID's Customer Service and was informed what to do. I was informed to have it removed and have the technician write on my installation receipt " Light Bar will not light up" instructions were followed. Call back to Customer Service and talked with a different Customer Service Rep. And received a different procedure. She looked in the computer records and saw what instructions were given by the previous (1st) Customer Service Rep provided and was informed the previous Customer Service Rep. Should not have told me that. Requested to talk with a supervisor and was informed all 4 Supervisors were busy with other customers and a call me back and would take 24 to 48 hours. Now I am expected to eat the $224.00 cost of the light bar. A sorry verbally or written is only an excuse. I should not be the one to eat the cost. This problem was created in and by their own in-house staff. I started being a customer in 2015. This experience has prompted me to no longer be a customer. This problem should have been resolved since it was created by their own in-house Customer Service Rep and not resolved by upper management.

I Bought Rims and tires From them on May 10th 2021, The Email they sent out to me said it would would Ship Out on May 26th 2022(Too Long) If I knew it would take that long to even Ship Out I wouldn't have bought them! Now it's June 11th 2022 Still the Rims aren't Shipped! It's BEEN A WHOLE MONTH JUST TO SHIP OUT! I asked them to just refund me because I can't wait this long! Now Apparently to refund me i have to pay a 10% fee of the overall cost of the items! The items costs $1800! Now I Gotta pay For their Negligence! The WORST COMPANY!

I ordered a product was left in the dark about the order and then I moved put in the change of address and when it got shipped it went to the old place and no way getting the package and then when I sent in the complaint they sent me a thank you email won't even make it right I would love to put a 0 star so you might want to do your shopping at a different place

I ordered an exhaust system from Carid on April 12th. The site said it would ship the next day, but my confirmation email said it wouldn't ship until early May. I waited patiently. It was finally shipped on May 5th. Almost 2 weeks later, I finally received it, or so I thought, about May 18th. A few days later I went to install and when we opened the box, we realized it was the wrong system. I called Carid and was told I would get an email telling me what information and pictures they needed to initiate a return from the manufacturer. I answered that email same day. It is now 3 weeks, 3 phone calls and a "chat"(where I was rudely disconnected. Great customer service, huh?)later, and I'm STILL waiting. Each time I get the same script about not being able to contact the manufacturer and please give them a few more days. ITS BEEN 3+ WEEKS after waiting over a month for what I ordered. I didn't pay my money to the manufacturer, I paid it to Carid. I recommend very strongly that you find the parts you need somewhere else. They don't sell anything that you can't find on many other sites.

Ordered an Auto Tecknic trunk spoiler with 3M tape included but not received, after I complained they removed the "included" word from website, spoiler only, they charged for shipping same as the product value and I had to pay UPS same again on delivery, from Canada you can't return without loosing the shipping and customs. After I contacted customer service few times, Mila was great helping with refund the UPS overcharge at delivery. Hopefully this is an isolated case as UPS was always great with our deliveries!

This company has been giving me the runaround for 7 months now to avoid covering warranty.
With thousands of complaints of thievery why hasn't the Better Business Bureau revoked their license...
It's obvious that they don't give a damn about the consumer that they are supposed to protect.
Thousands of complaints not just a few.!
The time has come for all us mechanics to stick together and shut these thieves down by boycotting them, join me' a mechanic of 45 years that doesn't have this treatment coming.
Don't be another victim join me in a boycott since BBB won't protect the American consumers LETS SHOW THEM WHO KEEPS AMERICA ROLLING.! WRENCHERS UNION.! COLORADO BRANCH.

I spent 750.00 with this fake company. It is only a "sell other's products on CARID website" outfit. Bought wheels and tires from CARID supposedly together, but actually from two separate companies. When they naturally wouldn't fit my car that I had been assured would, I got four identical return labels. I had two boxes of wheels and two pairs of two tied together. I shipped but tires went to wheel company and they tell me I should be more observant when buying stuff. Wheel company charged me 56 bucks to send tires back to me so I can "pay a fee since nothing is wrong with the tires" that fit wheels that don't fit my car. But now no one at wheel company knows where tires are. Two months jacking with this sham of a company leaves my Beetle still up on jacks.

Do not i repeat do not ever buy anything from this company. Bought a fuel sending unit for 96' vette. Even the Chinese would be embarrassed at what a piece $#*! this thing is. Missing parts, wrong parts and unit didn't even fit. The return process is a nightmare. If cardid feels like it they will send me a RA number to send back within 5-10 days. They have to get authorization from there vendor first. That's the biggest bunch of bull$#*! i ever heard. I didn't buy this from there vendor i bought from CARDID. This company is a joke.

Ordered a carbon fiber hood called before I ordered to inquire about any modifications to install was assured no modifications needed; received after a month and proceeded to install hood would not close striker was shorter than oem hood took off car put back in box and called said they needed pics told them I would not put back on car but would take pictures of strikers with tape measure then called manufacturer who said latch on car could be ajusted tried that didn't work realized also that secondary catch was hitting so modified and still can't get it to work now I'm out 1300 dollars and don't think I will be able to install also said they need more pics but quite obvious they had no intentions on returning item just want to rob you of your hard earned money

This is one of the worst cos I have ever dealt with. They lied to me telling me that they could have my item the next day, just so that they could get my credit card order. The people that work there do not know what they're doing and I am convinced that they just sold me any part to get my money.
DO NOT DO BUSINESS WITH THEM AS YOU CAN NOT TRUST WHAT THEY SAY OR SELL YOU

Ordered car mats on March 15. Back ordered on April 2, May 2, and now June 2. Called for refund. 5 day processing period and IF the manufacturer magically comes up with the product they will NOT refund money. So you have to wait for more shipping time and whatever other "delays" they can come up with.
UPDATE: Received full refund after one day (June 3) and an apology from company rep.

I ordered a part for my car well over a week ago, and paid extra to get it expedited over night. When I received the part it was not the part I ordered. I quickly called the company to let them know they sent me the wrong part. The first representative was acting like he didn't understand, was moving extra slow and when I asked for someone else or a supervisor he said that he could help me but failed to do so; and he failed to get anyone else to help me. So I called back to speak with someone else. This person was so unprofessional and rude, she was pretty much worst than the first guy. She told me that not only was it my fault I received the wrong part, but also that I would have to pay for the expedited shipment to send it back. I called a third time and spoken with someone since I felt I wasn't getting through to the first two representatives. The third representative was the most helpful. He actually went into the system to see exactly what went wrong and asked me the model of my car? I told him LS. He asked me, its not SS? I said no. He said the representative must have thought you said SS. I said ok. He told me that a certain team would have to look into the recording between myself and that representative to see if I indeed given him the correct information. I asked how long will that be and can I send the wrong part back? He told me its takes 3-5 business days and not in cannot return it until they look into it. And I won't get a refund until they look into it and not until the part is returned back to their warehouse. The company emailed me a return label two days ago (not expedited) and I returned the part two days ago and im still currently waiting on my refund. I still have to find the part I need because now this company tells me that the part I need is discontinued. They don't even have my part. I am so fired up!

Ordered 4 parts. Never said it was shipping separately. Received starter in 4 days acceptable.
Had to wait for other 3 parts. Received by ups on Saturday before memorial day. NO PACKING SLIP Alternator ( box damaged) and water pump.
NO POWER STEERING PUMP!

Called immediately. Not much help. Was told they couldn't do anything because of holiday, until Tuesday but issue a damaged claim.
This is Tuesday, call again. Said I took order to ups store and box weighed 17 pounds as the shipping label said and No way does the two items equal the weight of three items. My part was not part of the shipment!
4th call and told that the missing part was coming from North Carolina not Colorado. I asked how could theirs be as their web site said the part shipped with the same tracking number.
Customer service said they will try and contact the place( they couldn't contact them as they were put on hold and no one came back).
May be up to 3 days before I hear what is happening.
Order number *******.

DON'T TRUST THEIR WARRANTY! I bought 2 sets of these LED lights and one of the low beam bulbs quit working and I have been back and forth with them for 2 months trying to get them to get me another LED bulb and every time I email them they say it will take 3 to 5 days to get a response and I don't get any kind of response. It's best if you buy from some other vendor. They have replacement bulbs on their web site so it would be easy just to give me a set of these or offer a discount on them but I won't buy from them again and I think that's what they are waiting for is me to buy the replacement set, Fat Chance. GO ELSEWHERE