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I ordered lugnuts from this site and they arrived very quickly. However after installing all the lugnuts it looked like it cannot be tightened all the way due to a size mismatch with the rims. The rims were also ordered from their website.
According to them the manufacturer's return policy does not allow returning the lugnuts however it seems like they are willing to help with the process with the partial refund. Overall this one may be a bit of a loss for me but I would order from them again. I would still ask them to make it clear on these specific items where installation voids the return.
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Make you feel very important. Take care of the customer with no problem. Ill refer so many to...
Dear Musa,
We are extremely sorry for the situation with your product. We sincerely want to smooth the inconveniences and improve your experience.
Any product (exceptions are non-returnable ones) can be taken back for a refund for any reason if it is still within the 30 days return policy and was never installed.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, check your email for details of compensation we offer due to inconveniences caused.
I look forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.