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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Had purchased a gift for my brother & was directed by a CSR in the wrong direction to buy a product not knowing it was wrong until it arrived. Never was installed & wasn't allowed to return within the 30-day policy. Tried multiple times after that to return the item & the guys via chat were disrespectful (Stan Miller) and ended the chat without answering my questions or concerns twice almost. The chat is different from the chat transcript sent to email & (Stan Miller) knows that so he decided to type in caps in certain parts letting me know he was annoyed, and I have proof on my phone... I just want to return something I can't use and haven't touched/installed. The CarID business is okay since it has a wide variety of things now, but they really need to reevaluate their policies and returns on parts that are really expensive and the way their (CSR) customer service representative treats their customers. The last time buying from because it will happen again not to me, but to someone else sad to say and the issue will never get resolved.
I bought a set of wheels from carid with a bolt pattern of 5x120.65, they sent wheels with a5x120 bolt pattern. They won't fit and carid won't make it right.
They will take you money and send you whatever they want.
Dear Tracy,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return. In some cases pictures or additional proof of the flaw or defect may be necessary to complete the claim. More about our return policy: https://www.carid.com/help-center/product-return.html.
Please, email me at mila.pa@carid.com so I could locate your order in the system and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a set of (4) Argus Advanta HPZ-01 tires from CARiD.com a year ago. After 1 year and less than 5,000 miles, all four of the tires have little to no tread left. Same wear pattern across the entire width of the tire, same wear on all four tires. They were mounted and balanced by a reputable automotive customizing shop that specializes in high-end wheels, tires, and vehicle builds. I rotate them regularly and maintain proper tire pressure, the factory tps, tire pressure sensors, were installed when the tires were mounted and balanced.
I've reached out to CARiD.com about this issue with the tires. We've communicated back and forth for several weeks. Ultimately, they told me to contact Argus. I've found no way to contact Argus. I keep getting sent into loops. I cannot locate a way to email them, any way to file a warranty claim, nor any phone number. The number CARiD finally gave me I cannot get intouch with anyone on the number nor get a call back.
Dear Garland,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to warranty, we have to follow the Manufacturer's instructions. In some cases, pictures or additional information may be necessary to complete the claim or even some manufacturers want the customer to contact them directly.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I'd have to say, I'm pretty discouraged with this company and their vendor (Carbon Creations)! I bought a Carbon Fiber hood that was nearly $1000 for my Mini Cooper that was listed as OEM style, but the headlight rings would not attach because the guide holes were off and even missing holes, which made the hood look very awkward as each headlight spot is recessed and cutout to receive the headlight rings. The hood also wasn't pre-drilled for the stock OEM guides or the windshield water tubing. So after 3 attempts of contacting Carid and over a week later, and the hood already being on, are telling me that the only option is sending it back and waiting on another…. Once they get a return authorization from the vender. None of this even takes into consideration the carbon fiber separations in the finish, or the bubbles in the clear coat.
Dear Rob,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
Due to the material and processes used in production, products will not be a “direct bolt-on.” Duraflex products may need prepping, sanding, shaving, filling gaps, and/or other bodywork. We highly recommend that a professional “custom” shop with fiberglass body kit experience perform the installation.
From what I see, we have already issued a partial refund to your account. Please check your email inbox for the details regarding your refund & compensation.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
The part has been delivered July 7th but wait I live in Ontario Canada and it was delivered to somewhere in California
Called Carid to find out what was going on and was informed I was sent the wrong tacking number.
How long to fix this I asked?
Was told 72 hours I would be contacted, no one ever contacted so I connected with them on their live help, asked for my money to be returned and was informed it was too late for it to be returned.
I have no part, no money refunded, and unable to drive my vehicle.
What a way to end one week and start the next.
I ordered a rear passenger axle, that shipped the next day, but once it got to FedEx it was stopped at customs as not all the paperwork had been attached to the parcel.
When I contacted carid they had no idea about this.
They instructed to give them 24 to 48 hours to get me some answers.
No one contacted me so had to contact them 4 days later as I have heard nothing.
A little better than a week they supposedly sent the paperwork which I now have to call FedEx to make sure they got it.
Was supposed to be delivered July 5/2022
That's not happening any time soon
Now I am just hoping with all this they sent the right part
I will probably never use carid ever again due to this experience.
I purchased new rims and tires in May, we are now in July and I still am not able to keep the rims fastened to my vehicle. I have been working on cars for over 15 years now and am more than capable of installing rims. The lug nuts I was sent dont stay torqued, I use my snap on torque wrench set to 110 ft/lbs and tighten the lugs in a star pattern, I go drive the car and within a few miles the lug nuts come loose and the rims starts to wobble. I reattach my old rims and lugs with no issue. Customer support has told me several times they sent the wrong lugs, then they say they were right. I have been sent 3 sets now all of which are different. Earlier this week they told me they would send out another set, I call them today to find out they didnt send anything and that they are again saying the second set they sent me was correct. I notice the hub of the rim is different from the hub of my Jeep so I asked if spacers were required, they said they would look into it, then a set show up, they also dont fit around the hub of my Jeep. The lug nuts I have been sent have not once been the same as the ones in the picture I wanted to purchase, when I mentioned this I was told you cant go by the picture. So now I would like a refund but I am told I cant have one because rims and tires are non refundable even if they wont stay fastened to my car. Defective product that doesnt work as intended should not be exempt from returns. Shop elsewhere.
Dear Jason,
Thank you for sharing your experience with our store.
We are terribly sorry to know that we did not manage to meet your expectations at this time. Unfortunately, according to our return policy, products that were already used can no longer be returned. See details at: https://www.carid.com/help-center/product-return.html.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered a part on Ebay. Waited a month. Never received the part. Ebay was absolutely no help. Car ID also would not refund and was no help. Ultimately disputed the charge on my credit card. They somehow convinced my card company it was ok, and charged me again. I have been dealing with this for over 6 months now. I will never use there services again. $400.00 lesson.
We are a collision repair facility, in business for 25 years+. We regularly order parts from different vendors with no problems.
Dear Mark,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a bumper from these poeple asked befor i ordered how long and i was told 2 weeks. 5 weeks later i was told it was dammaged, talked to custmer care meny times asked to speke to manager was told 24 to 48 hr lol what a joke after 144 hr i finley got one on the phone i had to keep calling. The manager told me the would have tracking by tusday witch 8 days after it was damaged. He did tell me he would give me a 250 creidt of 250 for my trubbles. Lol never came i just wanted to know the new shipping info and i was told for 7 days it would be posted in 24 to 48 hr. On the 7 day i receved an email saying they were refunding my money and i should get it back in 3 to 5 days. What a joke this compney is
Dear Peter,
Thank you for sharing your experience with our store!
We are sorry to know we did not meet your expectations.
We do our best to package our products securely with the highest quality packaging materials. But unfortunately, sometimes things do still get damaged during the shipping process.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered an emblem and so far they've promised me 3 different dates for delivery and a month later I STILL haven't received it.! They won't let me speak with the supervisor or anything. Bad people, don't buy ANYTHING from them, go elsewhere.
Dear Smerf,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. Of course, there are instances where these items do not ship for weeks and it is completely out of our control. However, we are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They shipped me the wrong part twice and blamed it on the manufacture. I placed the order with CARiD, not the manufacture. This was the first and will be the last time we order with them. We spend a lot of money annually ordering parts online and thought we'd give them a try. Should have read reviews first. There are far to many negative reviews to leave that to chance.
As a mechanic and professional engineer who loves to play with all sorts of vehicles, I would recommend that you find another source to purchase your parts from. You might save $25 or $50 over another retailer or distributor... but the aggravation you will endure is not worth it.
Dear Mr H.,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to returns, we have to follow the Manufacturer's instructions.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased my wheel combo on May 19th I asked before I purchased will this take a long time I was told because of my wheels needing to be modified it may take longer than 2 weeks but not over 3 weeks I brought through affirm... Here it is I have to pay my bill on this and I've never seen the product... it is now July 3rd and I still do not have my purchase... tried to cancel because I didn't want it anymore they won't let you... At this point I hate that I trusted them... STAY away from this place."Keep me in your prayers." I will be up dating
Dear Urban,
Thank you for sharing your experience with our store.
We are terribly sorry to know that we did not manage to meet your expectations at this time. From what I see, the tracking information for your order has been added to the system and provided to you via email. Your product is being shipped internationally. Prior to arriving at your door, the part needs to pass the customs clearance. The tracking number will show the delivery date after the package leaves the US borders.
Please, check your email inbox for details and compensation offered for the inconveniences caused. Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
If you need to return something... good luck. I recieved a damaged rear window, over 2 weeks before they sent another one. UPS never even delivered the second one because it was damaged. I requested a refund and it has been 2 weeks and still no refund.
Dear Jay,
We are terribly sorry to know about your frustrating experience with our company.
We do our best to package our products securely with the highest quality packaging materials. But unfortunately, sometimes things do still get damaged during the shipping process.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I bought a set of cab lights and they don't work. They turned it into Recon for warranty and it has been a week and with no results other than "waiting on Recon". Carid should send me another set and turn the bad ones in for warranty so I don't have to wait. It does appear I won't get any satisfaction. Stuck with $200 worth of useless lights.
Dear Eric,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
The warranty is offered by the manufacturer only and not by CARiD.com. This is detailed in our terms and conditions: https://www.carid.com/terms-and-conditions.html
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I placed my order over a month ago and have not gotten it yet. I called and they said it was returned do to being damaged while in shipping but they never contacted me or sent a replacement. I called over a week ago and they said they will send a new one out but still haven't sent me anything. I asked for a refund and they said I have to wait for that now. These people suck, do NOT buy from them!
Dear Gary,
Thank you for sharing your experience with our store!
We are terribly sorry to know your product arrived damaged.
We do our best to package our products securely with the highest quality packaging materials. But unfortunately, sometimes things do still get damaged during the shipping process. Since the item was damaged in transit, we have to follow shipping carrier's instructions.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I made an expensive purchase on tail lights and they failed to work and let moisture in a month later. CARiD refused to take it back and we're indignant in their response, refusing to help. It took two weeks for them to respond and when they did, they said "that my 30 day window passed" and Would only exchange them. Horrible experience. Avoid this company at all costs.
Dear Josh,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. The warranty is dictated by the manufacturer of the item.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Window Rain guards came with holes for rain to come through. Customer service wanted photos. No need photo is in their ads. Looked like dimple but was hole. Never offered to replace with different product. Never going back
Dear Leah,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
The photos online are showing that the product has holes in it. Even in the description you can find this information.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return. Therefore, we always recommend our clients to test-fit the product first to make sure it fully meets their expectations. Exceptions are non-returnable products. More about our return policy: https://www.carid.com/help-center/product-return.html.
Please, check your email inbox for details and compensation offered for the inconveniences caused. Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
First time customer, ordered 3 different items, one was in the box ( 2 front struts) but no ball joints or stabilizer bars, dealt with 3 people trying to resolve, same question was the box in good condition, yes it was, you packer just did not put the parts in the box. If you had a packing list and someone checking to see what was on the order was in the box, this would not happen. Cant wait to see how hard it is to get a refund on the parts i did not get.
Dear Gerard,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered 2 tires from CARID. I immediately canceled order. I went through the procedure and submitted the cancelation. Next day I received an email saying "congratulations your order is shipped". I call customer service, rep. Was initially pleasant but he then told me that a 10% restock fee will apply. I asked him to show me where is that on the website. He acknowledged it is not there, and then proceeded with the classic "we can change terms and conditions without notice"! So I asked for a manager. On hold again. Finally I speak with the Wheels and tires customer service manager. Iexplained to her what I experienced with the rep. She kept talking over me and said "I am a manager and have the authority power to change my mind and I no longer want to waive the return fee, you will be charged for return and restocking fee". Even though neither is listed on their website.
CAR-ID knows how to retaliate if you point out the conflicting & false information the representatives say. I asked for a full refund, the all-powerful manager hung up on me.
Dear R-H,
Thank you for your feedback and for bringing the issue to our attention!
We are sorry to hear about your frustrating experience.
The cancellation request takes 24-48 business hours and unfortunately when the estimated shipping date is set on the same day, or the next one - we cannot guarantee that the cancellation request will go through right away, as it is a two-step process and the order should be canceled on manufacturer's end as well.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They say they can't provide me with a refund with no explanation. This is the response when I asked them about it before the purchase:
"Thank you for the reply.
We match total prices. Please provide your shipping zip code so that we can check it. I look forward to your reply.
Have a great day!"
Dear Kevin,
We are sorry to know that you are not fully satisfied with the price and service provided.
We offer price match and will be happy to provide you with a discount in case you find the same product on the competitive website for a cheaper price.
You can check more details regarding our price match policy here: https://www.carid.com/help-center/price-match.html
Please, contact me at mila.pa@carid.com, and I will assist you further with the price match for the same part.
I look forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com
I ordered a quarter panel that was delivered damaged. Customer service said they had two more in stock and will replace it. Well, after waiting 7 months to get it and being promised a new replacement was on its way, now I received an email that I will have to wait another two months. They sold the other two. One of which I was promised. Total bull$#*!. Read the reviews because this business has no business ethics
Dear Peter,
Thank you for sharing your experience with our store!
We are terribly sorry to know your product arrived damaged and about the issue with replacement.
We do our best to package our products securely with the highest quality packaging materials. But unfortunately, sometimes things do still get damaged during the shipping process.
Unfortunately, I was unable to locate your order in our system using your Facebook name. Please contact me directly at mila.pa@carid.com and we will do our best in order to smooth the situation and improve your experience with us.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Tyler,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return. Exceptions are non-returnable products. We recommend our clients to test-fit the product first, before fully assembling it to the vehicle. More about our return policy: https://www.carid.com/help-center/product-return.html.
Please, email me at mila.pa@carid.com so I could locate your order in the system and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.