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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
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Purchased a radio online which came defective and the wrong radio. Cost me $133 to get into Canada. They admitted the website description was wrong. They admitted the part was defective and they agreed to send new radio and compensate for the $133. Instead they reimbursed the radio money and pretty much told me I was screwed for the $133… actually said they don't have the money to send back to me. Customer service was ignorant. I warn every classic car owner to stay away from this company. I am now openly on a vendetta to spread the word about this company being the worst rip off scam out there. DO NOT BUY FROM THEM unless you are willing to loose in the end. I have a piece of junk radio and out $133. When asked to speak with supervisor I was told they would call back… I said no I will wait and sat on hold for 40 minutes to get nowhere. When I asked that supervisor to speak to someone higher up then him, he stated no one but HR was higher. What a scam company.
To be fair they do make you sign a doc saying you accept delivery of panels. I got a hood from them but I was out of town when it arrived so I had warehouse guy check and sign. When I saw it was totally disappointed, there was a crease in it, two dents. I painted and just installed it, hood does not line up well so I am going to have to know the sides down to make it look better. When i complained they said we don't check them. Sent me a $25 voucher.
Dear Martin,
We are terribly sorry to know about your frustrating experience with our company.
Due to peculiarities of the damage claim, the box and the part inside must be inspected upon delivery and signed as damaged if any harm is located. This is the only way for us to submit the damage claim with the shipping carrier and proceed with either refund or replacement for you with no questions asked. The information about freight delivery is also shown during the order processing as pop up disclaimer. If this condition is not met, we can no longer process a damage claim with the shipping carrier. Such a claim would be denied since there is no way to validate if the damage was caused in transit or during installation.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
After some period of time they did refund me the money, it wasn't a very pleasant experience to get to that point to there credit in the end they did refund me, I'm happy for that. Look for photos on my first review.
Dear Barry,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to warranty, we have to follow the Manufacturer's instructions. In some cases, pictures or additional proof of the flaw or defect may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please check your inbox for details.
I look forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased 4 tires from them. 3 of the 4 are bad as i had to pay to prove. Website says they will provide prepaid shipping to return for warranty claims and they now say tires are excluded. Im out alot of money and have tires i cant use.
Dear Jeff,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Bought some trim parts & they were cut wrong. Send them back & expected a refund & sent them back the way it was requested. I packed them with foam ends & even put bubble wrap and was told the product was damaged. These pieces are perfectly flat so there is no way they were damaged. Just a word to the wise, buy it Somewhere else. Look at the reviews, something I didn't do.
Dear John,
We are terribly sorry to know about your frustrating experience with our company.
Unfortunately, sometimes things do get damaged during the shipping process. In such cases, the side who bought the shipping label has to file a damage claim with the carrier.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
They want you to give them a code on a part that is no longer installed on the car. Pictures clearly shows the defect, yet they want a video of it leaking. I explained to them, we took it off the car in preparation to send it back, and that I cannot do that and I provided a pic of the defective area. What a waste of time!
Dear Tarek,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to warranty, we have to follow the Manufacturer's instructions. In some cases pictures or additional proof of the flaw or defect may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Do not use these guys if you think there is a chance you might not like the product. First Shipping cost is the highest I've seen and then there is returning the product. I bought a device for my 2006 Toyota Avalon that would let me use it as a hands free device to take calls while I drive. The product said it was Bluetooth but when I got it I found out it wasn't. On top of that the audio wire would not connect to my phone with my case on. So I called to return it. They had me pay shipping again to return it. If refunded I would have gotten like $10 out of the $40 I payed. Then I get the email stating they cannot refund me because the package fir the device had been opened. I will never recommend or use Carid again
Dear David,
Thank you for sharing your experience with our store!
Please, accept our sincerest apologies for the inconveniences with your order.
Due to an incorrect item being delivered we have already reported an error on the website and provided you with the return documents to send the product back for a full amount of refund.
We work hard to avoid any errors, omissions or misstatements that may appear on the CARiD website. We all know bad things happen. Still for orders where the reason for return is a result of a CARiD error, the Pre_paid shipping label will be provided & the full refund will be issued upon return
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
BE AWARE FROM THEM. They are just a broker, and don't have the part. This crooks cancel the order, increased the price, then notify you after 5 days. Here you can see the what I received from CARiD.
"Let me please sincerely apologize for the inconvenience that occurred. Regretfully, the item for the old price is not available anymore. The manufacturer provided a new price for the new supply of the product. It is available now and listed in stock but for $71.45 and ready to be shipped within 2-3 business days."
Apologize my $#*!.
Dear Bruce,
Thank you for posting your feedback. Your opinion is very important to us!
We are terribly sorry to know we did not manage to meet your expectations this time.
In effort to provide our valued clients with the most up-to-date and accurate information, CARiD is continuously implementing real-time updates to our online superstore. We work directly with the manufacturers and we do understand that due to the immediate nature of some changes - aligning the databases might take some time. Still, we are constantly working on improving our listing and fixing all inaccuracies if found.
The prices depend on the vendors we order the parts from. Originally every part number is submitted to the vendor who has the lowest price. When the first vendor runs out of parts, the system starts submitting the orders to the next vendor who has the best (next lowest) price for this part.
Please, check your email inbox to find an email from Mila, your Customer Relations Department representative, with details and additional compensation offered for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Absolutely the worst experience I've ever had. I made an order for some tires and canceled it the next day because I found then for $100 cheaper. Well they go ahead and ship these tires out and then they tell me that I have to pay for the return fee of the tires and the initial shipping costs even though I had canceled the order. So I opened up and but opened up in a dispute with PayPal, then they told me that they would not refund any money until I close down all my disputes or until PayPal told them that they had to give me back my money so after 3 months I finally got my refund I refund. These guys are a joke and they do not know the meaning of customer service.
Dear Amancio,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
0 stars is what they deserve. Purchased premium calipers, hooked up parking brake, one caliper doesn't work, cable functions as it should. Car rolls when pushed with one hand. NEVER DRIVEN. Will not accept a return unless I video the defect? I guess someone has to be crushed trying to take a picture of the car rolling while the parking brake is engaged. CarId said if I shipped the parts back they would return them and charge me shipping. My other option is to take my car to a mechanic (driving on those calipers) and have my mechanic write a letter saying they are defective, out another $100. So I'm out $300+ for a defect part and I have a trip to the mountains MATG in a week.
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually, when it comes to warranty, we have to follow the Manufacturer's instructions. In some cases, pictures or additional proof of the flaw or defect may be necessary to complete the claim.
We would like to improve your experience and resolve this issue in the most timely manner.
Please check your inbox for details.
I look forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com."
I purchased a radiator for my car. It is a 33 year old car and the dealer doesn't have the "factory part numbers" anymore. So I enter the car year, make, model and accessories and they take me to one radiator that looked exactly like the one in my car so I ordered it and paid the $22 shipping. Part comes in a previously opened box and while it's brand new and uninstalled the part is wrong and not what was in the picture. I call and am asked for the "original factory part number" and here is where their scam begins. I don't have the factory number and can not get it on a 33 year old car. So now I'm accused of ordering the wrong part. They will gladly give me my money back but will charge me for the shipping and a RESTOCKING FEE! This total was almost HALF of the price I paid up front. I have been in the automotive business for over 40 years and have never run into a supplier that would not gladly take the defective part back without a charge. To make matters worse I asked for the part to be replace and again I would have to pay the shipping and the restocking feel. CarID is truly running a scam as this radiator had been sent out before and they are making more money with this defective item and they continue selling it. Be very very careful about buying from CarID. I ordered the exact same radiator and it came and it was perfect! I certainly learned my lesson and I hope this review will help others to contemplate using a internet business that will definitely steal your money and no way to get it back.
Dear Alisa,
Thank you for sharing your experience with our store.
We are terribly sorry to know that we did not manage to meet your expectations at this time.
We diligently work with each client in order to identify the issue and resolve it in a timely and efficient fashion. Therefore, in the event of the wrong part being received pictures may be necessary to complete your request. I understand this request might be of inconvenience, however, without having this information, we cannot make sure that the correct replacement will be sent to you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Wrong transmission was shipped. I had to pay to ship it back to them also charged me $471 dollars for a restocking fee/shipping fee. Called wounce a week for six weeks before any refund was done. Was told every week somebody would call with in 3 to 5 days never happened.
Dear Mike,
Thank you for sharing your experience with our store!
We are terribly sorry to know we did not meet your expectations.
We diligently work with each client in order to identify the issue and resolve it in a timely and efficient fashion. Therefore, in the event of the wrong part received pictures may be necessary to complete your request.
Without providing additional information the return fees and initial shipping fee will be deducted from the amount of refund according to the return policy accessible via https://www.carid.com/help-center/product-return.html.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
U need to be completely satisfied and item damaged. They wanted to refund 1/2 what I paid for a damaged order that was nothing like described and would not be able to protect anything. They charged a lot but item seemed subpar- very disappointing cautions if u order from them
Dear Kim,
Thank you for your feedback.
We are terribly sorry to know your wheels arrived damaged.
We do our best to package our products securely with the highest quality packaging materials. But unfortunately, sometimes things do still get damaged during the shipping process.
In such cases, we file a damage claim with the shipping carrier for replacement or refund. There are a few important things to keep in mind: products must be in the original packaging for possible courier pickup/inspection (please do not assemble, install, or modify the product in any way).
Unfortunately, I was unable to locate your order in our system. Please contact me directly at mila.pa@carid.com and we will do our best in order to smooth the situation and improve your experience with us.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I bought a set of rims and tires from CARID four months ago. Three months in and my rims have failed. One have which has bent and cracked half way through the rim. The other just completely fell apart. A semi had swerved into my fiancé's lane and she swerved to avoid a collision. She hit a pothole going about 20-25 MPH and the rims failed. I have bought plenty of rims and tires and have hit potholes on the road, I've been off-road with aftermarket rims and tires and have never experienced this problem before. These rims are structurally weak and are cheaply made, but the price mind you weren't cheap. I have sent three different emails about getting help on this situation for over a month and no one can tell me anything. So, I call CARID and I'm met with rude service and am told nothing can be done about my rims that I paid a descent price for. Thay say it's a road hazard, but the tires did not give way. Tires I can see failing but not the rims, especially going that speed. I've had blowouts before and the rim never damages. I expected warranty to cover since I haven't had the rims a full year yet, and obviously it's a manufacturer defect. But CARID simply won't do anything. I don't even think they even contacted the manufacturer. I'd advise anyone buying wheels from CARID to look elsewhere. And to give advice to CARID, If I were you guys I wouldn't sell these rims to anyone in fear of somebody having the same issue as me but more unfortunate on the road. The rims are IMPACT RACING 607 Gloss black with machined face and red undercut.
Dear Jakob,
Thank you for sharing your experience and bringing this issue to our attention.
We would like to improve your experience and resolve this issue in the most timely manner.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Their shipping cost are outrageous and if you canceled a oder they will give you a hard time w/ refund
Dear April,
We are very sorry to know that you are not fully satisfied with our service and the shipping cost for your order.
The shipping fees are defined by the shipping carrier and cannot be affected by CARiD.
Cancellation is a two-step process and requires confirmation on the manufacturer's end in order to avoid any further complications.
We truly care about your business and want to remedy this situation for you.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
Ordered a new motorcraft alternator for 261.00. Exsact and confirmed application. They sent completely wrong unit. Wrong regulator plug and possitive terminal also both in wrong positions. I sent back within 15 min to ups return per Carid. They tried taking 30.00 for restocking and shipping fee as being my mistake? I contacted my charge card company after failed attempte through Carid and filed a complaint. Now i get an appology and they are setting up a full refund return after 8 e-mails and them telling me they wanted the 30.00. Wells Fargo is getting every dime back to me. FOR CARIDS mistake not mine!
Dear Ron,
Please, accept our apologies for the situation with your order and for the inconveniences caused.
We are gladly accepting all products in a brand new (uninstalled) condition within 30 days return period and with the original box for return. Return shipping is responsibility of client. The initial shipping cost and the return fees will be deducted from the refund. In case return is caused by Carid error, we will refund in full. Here you can check our return policy:
https://www.carid.com/help-center/product-return.html.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
I placed a order on 6-3-22 for 4500. 00. Part of the order was 4-tires it is now 7-18-22 and I have still never received 2-tires. I have called several times and was told I would have to wait until they found my other 2-tires. I returned the 2 I received and still have not been given credit. Terrible customer service I will tell everybody I know not to buy anything from CARID.
Dear Dennis,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
Despite all the efforts of our team to ship and deliver the parts to you as soon as possible, we are inapplicable to affect the shipping time frames once the part is given to the carrier. Any transit issue is something beyond our control, unfortunately. All we can do on our end is to push on shipping carrier, stand for you till the end and have the refund processed shortly.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I ordered a part from CARiD, and needed it in a hurry. I paid the overnight shipping fee, and they were only too glad to take my money. But then they came back and said it would take 6 days to process the order, and then it would ship overnight. I canceled the order. But they only canceled the overnight shipping, and I got email updates about the ground shipping. I called to remind them that I canceled the order, not just the overnight shipping. Their representative told me that I would have to pay half the shipping and a restocking fee, for an order that had not yet left their warehouse. It cost me $68 to not get a part from them.
Dear Forrest,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
An unfortunate mistake has occurred in our processing system. Please give us a chance to take care of the situation and remedy this mistake.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I had bought a hood and they sent the order to another vendor and when i received the hood it was broken so we had to get it replaced. Now it took 3 weeks to finaly get an answer from the vendor by this time i had just wanted my money back and i was told that the vendor was sendibg a new one so i was not happy but said i would rather get my money back but if it was in transit i would not refuse it. Now carid took this as no matter what send a new one. The vendor gave carid the redund and they took it upon themselves to place a new order for this product which ment i had to wait 3 more weeks to receive it. This is the second place carid failed. I will never buy another thing from them and would tell anyone i can to be very cautious on using this site.
Dear Jamie,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We do our best to package our products securely with the highest quality packaging materials. But unfortunately, sometimes things do still get damaged during the shipping process.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
They will give you a runaround for weeks when you contact them for an exchange or refund. Was asked to submit pictures which I did and was never contacted back. Called them on the phone multiple times only to be blown off saying they are working with the manufacturer. This company is a 3rd party only and doesn't keep anything in stock, everything is shipped from the items manufacturer not from CarID.
Dear Waylen,
We are extremely sorry for the situation with your product.
The manufacturer reviewed pictures you provided and confirmed that the part you received is exactly what was ordered. Still, any product (exceptions are non-returnable ones) can be taken back for a refund under any reason if it is still within the 30 days return policy and was never installed.
We would like to improve your experience and resolve this issue in the most timely manner.
Please check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jane,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best to provide each client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.