CARiDReviews 7,317

I spent over $4100 on wheels and tires from this company, after receiving them we took them to a shop to have them installed on our truck. When driving the truck on the highway it was shaking out of control. We went back to the tire shop and they did a road force test and it showed that all 4 tires were no good. I have been emailing this company since for months now trying to get a refund. Now they want me to pay another $230 to ship back BAD tires that they sold me after I paid all this money plus shipping for them already. This company is a complete rip off and practicing bad business.

Bought a LED headlight kit from their site using the the vehicle application guide from the site. Received the kit and one lamp was bad. After a week of emails ( tried calling tech support they hung up after being on hold) and forced to submit videos I was told the kit was not compatible? I ask why does one lamp work? They said my system damaged it. Y son has same car with same kit number and his has been working fine for 4 years. I was forced to stop card payment and 3 weeks later I got a new lamp that works.

Updated 9/6/22: Whatever issues I had with CARID have been resolved as they did the right thing and refunded my purchase. As such I would consider ordering from them again as they have regained my trust. Thanks!

I bought a set of Spyder headlights for my truck from CARID and was told by one of their sales reps in an email that they'd fit my truck. Well they didnt fit so I asked to return them. First they told me I ordered incorrectly (despite their own sales rep sending me a link to these headlights telling me they fit my truck) and they wouldnt process my return. After complaining and waiting another two weeks they finally sent me a return label. Two week later I was told they coudlnt process my refund because the vendor said "the lens was scratched" which is complete nonsense. My mechanic buddy and I knew immediately upon opening the box and comparing my headlights to the SPYDER lights that they wouldnt fit so right back in the box they went and I personally wrapped them in the original packaging and sealed the box so it could survive anything. They doubled down on the lights being damaged and denied my return again. I CRIED because I needed that money to get the right headlights. I have no doubt neither CARID or Spyder ever had any intention of refunding my money. Then to make matter even worse they sent me an email telling me theyre going to charge me to ship the headlights back to me! In all my years of buying things online I've never had such a horrific experience buying anything. These people are just bad businessmen who think its OK to just take your hard earned money and let YOU take your chances on being able to return the product. THINK TWICE... no think 10 TIMES before ever ordering from them.
PS. The headlights were sent back in the exact condition they were received. Regardless I'd never be in this situation if their sales rep hadn't recommended these lights for my truck! Bad customer service all around AND I'm out $526.00 no matter how they spin it.

I was in the process of ordering parts from a company car parts.com They did not have a part I needed so I went to this company After speaking with the representative he said he could match all other prices so I placed my order with them one of the items was a front bumper and headlights included $231.99 When I completed my order there was no bumper included I contacted the company Basically said they couldn't do anything Then I asked him to match the price on the headlights that they showed to me Their price $231.14 competitors price $141.91 They wouldn't do it So price matching is not a guarantee

I should have looked at reviews before ordering from this website; in hindsight, there really is no reason to order from CarID. Their prices are not competitive, they do not offer a rewards program and they charge a lot of money for shipping.

I ordered an exhaust manifold kit with exhaust manifold hardware. The description on their website was completely off, it turns out the manufacturer has never produced an exhaust manifold for my vehicle model.
They asked for photos of the product received, photos of my cars vin number, photos of the manuals, and after submitting them I never received a confirmation email saying they were received. I had to call in and start the return process over again with a CSR over the phone.

They took the two exhaust manifolds back no charge (probably because they are going after the manufacturer for a refund) but insisted I pay a $13 return fee for the hardware, and on top of that I would not receive a refund for the $25 it cost to ship them to me.

I had to argue with them, that I would have never navigated to Carid JUST for the hardware and that without the exhaust manifolds this hardware is useless. The root issue is the erroneous information displayed on CARIDs website that caused me to place the entire order.
They fought tooth and nail to avoid full responsibility, stating that the website for the hardware says it is for the correct vehicle.

I'm pretty sure CARid is a middle man, basically a webstore with no physical inventory of their own. They negotiate sales and probably take a % for profit but the items ship from the manufacturers warehouse or some other distro depot. This is why they fight your returns and force you to eat as much of the cost as possible. Do business with a traditional company, not an e-based webstore looking to make a buck of off other peoples labor.

Long story short, I don't have the correct parts, I'm out $25 and 3 hours of my life for even trying to order from Carid!

CAR ID has one of the worst customer service I've encountered. The keep repeating the same thing without finding way to resolve the issue. They love interrupting the customer. I highly recommend other distributers to shop such as turn14.com, enjuky.com, or vividracing.com. DO NOT WASTE YOUR TIME AND MONEY ON CAR ID. Now I have to spend $100+ in shipping costs to get a core deposit of $159 back.

I purchased a fan relay from this company and they sent the wrong part. They are maintaining that they sent the correct part and I'm wrong. I'm beginning to wonder if this company is a scam. They overcharge for shipping and they will refund part of your money, in my case, $17.00 out of $49.97. Unless you want to have a virtual nightmare trying to deal with this company, don't use them!
PLEASE NOTE: THE PART ON THE LEFT IS WHAT I ORDERED. THE PART ON THE RIGHT IS WHAT I RECEIVED.

I purchased a set of pads and rotors from CarID. The set did not fit and they would not accept a return as they consider the item "used"

I would highly caution doing any business with this sketchy company.

Ordered a rear bumper for a truck. Bumper arrived damaged due to poor packaging. Bumper was also missing led lights listed as included on the website. Processed an exchange that took 2 weeks to complete. Sent a second bumper after sending multiple emails and multiple phone calls. Second bumper arrived with mire damage than the first one. Processed another exchange that took 3 weeks to get competed this time. Third bumper arrived damaged and missing lights as well. Finally asked for a return and refund. Has been three weeks and no refund has been given yet.

I paid for a full set of rear brake parts, pads, rotors, calipers. I was charged a core fee for the calipers. All of the charges and fees were paid with my credit card directly to CarID. No other company. I was promised a prepaid shipping label to return my core, and get my refund. Not only are they refusing to give me this, but they are trying to pawn me off to another company to pay for shipping and return the core to them. Shipping on 2 20lb parts will cost me as much as the core fee I'm due for refund, on top of the fact that it won't be to my original form of payment... instead they want to issue me a check. Why would this company think I'd be happy to eat the shipping cost, and send it to some other random place to get a check instead of my return on my credit card. Awful awful shady company.

Ordered a fuel pump for my 65 and had it installed but it was defective and would not pump fuel. The mechanic took it out and sourced another one and installed it without any problem. Sent a request back to carid but was told I need to have a video of it not working but I am not about to pay a the mechanic to take out the one he has working and put this one back in just to take a video and redo it again as it is too expensive. If a video is a requirement of a warranty issue then it should have a note attached to the product to advise of the requirement. I have unsubscribed from their emails and will never purchase from them again because they do not back up their products unlike in their website that says easy returns. Poor customer service

I called for a part they had in stock. I made it clear I needed the part by Monday 8/22/22. Was also told I would receive tracking # by Monday # as soon as item shipped and I would receive item by Monday. I never received tracking #. I called and was sent a tracking stating item was delivering one day later than agreed. I did chat with a rep of Carid. Said item would deliver Tuesday, nothing they could do. Seems strange I specified a deliver date and was assured no issue. No one seemed to want to take responsibility for issue they caused. For the record, they offered me a $10.00 gift card to use for a future offer. Seriously? Why would I buy from this outfit again? They have a reputation they evidently deserve it..

Well they said it was the right part a new brake booster for a 69 charger but it wasn't. I double checked the site and I didn't make a mistake. But they did not once buy twice. My car was in the body shop for 10 months before I could check the fit of the brake booster. Wrong part. But before all this after they sent the first wrong part three weeks later I recieved a second wrong booster for free. That's right I sent the second one back being a nice guy and got screwed when I tried to return the first and get the right part. Don't use these guys.

They lie about delivery dates. You pay for next day delivery and they don't ship.
The people on the phone don't care.
This is my first and last time with this company

Lack of knowledge... Lack of interest of help... DONT WASTE YOUR TIME... Take forever to get a refund. And They will make you pay for his mistakes. DONT WASTE YOUR TIME AND MONEY WITH THESE SCAMMERS!

We called in to order, gave the man on the phone our vin. Ordered our hood for a 2020 jeep gladiator. Waited 2 months... received a JL hood not a JT. The customer reps had us send pics, we did. Then send vin, we did. And now i have to wait for the manufacturer to approve a return/refund. And their customer service reps are RUDE, not like a little RUDE but straight up MEAN. After the last rep said yep we will send and email with a return label, today they say i have to wait another 3 days for this approval. For 1900. 00 dollars, and sent pictures, vin. You would think that they would be a little more accomodating. I will turn it over to the fraud department on my card. They are very eager to help.

I ordered a set of lug nuts on Aug 11 estimated shipping on the 12th. Clearly don't have in stock what they say the have. If I was willing to wait I could have ordered from Summit $35 less.

Ordered a new wheel and tire package from CARiD and 3 weeks later I received heavily damaged wheel which appeared to be scratch and dent inventory. I request a cancellation of the order, but what I received instead was a replacement e-mail. I called and they say wheel orders can't be cancelled and that they have no control of when they will arrive.
Order was supposed arrive a week and a half ago and when I called today they gave the same song and dance…
Order is supposed to ship today you should receive an e-mail in the next 24-48 hrs…
Their customer support staff is rude and they could care less of your issue as a customer.

As I said…
A hostage situation

I keyed in the specifics for my vehicle and their site showed me the center console covers for that specific vehicle. I select one and ordered it. When the item came in, it was 5 inches too narrow for my truck.

When I called to return it, I was told that the part that I ordered was a universal part and there were no free returns. They wanted to charge me $ 12.95 return fee for a $ 14.00 part. Then said that it was my fault that I order the universal part. When I asked them why they showed me a universal part when I asked for items that would fit my specific vehicle, the sail it was my fault. I should not have picked a universal part.

Very dishonest company.

Avoid!

Bought a power steering part on eBay from this company for a project car. It was defective had a crack in it. I contacted them & told them about it and needed the part as soon as possible because the car had to be at a car show in a few days that said i had to wait 3days for a response on what they were going to do. I told them I could not wait if they could send me one ASAP they say no i had to wait. I took the part to have it repaired & made it to the show. 4days later still no response i had to reach out to them told them i couldn't wait & i spent $80 to get there part repaired they would not reimburse me
They offered me $10 & to go kick rocks. Never again will i buy parts from them