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CARiD Reviews Summary
The company has garnered a mixed reputation among customers, with notable strengths in product variety, competitive pricing, and efficient delivery for many orders. Customers appreciate the user-friendly website and the quality of some products, particularly in the automotive parts sector. However, significant concerns arise regarding customer service, particularly related to delays in order fulfillment, difficulties with returns, and inconsistent support experiences. Many customers express frustration over prolonged resolution times for issues, which detracts from overall satisfaction. The feedback indicates a need for improved communication and efficiency in addressing customer concerns to enhance the overall service experience.
This summary is generated by AI, based on text from customer reviews
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Ordered a power steering assist. Site said it would be delivered in 2 days. It wasn't, called to hear it will be delivered today. It wasn't. Went on live chat and they disconnected me. Calling bank to stop payment
I ordered a new Assanti wheel from them as I curbed one of mine, I received the wheel in about 4 days and took it the tire shop to mount. When i got to the shop and we opened the box the wheel was USED, it had been mounted there was still the white grease on the lip and the backside of the wheel was chipped and had touch up paint on it. We are at a week now and nothing from them. I sent the pictures to my credit card company and disputed my charge and filed a BBB complaint and they have not even responded to the BBB. DO NOT USE THIS COMPANY
DearJohn,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I placed and order, simple car seat cover and it shipped. 2 weeks later i wonder where it may be so look and track it. Its down the road at UPS on hold. Apparently they put my city and zip incorrect, Arlington instead of Memphis and ******* instead of *******. Arlington and Memphis are literally the same city jsut 5 minutes apart. I contact them through chat, 9 operators say Hi and proceed to never say another word. 10th person does speak, as rude as they can be and proceeds to tell me he needs 15.00 to make that change. Excuse me? I need to pay you for your mistake? So I contact UPS and they say due to how the sender sent it they cannot change anything. So basically I will need to contact CC company and file a theft/fraud charge for this. Worst company I have ever dealt with on the internet. Dealing with China vendors is a cake walk compared this corrupt practice. Not once did they even try to correct the issue or offer any solutions whatsoever. Just want more money for something you already paid for. I am recording all this to post video review to Youtube and anywhere else I can. Hate this place.
AVOID THEM
Dear David,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
This is my third time writing about the Company, Carid.com Auto Parts website. I ordered a set of rims and lug nuts, I was promised 2-3 day delivery and it took 3 weeks to get the rims and over a month to get the lug nuts. I was charged for pack of 40 lug nuts the price was 98.00 and when the box arrived today there was only 16 lug nuts in the box. I have filed complaint after complaint with the customer service and nothing ever happens.
It has been a nightmare.
Dear George,
Thank you for bringing this issue to our attention.
The lug nuts have already been shipped out.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I paid for, and have been waiting for tail lights for 2 months now. I called and they will send them to me if i pay again. And will not give me my money back. Just aweful. I want my money back.
Dear Shane,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
According to the information on file, we tried to obtain an updated shipping address from you but never heard back so the package was returned to the sender.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Very bad experience I shop tires and rims $3000
Tires came bad i've been trying to return them for three months they don't want to do it
"Dear Nure,
Thank you for sharing your experience and bringing this issue to our attention.
We are really sorry for making the return process complicated for you. Usually when it comes to warranty, we have to follow the Manufacturer's instructions.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com."
Not had a very good experience. Canceled order. Original order catback exhaust from magniflow ship date original Aug 30 no part new ship date August 9 no part sad. New ship date August 19 maybe? New ship date August 29 I know iam repeating my self. Here's the kicker before canceling my order looked at website to recheck. 12 in stocks order whith in 6 hr Sept 21 8am can get part by Sept 23. Customers service is polite but not helpful.
Dear Thad,
We are extremely sorry to know about the negative experience you had and would like to fix this issue as soon as possible.
Unfortunately, the information regarding the stock is not shown in real-time, therefore, the information is collected with a slight delay. Of course, there are instances where these items do not ship for weeks and it is completely out of our control. However, we are constantly working on improving our systems to prevent issues like such from happening in the future.
We would appreciate an opportunity to look deeper into the issue and facilitate the resolution process for you. CARiD team is doing its best in order to provide each and every client with top-notch customer service during these challenging times for our country and the whole world.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I placed an order with them on the phone - not even on the site and confirmed everything was in stock and would show up. Only 2 of the 6 items showed up with no explanation as to what happened. Had to call to find out the parts would be available in a few weeks possibly... what's the point of ordering? This site lies about it's inventory.
Dear Eugene,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
I was going to order some automotive parts from CARiD but it seems they just order the parts from another supplier and play middle man, (if you get wrong or damaged parts) they then push you off to the supplier THEY purchased YOUR parts from after they get there cut of your money, and shipping lets not go to FedEx smart post shipments, they keep saying "your label is damaged and will be help up for the next 3-7 days in Ellenwood, Ga.") how long does it take to get a label made? 2 minutes tops. But back to CARiD wake up AMERICA, look at (1 Corporate Drive Windsor, NJ) why, if that is where the call center is?, is the picture blurred for the call centers location, because it's just an address the real call center is probably in the middle of North Africa, that is where a lot of the scam calling is done from, remember when you went to the auto parts store and bought what you needed or at least ordered it from, go back to doing just that and you will be more satisfied
Dear David,
We are sorry to know about the situation with your order, and for the frustrating experience you had.
We are a reseller company and we work directly with the manufacturers of the products advertised on our website. Usually, when it comes to warranty/fitment issues, we have to follow the Manufacturer's instructions. In some cases, pictures or additional proof of the flaw or defect may be necessary to complete the claim.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Purchased a tire package. I'm saying they sold me 2 Used tires they said they are just dusty! Balancing was supposed to be included but the weights were just thrown in the package. Screws to attach the chrome inserts and cap are missing and the lug wrench I purchased wasn't there.
You can tell by the pics all the nipples on 2 of the tires are missing and the weights. But apparently they are just dusty.
Dear Russell,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Nightmare scenario! Spent $900 on auto glass. When I received it, it was completely crushed. They refused to even consider responsiblity, because of procedural mistakes, on my part. The packaging was a joke. 2 windshields shipped together, with a 10" x 10" piece of foam between them. Use these criminals at your own risk!
Dear Jon,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
Due to peculiarities of the damage claim, the box and the part inside must be inspected upon delivery and signed as damaged if any harm is located. This is the only way for us to submit the damage claim with the shipping carrier and proceed with either refund or replacement for you with no questions asked. The information about freight delivery is also shown during the order processing as pop up disclaimer. If this condition is not met, we can no longer process a damage claim with the shipping carrier. Such a claim would be denied since there is no way to validate if the damage was caused in transit or during installation.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I purchased an item on line, on a Friday night, never seeing the shipping rate until I was at the pay part of the deal. Just when I hit the buy it button i see the freight rate. The item was $141, the shipping was $164! It's not an excessive package, not heavy either. So immediately I try and cancel the order. It won't take my request. First thing Saturday morning I call in, the rep is very pleasant, puts in my cancel request. 4 days I see it still says pending. I get an online chat going, as I'm on with the rep, I get notified that a package has arrived at home. I explain that I tried to cancel a soon as I place the order, they say there's nothing they can do, it's already shipped. They say I can return it for a full refund including my shipping. I say I wanted the part I just felt there shipping was really out of line. So I ask if maybe they cut me a break on shipping and I'll keep the item. They say no, they would rather, themselves, pay for freight both ways and lose the sale then help me out with the shipping. Wow, ok, so I'm thinking, fine I'll send it back, but now I'm reading all these bad reviews and thinking maybe I should just cut my losses and take this a a lesson learned. I realize this is my fault, I really need to get all the info before I hit the purchase button. But this feels a little deceitful on their end, so much for the cancellation policy.
Dear Gary,
Thank you for sharing your experience with our store!
I understand your frustration but the shipping cost varies on the destination as well as the taxes. After adding the parts to the cart you put the shipping address. When the address is filled in, it shows the subtotals for the item, shipping, tax separately and the grand total. If the total does not work for you, the order is not processed, no fee is hidden, just close the page or get back to the cart. Only if the grand total works you can proceed with the order and be redirected to the page where the payment information is required.
As for the cancellation process, when the estimated shipping date is set on the same day, or the next one - we cannot guarantee that the cancellation request will go through right away, as it is a two-step process and the order should be canceled on manufacturer's end as well.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com
Waited longer for my order of rims and tiresthen was lied to by at least three different car id employees finally got my rims and they are slightly damaged on 2 rims all they offered me is 80 dollars back on almost 3 thousand i spent on rims and tired the guy jon jesus is full of crap dont waste your money with them go elsewhere
Dear Matthew,
Thank you for your feedback.
We are terribly sorry to know your wheels arrived damaged.
We do our best to package our products securely with the highest quality packaging materials. But unfortunately, sometimes things do still get damaged during the shipping process.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
Do yourself a favor and find the part somewhere else. This company is a disaster, they calmly and continually tell you that they have it worked out and they are very sorry, 6 weeks later and 8 phone calls, still no satisfaction, no part, no refund!
Dear Dave,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
This place does nothing but lie to make a sale. I was shopping for rims and I was guaranteed 2-3 day drop shipment. I WAS GUARANTEED the rims in 2-3 days. It has been two weeks and I am being told the rims will not ship until the 19th. I would not have purchased the rims through them if I had not been lied to by the operator, We needed them ASAP. The money was taken out of my bank and I do not have the product for at least 3 weeks after ordering, if then... POOR POOR Business Practices and when I filed a complaint I was told, that is just the way it is. DO NOT MAKE PROMISES YOU CAN NOT KEEP, be honest to you customers.
Dear George,
Thank you for posting your feedback.
We are extremely sorry for the situation with your product.
The manufacturer is currently running behind the production time frames, therefore, your part has not been shipped out yet.
Please give us an opportunity to improve your experience with our company and check your email for details and additional compensation offered.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com
Sold me a defective tire. Tire has marks where it was defective and my tire installer said that they knew it was bad and sold it to me anyway.
Will not refund as by the time I finally got around to it the 30 days had passed. I never even put it on my car and they won't let me even pay to ship it back to inspect that it still has the original nubs on the tire. What do you expect from a company out of New Jersey.
Dear Shea,
Thank you for sharing your feedback with us!
We are extremely sorry to know about the inconveniences with your product.
We are gladly accepting all products in brand new (uninstalled) condition within 30 days return period and with the original box for return. Therefore, we always recommend our clients to test-fit the product first, before fully assembling it to the vehicle. Exceptions are non-returnable products. More about our return policy: https://www.carid.com/help-center/product-return.html.
Please, email me at mila.pa@carid.com so I could locate your order in the system and check if any exceptions are possible.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
1st when u request for a retur label u have to wait 3-5 business days. Then u have to pay a restocking fee. Last but not lease u have to wait 3-5 business days for your money. Nearly 2 week process to get your money back. Smh
Dear Karim,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to improve your experience and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
I initially made a purchase on Aug. 28th. Received a delay notification on Aug 31st saying that the shipment was delayed and a new estimated ship date was Sept 2nd. On Sept 3rd I sent a status request and contacted them in the afternoon on Sept. 6th since I hadn't heard back from them concerning my shipping info. Considering they didn't have an update for me, I submitted a cancellation request. To which they said it takes 3-5 days to process which is ridiculous since all that is required is an email or a phone call, but with no tracking info I figured this wouldn't be a problem. Come Thursday morning Sept 8th I find I have received 2 emails in the middle of the night; the first at 2am with tracking info and the second from customer support at 3:08am saying that my cancellation couldn't be processed before the manufacturer shipped the item.
Come to find out from the tracking info the item shipped on Aug 30th (label was created) and was picked up by FedEx on Sept 2nd. So it had already been shipped on the day they projected which means they had shipping info and just decide not to provide it. I doubt a reputable company like Megan Racing would fail to supply them with tracking info for the customer. So they knew all along and just didn't deliver my tracking info until after the product, that I no longer wanted, had already been delivered. See photos below.
I will never order anything from them again. I wish I could prevent anyone else from ordering from here again to prevent them from frustration and wasting their time and money.
Dear Justin,
Thank you for your feedback and for bringing the issue to our attention!
We are sorry to hear about your frustrating experience.
Indeed, It looks like the cancellation request did not go through before the order has been shipped out. That is why we advise that a cancellation request takes 24-48 business hours and when the estimated shipping date is set on the same day, or the next one - we cannot guarantee that the cancellation request will go through right away, as it is a two-step process and the order should be canceled on manufacturer's end as well.
We do have automatic notifications for all changes made to the order but some of them might be triggered by email systems as spam and either did not go through at all or go to spam folders.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.
DO not trust their website for fit, double check it on your own.
I bought a custom grill for my dodge rebel and n their site it said it would work for my truck. It just assumed that all Dodge 1500 were exactly the same but they are not. I paid 1600 for this grill to find out it is not even a close fit. Unfortunately i waited about two months before I could install this (we have 11 cars so I had to finish the other project) so when I realized this, it was to late for them to do anything I tried to fabricate it onto the rebel grill but it will not work. I did call them and explained the problem and even though their website said it was a fit, all they can say is I waited to long and there is nothing I can do. I now have to pay another $400 to get a replacement OEM grill since I follow their directions and cut mine up. Lesson learned.
Dear Michael,
Thank you for sharing your experience with our store!
The 30 days return policy was designed to give a consumer enough time to test-fit the product, make sure it meets their expectations and to report defects/ flaws if located. Unfortunately, after 2 months from the moment of purchase, it becomes complicated to return the product.
Still, we can check with the manufacturer on the fitment issue to see if there are possibilities to approve the return. Before we can proceed with return, we would need to clarify some important information with you.
Please, check your email inbox for details.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
Ordered a part on Wednesday, the 31st. Salesman assured me part would be there that Friday. I questioned it twice because I had to have truck fixed by Monday. Friday, no part. They said they are just the middleman, no control over shipping, I won't get part til the 10th of Sept, and you can't cancel order. Should of got from Amazon, Carid is basically a scam.
Dear Terry,
Thank you for bringing this issue to our attention.
We are sorry to know about your unsatisfactory experience with our store.
Please, check your email inbox for details and compensation offered for the inconveniences caused.
Looking forward to your answer!
Sincerely,
Consumer Relations Department at CARiD.com.
From the business
CARiD.com is an e-commerce retailer of auto parts and accessories, specializing in both OEM and aftermarket products.
Founded in 2003 in New York City, CARiD.com serves over 50,000 automotive products for most existing cars, trucks, and SUVs. Among its best-sellers are body kits, lambo doors, dash kits, custom grilles, spoilers, lights and logo mats.
At CARiD, we showcase the finest car accessories that do the trick. We offer aftermarket car parts, designed for specific models, resulting in a precise match and a perfect interaction with factory parts and mechanisms. Whether it's technical upgrade, protection, or exotic fashion, our line of accessories has you covered. The most respected brand names along with the best value are why this is your premier destination for all Car Accessories and Performance Parts that add character and class.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Michael,
Please accept our apologies for the situation with your order, and for the frustrating experience you had.
We would appreciate an opportunity to look deeper into this issue and show you that this is not the way we usually work.
Please, email me directly at mila.pa@carid.com with your order details and I will assist you further as well as offer compensation for the inconveniences caused.
Looking forward to your response!
Sincerely,
Consumer Relations Department at CARiD.com.