CarCovers has a rating of 3 stars from 21,024 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarCovers most frequently mention customer service, lifetime warranty and credit card. CarCovers ranks 1st among Auto Accessories sites.
Don't be fooled by their so called "Life Time Warranty" I purchased what is supposed to be their best product with a life time warranty, in the mild weather of southern California it only lasted less than 3 years and it's now completely deteriorated with wholes all over. I contacted customer support and was told I had to pay a prorated cost based on a life time of 10 years, so the warranty is actually 10 years, not a life time. Of course I also had to pay shipping cost for the new cover. BTW their products are MADE IN CHINA, that explains the low quality materials used on their covers.
Will never buy from them again, nor do I recommend anyone to buy from them.
Stay away!
I purchase cover for my 1985 Mercedes Benz SEC500 top model pay extra $ to by fully protected for winter and summer cover arrival my car was in the painting shop so I put my cover after 20 days, cover is to big wind blow over my car cover my sone in the middle off the night go fixing contacts CS no answer no replacement nothing zero support I sent pictures video for providing email and nothing cover don't look like showing in web for this money they charge one big BS I hope someone contact me after this review also I sent pics of the bag # and no answer good look to purchase from them is so many different companies offering better for better price
Buyer beware not a lifetime warranty. Cover torn only after a few months. Do not buy from this company. Only will replace cover and they make you pay 95 to have the new cover ship to you.
I had reservations about this purchase due to my age and physical limitations plus dealing with an online retailer for this product. Have been pleasantly surprised. This product is everything it was stated to be and more. This company excels in all areas! Cannot say enough about you and will recommend you to anyone needing your products.
The cover as well designed, and proved easy to install at night, having never done it before
Did not get a chance to use this cover for a couple of weeks due to inclement weather.
Then, the next sunny day I cleaned & spray waxed the vehicle later in the day, and put the CarCover on it.
There was an impending snowstorm on its way. After the CarCover was on, I strapped & locked it.
I then sprayed some of the spray wax on the cover to aid in removal of the snow.
4+ inches of wet snow that was misted with freezing rain were on the vehicle the next day.
All the snow was easily removed by just pushing off the snow in large sections.
I still have my old Kimberly-Clark fabric cover that is still great, but does not do as well as CarCover's.
Snow and Ice stick to that fabric, so now that cover has become an inside cover.
Also, it is very true that covers specifically made for mirrows & antenna are the weak stress points for any cover that will be subject to the UV & infrared of the sun, plus rain, wind, & dirt.
CarCovers reflective & smooth fabric with less stress points, is the way to go when one needs outside protection from the elements. And make sure you get the tie downs for those windy days.
So... so far. So good!
Car is garaged but needed a cover that is easy to put on and take off. Keeps the car clean from cat paw prints and claw scratches.
CarCovers.com who orders their covers from Cover Craft claimed that the cover I ordered for my new truck would be water resistant. On the first rain, water constantly dripped through the seams and gathered in puddles all over my truck. In my opinion they've grossly misrepresented their product and would not honor their so called warranty to replace, or repair their subpar product. Buyer beware.
Their "scratch free lining" scratched and swirled my paint so badly. The fitment is also garbage as well. Company is unwilling to stand behind the product and their customer service is terrible. Avoid at all costs.
Car cover fits my husbands 57 Chevy perfectly and I am getting ready to order one for his golf cart!
Beware! They shipped a 7lb box with my ATV cover via FedEx Ground. FedEx Ground needed somebody present at the address for signature AND they requsted that I make a delivery appointment date/time. Insanity... For a 7lb cardboard box with an ATV cover in it? Super inconvenient. Super annoying. Had I known this, I would have never even ordered from Carcovers.com!
Best experience. You guys are really into customer service. I was shipped the wrong cover; but once I contacted CarCovers, the issue was immediately taken care of. I was able to return the wrong item with no shipping cost to me. Almost immediately, the correct cover was sent. I highly recommend CarCovers.
Awesome experience, easy to order cover fit perfect
My truck cover deteriorated and tore in less than a year and yes, they will replace it but...for a charge and shipping fees! So much for warranty. It will probably just happen again in less than a year and I'll have to keep paying fees yearly. What a joke!
Very happy with this product. Top notch in every way. Would recommend this to anyone looking to protect their ride.
If any type of wind picks up it will blow the cover off even with the straps and locks. On of the locks ripped off and the locking strap dug into the kick panel paint of a perfect car not pleased at all
Straps broke after 5 uses and within less than 1 year. Purchased in march 2022. Poor and cheap design along with poor customer service. Hail Protector only offered a pro rata discount on new one. Why would I pay again to purchase a defective product and design? Purchased on Amazon.
If consider returning cover be aware of the charges to you.A restore and shipping fees apply. Now $32.80. Asked why, "It is in the small print. Inflation increases will apply in the future.
We purchased the best RV cover available from Car cover.com and we are very disappointed with the quality of the cover. Within four (4) weeks of installing the cover on our brand new RV, we found holes in the cover at two points where the rain spouts attach. We were very cautious and particular when we installed the cover and we followed the directions precisely as instructed. I contacted Carcover.com for a refund but they said I was past the 30 day return policy. We received the cover on November 3,2022 and installed it on December 10th, when we finally received our RV from the dealer. Anyway, we were told a refund was not an option but they would provide a replacement if we pay $95 for shipping. I didn't feel we should pay for the shipping for a cover that literally lasted 4 weeks before failing but their warranty department advised us that it was our only option. If the cover was a quality product and the damage was caused by us, I would have have no problem paying for shipping. But, the cover is of poor quality and therefore probably not worth the $95 shipping cost. Buyers beware!
I was on a tight schedule before leaving for the holidays. CarCovers came through as described. The premium cover is of a better quality than expected. I hope there is longevity to it in the sun as I will eventually find out. Thanks!
Answer: It seems to be. The problem is that they do not know how to sell the product and they do NOT have a liberal return policy.
Answer: ZERO customer service! Rude and absolutely no help.
Answer: Their products are made in CHINA, and you know exactly what that means when it comes to quality,(or lack of), stay away!
Answer: I had the same problem and their Costumer service claimed their fit guarantee is not valid because of a "modification" note box at the very bottom of the checkout process. They did provide an exchange (at my cost) but the larger cover still does not fit correctly. I would not recommend them for motorcycle covers.
Answer: Sorry: www.CarCovers.com provided me with zero/no free gifts. All they wanted were additional NONSENSE fees.
Answer: Yeah looks like fleece but started to breakdown into dust on my car after only 6 months and bought their "best" cover.