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CarCoversReviews 21,024

3.0

From the business


carcovers.com
Pittsburg,, CA
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CarCovers Reviews Summary

CarCovers has a rating of 3 stars from 21,024 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with CarCovers most frequently mention customer service, lifetime warranty and credit card. CarCovers ranks 1st among Auto Accessories sites.

service
131
value
124
shipping
129
returns
93
quality
120
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89,876 reviews
California
1 review
0 helpful votes
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Looks great
June 20, 2022

So far I love this cover, I really haven't had it long enough to review the wear and tear. It does look and feel like it's going to be great.

Date of experience: June 20, 2022
Ohio
1 review
0 helpful votes
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Great cover
June 20, 2022

Was worried if the cover would fit and it fits like a glove. Would recommend it to all our friends.

Date of experience: June 19, 2022
Florida
1 review
0 helpful votes
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This car cover fits like a glove. I have used the locking cable once when it was windy, just so it wouldn't blow off. I couldn't be happier!

Date of experience: June 19, 2022
Virginia
1 review
0 helpful votes
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This cover is of high quality materials, has been super in keeping my RAVA4 clean & sharp. Also had ordered the wind clamps for cover used for week and one broke all I did was call company they in turn mailed out replacement same day! This cover is also perfectly cut to fit my RAVA4 and secure cable with lock was a good finish.

Date of experience: June 14, 2022
New York
1 review
0 helpful votes
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CarCovers.com sold me their top of the line Platinum car cover. But when they failed to meet the delivery date I requested: They repeatedly LIED about when my car cover would arrive which was important to me because I needed IT by a certain date for travel. When I realized that the car cover wouldn't arrive at MY CLEARLY specified date, I was immediately informed that I would be PENALIZED with RESTOCKING & CANCELLATION FEES. I THEN spoke to a (incredibly rude) CarCovers.com supervisor who really didn't want to hear why I wanted to cancel my order. All she wanted to talk about was the extra charges they would bill me for. Long story short: I WILL NEVER DO BUSINESS WITH CARCOVERS.COM AGAIN & NEITHER SHOULD YOU!

Date of experience: June 13, 2022
Nebraska
1 review
0 helpful votes
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Great car covers!
June 1, 2022

So far this is the best car cover I've had. The previous cover wasn't waterproof and it froze to the car in freezing weather.

Date of experience: May 30, 2022
Pennsylvania
1 review
5 helpful votes
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Don't Buy It
May 27, 2022

Purchased the top of the line rv cover for a travel trailer in October 2021. Cover fit as described but ripped in several places. It tore at the bottom, the places where it had straps had large tears. Didn't even last one winter. They did agree to replace, however, wanted $95 shipping. The item cost me $425--- and i need to pay $95 for a replacement after only a few months! No way, why would i want another one. Live and learn. - Even so, they should replace it for free.

Date of experience: May 27, 2022
Ohio
1 review
0 helpful votes
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No notification that order for a 2nd car cover is on backorder…and credit card charged for unfulfilled order!

Date of experience: May 8, 2022
Ohio
1 review
0 helpful votes
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No lifetime guarantee
April 28, 2022

Mine ripped in 8 months. They are replacing it at my cost of $95.00 shipping. And the replacement has no warranty. So after this one ripps in under a year i will be looking at their competitors. For the money they charge it should come with a better warranty.

Date of experience: April 28, 2022
California
2 reviews
2 helpful votes
Follow mike r.
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I bought a outside car cover from this company in 2021 that lasted around 6-8 months before it started tearing and shredding. The company did offer to replace the cover but needed a cover for a different vehicle do to selling the original vehicle. They agreed to this for a 30 dollar fee. I received the cover but the vehicle that I purchased had a major mechanical flaw and I had to sell this vehicle and buy another. I then contacted this company that I did not use the cover and it is still in the vacuum sealed bag and could I send this one back and swap for my currently purchased vehicle. They agreed but I would have ship it back at my own expense. I did this and received the cover which did not fit my vehicle. I informed them of this and they requested that I send them pictures so sent them pictures. They said they would send the would send another cover, the following day I was then informed that they will not replace my cover that they were informed by the replacement department that " this is the best fitting cover we have". So at the end of the day if you want to purchase a cover that only lasts around 6 months and its boasted to last 10 years (ya right), guaranteed cover fit (ya right) and return within 30 days (ALL Lies!) BUYER BEWARE!

Date of experience: April 25, 2022
New Jersey
1 review
0 helpful votes
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Buyer Beware
April 21, 2022

Buyer Beware! Carcovers does not stand behind their products. I purchased 3 PWC covers from carcovers.com I specified my exact models I have 2 different models and they sent me 3 of the same covers. They all fit over the PWCs but they do not fit the shape well. The first time trailering them the covers flapped all around. They came loose, the zippers opened up, and one developed a rip. When I returned from my trip and reported this to carcovers it was 34 days from the time I placed my order (not delivery) and they said I was past the 30 day warranty and they would not refund me. Their products are not as advertised and poor quality.

Delivered On
Thursday, March 17 at 5:01 P.M. at Residential

Submitted the Return Request on April 18th

Also, please note that per our return policy, unfortunately, we can only accept return of any purchase for a refund within twenty-one (30) days of delivery of your purchase.
Following the 30 day period, we cannot process any returns for any reason. Our system won't allow any return after 30 days, we cannot create any authorization even one exceeding day. After this period, covers will be under warranty. For your full reference, please review here our Return Policy: https://www.carcovers.com/return-policy
We are sorry to hear you're unhappy with the fit. At this time, this would be the best fitting semi-custom cover we offer for this particular year, make and model.

We understand that you are not satisfied with the fit, as our courtesy, we would like to offer you a 10% discount refund to your covers. For the cover with a rip, I have forwarded the information to our Warranty Department. I am still waiting for a feedback.

Date of experience: April 21, 2022
Michigan
1 review
0 helpful votes
Follow Dalton T.
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I purchased an rv cover for my camper last fall and it tore apart within a month. It does not fit snug on the camper even though I ordered the size for my camper. Any amount of wind picks the cover up and whips it around. I was required to pay $65 shipping to have a new one sent to me, which I found to be hysterical since their item didn't even last 30 days. I ended up ordering some straps off amazon to place around the new cover to help secure it better since the cover does not fit snug. I was able to get this one to last through the winter, but while inspecting it today, I found multiple tears. What a worthless product. Definitely not quality and will never order another item from this company. I completely wasted money with this company. I would like my money back for this product or a FREE replacement, as I am not paying another dime to this company for a crap product.

Date of experience: April 14, 2022
Virginia
2 reviews
0 helpful votes
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I bought a car cover that arrived with stitching undone. When I called to tell them, they wanted to charge another $184.00 to send another! Oh… they were also out of the one I needed… of course!

Date of experience: April 7, 2022
Colorado
1 review
0 helpful votes
Follow Mindy H.
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$600 for a piece of crap. Within 3 months it started to tear on the roof and then the sides and within a week completely torn down the whole side and now laying on the ground. Refused me a refund and will replace even though I don't want another one for$100 in shipping! Now I have a $700 piece of crap cover! Horrible product!

Date of experience: March 27, 2022
Florida
1 review
0 helpful votes
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This was totally sewn wrong and have been waiting for a response to get an exchange. Haven't heard anything in 5 more days this has been going on for 2 weeks. Even asked questions in reference to dimensions and never got a reply. Tried sending photos that wouldn't go through. Pretty much ready to just ask for my money back

Date of experience: March 17, 2022
Michigan
1 review
0 helpful votes
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Poor customer service
March 16, 2022

Item on backorder for several months, requested a full refund. Waited on hold several times for over 30 minutes. Emailed with a reply stating 3-5 days refund would be issued... several days several attempts to speak with customer support and no luck. Would not recommend instead try California car covers, fast shipping great service and great customer support

Date of experience: March 16, 2022
New York
1 review
0 helpful votes
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The cover worked ok for two years, doesnt fit 100% and since it doesnt have ears, its hard to put the cover on a suv car, it keeps Sliding down,, but thats not a big issue the cover tore in two years i called them for a lifetime warranty they gave us, and boom they aasked for pictures and then asked me to pay $50 for the new cover? Really. Is that how you deal? I pay 1/3 of the cost of the cover and you send me a same cover that tears in two years? Try to buy original covers, they cover the car well and stay on..

Date of experience: March 2, 2022
New York
1 review
0 helpful votes
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Great cover
February 2, 2022

Omg am literally happy with my buy it took one day to come the cover looks great thnx u car cover am definitely giving y'all 100 percent

Date of experience: February 2, 2022
Pennsylvania
1 review
0 helpful votes
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Nice truck cover
February 1, 2022

Nice fabric. Seems more durable than previous cover. One down side is the bungee/clip combination used to keep the cover in place. Previous versions had straps sawn into the cover which worked great. New version has weak cover clips that pull off in high wind. That's the only reason for the missing 5 stars.

Date of experience: February 1, 2022
Virginia
1 review
0 helpful votes
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Awesome "garage"
January 28, 2022

Moved back to MAssachusetts in 2010, bought my Car Cover and my Nissan Pathfinder has never been in the snow. Great purchase and when I lost a grommet they replaced it with two. Best service and cover ever. You will not be disappointed.

Date of experience: January 28, 2022