Bulk Apothecary

I have started making soap to sell in memory of my brother- the money raised goes to pat adoption fees for shelter animals-- That said- it was important to keep costs down so more money can go to the cause.
Not only are the prices at Bulk Apothecary competitive- their shipping costs are much more competitive than a lot of their competitors.
They get your order out quickly and it arrives as advertised.
Thank you Bulk Apothecary for your part in making my mission to honor my brother a little easier!
-Jane

Tried to place an order for 208 oz of Eucalyptus essential oil they gave me the volume discount on 160 oz but charged me full price on 48 oz because they don't have the option add them together? Seriously? After I placed the order and questioned this, they literally said sorry and btw you were also entitled to a 15% discount which we are NOT going to give you. Because you missed entering the secret code

I've been a loyal customer since last year when I stumbled upon them on Google they have great prices but be warned it comes with a price! Garbage products. Their body butter is grainy hard to work with, I bought foaming bath whip they sent me cosmetic base instead I had to find another website and I am please the only thing I like is their fragrance oils that's it and I'm planning to go elsewhere because their coconut fragrance oil literally has no scent I'm fitting to throw them out today! Being cheap isn't always good.

I have such aweful experiences with Bulk Apothecary, I will never order from them again, they are the absolute worst to try and get an educated answer about there merchandise, my orders have come with bags broken open and spilled out, and they don't have good quality items. September the warehouse manager is rude and not helpful. No Stars!

I ordered white beeswax. Spent over $65 on shipping and customs on a $55 product. When it arrived it had the most foul smell ever! I immediately reached out to the company only to be told that I will have to pay to ship back ($65) for a partial refund! Doesn't make sense. Then I email them again they ask for the lot # so they can look into it, get a partial refund without sending back and guess what? They say its fine. I have to throw out the product that in the end cost me over $100. What a waste...

At first I ordered the smallest bottles of sandalwood vanilla (formerly bath & bodywork devotee). I bought 6 and was very pleased. My recent order was escalated to larger sized bottles... NOT very pleased! It's almost as If to increase the amount, water was added. The oil's scent was 50% less strong than the smaller bottles. Ot happy with this order.

I received my order of about $500 worth and received wrong items. When you call the answering machine comes on saying they are closed. Yet they are supposed to be open from 8-430. I called at 230, so then I send an email. No response…I should know better because I have had a bad experience before sending products that weren't as described or again sent wrong products. I spent much more on the item then what they sent me. If they don't respond I will go same route as before to reporting them. I find it's a bad reflection on management and therefore the employees are the same way. This company needs to be revamped and get better customer service. It's a nightmare to deal with them.

Oils leaked during shipping on my very first order. The oils leaked so bad, the box was saturated snd my post office called me to ask me to immediately come and pick up the shipment. When I reported this to Customer Service, they would only replace missing ounces, nothing to compensate for the inconvenience. They did ship a replacement of the missing ounces. Those leaked as well. Not going to order from them again. First and last order.

BULK Apothecary - Bad customer service. They gave me credit minus the shipping cost. You will need to eat the loss. I recommend not to buy or have dealings with these people. They sold me dough bowls for candles that had holes in the bottom of bowls. They credit my loss i paid for the bowls only, but will not give back shipping cost. Read in small print before buying from these people. I will be sure and share this with all other groups that I'm in contact with. Very bad customer satifaction. I will personaly never give them my business again. Many other business out there like - Camden Grey or Bramble Berry. These two are much better choices.

I just made a purchase with them. They sent the wrong item so I contacted them. They want me to send the item back which is not a problem but I don not have a return label. Then they told me when I made my order they were out of stock. Why couldn't they let me know that when I made my purchase? Then they suggested that I purchase their smaller size. Why would I do that knowing how expensive their shipping is? And to top it off even though it was THEIR mistake I can't get my refund until they receive their item. I generally like purchasing from them but I don't know if I will again. I have a body butter business and it's affecting it. This is so how you do NOT do business.

I ordered 3/10 and both gallons arrived today 3/31. In a time of crisis like this, I applaud all the work this company has done to fulfill orders. Especially at times like this - how everyone expects 2 day shipping etc is beyond me. I waited and it has been received. All of my stores have been out for cover a month and are still out - so thank you for still having access when no one else can provide!

Customer service isn't great. I've had damaged items show up and I wanted a refund. Never heard a response or or got even a partial refund (4 out of 5 bottles had spilled and were empty). When I look to place other orders, usually half my items are out of stock. Most recently, shipping out has gone way longer than what they said. I understand they have more work load, but don't offer products then if you cannot get them out when you say. I was told it would be 10 days until my order could be filled. Then it jumped to 12. Now it's been 14 and it still has not shipped. I would have ordered elsewhere if I'd have been given a more honest estimate. They won't refund me though, so now I'm stuck waiting who knows how long.

Beware. Unscrupulous owners. Will lie cheat and steal from you. Used a mass coupon code to boost Google reviews. Routinely sells rancid and contaminated product. Knowingly sells products it doesn't physically have in stock.

I fully agree with the service complaints about this company. Voice messages/emails are replied to days later sometimes quite rudely. Their prices are good and the product, good but OMG what terrible service. The unbelievable level of staff turnover doesn't help. I've been dealing with them for four years. I do bulk orders that last months at a time so my contact is infrequent but consistently I hear either "who?" or so and so "doesn't work here any more". With my most recent interaction, once this order is filled I'll seek an alternate supplier.

As a post script I will add that when I can get through to a manager, things improve dramatically. It's just too bad that's what it takes.

I bought a 7 pound bucket of refined Shea Butter. I was extremely disappointed with the quality. The texture is very grainy and gross—basically think burnt/curdled/seized chocolate. I've had the 7 pound bucket for just over 6 months (stored in my refrigerator between uses) and it's already gone rancid. After contacting customer support, I learned that because it's been more than 90 days since I received it and my specific batch shouldn't expire until a year from now (December 2022) they won't do anything about it.

Their bulk batches are severely lacking in quality control.

I haven't had to order recently but I did some months ago for my business and other then the products being a little bit smaller than I anticipated, shipment time was actually faster than I thought and the products over all were pretty good quality. I just think they might be overwhelmed as most of us are trying to find and get certain products that have all but disappeared from the stores that some of us drive to. I really hope this company along with lots of others will outlast this situation, especially our health systems, be it holistic or western. Take care.

We have an agreement (in writing) that Bulk Apothocarry would provide our company at least one 55 gallon drum of a product, shipped at the end of each month. We're going on 7 weeks now on this agreement with one barrel paid for and all we get are excuses. Our orders are stacking up and we are loosing business. Unacceptable. Unprofessional. Unimpressed. With all the other areas of this company giving exemplary performance, above and beyond customer service - this is heartbreaking to write. I hope they can get out in front of this problem and make things right.