Bulk Apothecary

I have started making soap to sell in memory of my brother- the money raised goes to pat adoption fees for shelter animals-- That said- it was important to keep costs down so more money can go to the cause.
Not only are the prices at Bulk Apothecary competitive- their shipping costs are much more competitive than a lot of their competitors.
They get your order out quickly and it arrives as advertised.
Thank you Bulk Apothecary for your part in making my mission to honor my brother a little easier!
-Jane

I have such aweful experiences with Bulk Apothecary, I will never order from them again, they are the absolute worst to try and get an educated answer about there merchandise, my orders have come with bags broken open and spilled out, and they don't have good quality items. September the warehouse manager is rude and not helpful. No Stars!

Shipping time took a few days shy of a month, but I completely understand due to the unprecedented times. However, the liquid hand santizer, "Germ Attack", is one of the worst odors I have ever smelled. It smells like tequila vomit with a hint of fermented vegetables & milk. I feel like I wasted $100.00, because it is not usable as is, and gives my family members and I a nauseating feeling with slight headache. I am disappointed with the product, but not Bulk Apothecary.

At first I ordered the smallest bottles of sandalwood vanilla (formerly bath & bodywork devotee). I bought 6 and was very pleased. My recent order was escalated to larger sized bottles... NOT very pleased! It's almost as If to increase the amount, water was added. The oil's scent was 50% less strong than the smaller bottles. Ot happy with this order.

My business used their products with EXCELLENT customer reviews! Personally, I began using their products to replace Philosophy's Amazing Grace line...which has gone down hill since Coty bought the company. I get a BETTER product for LESS from Bulk Apothecary!

I was expecting the worst after I had read the reviews (after I had already placed an order) so was pleasantly surprised when my order arrived in slightly over a week. It arrived in fine shape and as some had mentioned the smells of some of their products, I opened each item and did not notice that any smelled unusual. I will probably order from them again. Note: I ordered eight different items but in very small quantities for making homemade lotion bars for personal use.

Ordered on April 10 received order May 8
Ok product if you don't mind waiting a month or so to get it

I purchased a 7lb tub of natural cocoa butter from them & received a dud. The product was hard and looked dried out except for a few dark spots. I tried to use it anyway, wondering if melting it down would solve the issue, and I was able to make lotion out of it but my recipe was off due to the consistency and the end product is hard to use, it doesn't seem to melt down in my hands as well as prior batches. Anyway I waited too long to try return it but I wrote to them asking how to dispose it and whether it may have gone bad and their customer service was not helpful at all. They ignored my question of whether it was bad and told me that the lot expired this month (a year after receiving it, when it was bad when I got it) and to contact my local waste disposal to figure out how to remove it. I get that they're no longer responsible for disposal once it's out of their hands, but if you can't even educate your customer then you have no business selling products with combustible warnings. And further why are they selling such large quantities of product that are nearly bad? A year is a quick turnaround for that amount of cocoa butter when the shelf life is 2-5 years... how long did it sit on their shelves? If it was that close to expiration and clearly already bad if you opened it, then the dates should be visible to customers before purchase & it should be offered at a discount. An expensive lesson that there are plenty of other sources available.

Tried to place an order for 208 oz of Eucalyptus essential oil they gave me the volume discount on 160 oz but charged me full price on 48 oz because they don't have the option add them together? Seriously? After I placed the order and questioned this, they literally said sorry and btw you were also entitled to a 15% discount which we are NOT going to give you. Because you missed entering the secret code

I placed my order a week ago for a 50 pack of clear jars and lids, it came before the time estimated which is surprising because I live in Los Angeles and Bulk Apothecary is based in Ohio. The jars and lids are good quality, even the packaging was eye appealing. I can honestly say these were the cheapest I found and definitely worth it, I recommended my friends as well to Bulk Apothecary.

I received my order of about $500 worth and received wrong items. When you call the answering machine comes on saying they are closed. Yet they are supposed to be open from 8-430. I called at 230, so then I send an email. No response…I should know better because I have had a bad experience before sending products that weren't as described or again sent wrong products. I spent much more on the item then what they sent me. If they don't respond I will go same route as before to reporting them. I find it's a bad reflection on management and therefore the employees are the same way. This company needs to be revamped and get better customer service. It's a nightmare to deal with them.

I purchased 500 dollars worth of bulk essential oils for my candle business and they are absolutely horrible! The cheapest essential oils I have ever worked with. They smell good out of the bottle but once put in a lit candle they have the most repulsive smell! Almost like a very strong gas. I can't use any of these products in my candles. I have no idea why they are so bad. A huge disappointment and waste of money.

I just made a purchase with them. They sent the wrong item so I contacted them. They want me to send the item back which is not a problem but I don not have a return label. Then they told me when I made my order they were out of stock. Why couldn't they let me know that when I made my purchase? Then they suggested that I purchase their smaller size. Why would I do that knowing how expensive their shipping is? And to top it off even though it was THEIR mistake I can't get my refund until they receive their item. I generally like purchasing from them but I don't know if I will again. I have a body butter business and it's affecting it. This is so how you do NOT do business.

On 3/22/20 I ordered large bottle of hand sanitizer costing approx $60+. Bulk Apothecary "guaranteed" delivery by April 3rd. They debited my account of the money immediately. Today, April 9th, I'm still waiting. Their website states they are 2 weeks behind on orders. No one is answering the phone. An email inquiry gets a form reply, essentially saying nothing. This is terrible service. DON'T DO BUSINESS WTH THEM! I've lost trust in them and no idea if I'll see my order or a refund if I request it.

I ordered 3/10 and both gallons arrived today 3/31. In a time of crisis like this, I applaud all the work this company has done to fulfill orders. Especially at times like this - how everyone expects 2 day shipping etc is beyond me. I waited and it has been received. All of my stores have been out for cover a month and are still out - so thank you for still having access when no one else can provide!

Spoke with them they email! By far the worst! This company is taking money! Lying about sending product! I wish I would of read the reviews before I spent money on essential oil I never received! Launching my scrubs March 5! Major set bk! But I will not recommend this company to anyone!

I have been using them for the last year and as the time has gone on, the quality of the product has gone downhill and the customer service is horrible. Passive aggressive customer service reps, private label soaps don't have smell like anything. Shipping is super long. Paid for next day shipping and it took over a week.Not only that, I cancelled the order and they still shipped it. Won't be using them again. They also have to approve all reviews on their website, which is why they have so many 5 star reviews on their website. Find another company to support because they are arrogant

I ordered white beeswax. Spent over $65 on shipping and customs on a $55 product. When it arrived it had the most foul smell ever! I immediately reached out to the company only to be told that I will have to pay to ship back ($65) for a partial refund! Doesn't make sense. Then I email them again they ask for the lot # so they can look into it, get a partial refund without sending back and guess what? They say its fine. I have to throw out the product that in the end cost me over $100. What a waste...

It took a month from the time of inputting my order to the delivery of my hand sanitizer. By the time it arrived, the local stores had plenty hand sanitizer in stock, and we didn't need the order. But there was no way of cancelling as all orders were stated as 'final'. Meanwhile, Bulk Apothecary had started sending marketing emails out to me, explaining they were keen to expand their business and encouraging their customers to buy other products they make. Since I was still awaiting my first order from them, this made me pretty upset that they seemingly had time to produce and market other products, whilst having no time to ship the first order to a new customer. I would rather that the delivery had been more timely and then I might have considered their other offerings. I am afraid their priorities are wrong and i don't intend to order again from them.

Customer service isn't great. I've had damaged items show up and I wanted a refund. Never heard a response or or got even a partial refund (4 out of 5 bottles had spilled and were empty). When I look to place other orders, usually half my items are out of stock. Most recently, shipping out has gone way longer than what they said. I understand they have more work load, but don't offer products then if you cannot get them out when you say. I was told it would be 10 days until my order could be filled. Then it jumped to 12. Now it's been 14 and it still has not shipped. I would have ordered elsewhere if I'd have been given a more honest estimate. They won't refund me though, so now I'm stuck waiting who knows how long.

I've bought quite a bit of product from them in the past year. Lotions, bottles, caps, boxes, soaps and bathbombs. I've had an issue with one bottle missing from a case of 6. I called they replaced the missing bottle. I didn't have any problems with ordering, shipping, or customer service when a mistake was made. The products themselves were good quality and aesthetically pleasing. I've read some recent reviews of the lotion and can say that if what they're claiming is true, then the issue has been resolved because I haven't had the same experience. It's possible that extenuating circumstances lead to these unfortunate events but I can honestly say that I've not had any of the experiences that's I'm seeing in these reviews and I'm very excited to continue working with Bulk Apothecary. LittleRedsGoodieBasket.com

This is a true story! Every single time I go to bulk's website to order something, it is NEVER in stock. And I mean NEVER. I always sign up for email notification and I have never gotten any notifications. And, if the item you're looking for is in stock, it's only available in a small size, where you have to buy at least 8 of said item, and end up paying double the price or in gigantic drums. If you're going to offer something on your website, you should at least have it in stock. To me this false advertising. Don't call yourself a bulk supplier and then only offer tiny sizes and 400 pound drums! You're screwing the people who are actually willing to tolerate you crappy customer service! Hey, Bulk Apothecary, stop catering to people who order gigantic drums and take care of the people who made you who you are!

I haven't had to order recently but I did some months ago for my business and other then the products being a little bit smaller than I anticipated, shipment time was actually faster than I thought and the products over all were pretty good quality. I just think they might be overwhelmed as most of us are trying to find and get certain products that have all but disappeared from the stores that some of us drive to. I really hope this company along with lots of others will outlast this situation, especially our health systems, be it holistic or western. Take care.