Bulk Apothecary

This rating is a ZERO, but I am forced to leave at least one star or I cannot leave a review. ****I placed an order. It arrived with several oils that leaked. I asked for the leaked oils to be returned. I would have asked for an exchange but the oils that were leaked I opened to see how much leaked out and was told I had to take a picture of the inside of the bottle. The oils did NOT smell as they should have, the color was much darker than it should have been and the consistency was not as it should have been. I'm sure the oils were old and rancid. The oils that were opened were cut with a much cheaper sticky oil, like a cheap vegetable cooking oil. The refund process is not up to a reputable company standards and a True customer-based business. The return service was so poor, the employees so UNprofessional and the training level so low that I had to dispute the order charge on my CC to get proper customer service. Frankly, I am not sure how or why this company is still in business. The BBB rating is rock bottom. There have been complaints with the FCC for banking fraud, Glassdoor which rates a company to work for by its employees is also rock bottom. Be warned! This company's products and customer service are horrible. Returns are a joke and non-existence and you will be cheated either in getting your money back or being lied to and told you did not return all the oils when you know you did. This company will steal your money based on lies and fraud. Their business practices are unethical, and have fraudulent billing and return practices. Oh, and many of their products "CLAIM" on their website to be in glass bottles when they are in plastic. Essential oils should never be in plastic bottles! Be warned! I read their company's mission-type statement as to how they treat their customers as their employees like to be treated, then I read what their employees say about working for that company. This company is a scam and commits fraud.

I was very unhappy with an order. I purchased many bottles of essential oils. They have it clearly listed on their site that the bottles come with a dropper top, so you do not have to purchase any eye droppers. When I recieved the order, every single one of the bottles had a plastic cap on top that was supposedly the ye dropper. Only... non eof them were attached to the top. I thought perhaps they came unsnapped, but they couldn't, since they did not fit the cover. I wrote back to them explaining that I cannot use them without an eye dropper, and since they are supposed to be fitted with one, and these don't even snap on top, to please send me some eye droppers. They sell these small plastic ones on their website as well, about 15 cents a piece. I was told in my response that I can purchase them if I like. That would have cost me about a dollar, but I would also have to spend 9 dollars to have them shipped. The droppers are all small tiny pieces of nothing but plastic and they weigh less than an ounce all together. 9 dollars to ship something that weighs about as much as a couple of cheerios? When I explained that since they advertise the bottles as HAVIING an eye dropper, and that none are needed, and that I should get the droppers sent to me... for free... I never heard back from them. I did keep getting mail order catalogues from them. I called them and asked why I never heard back from them. The rep had no response. None. Zero. I had my name removed from the mailing list. No apology was offered as well.

Fast and on time. Winderful product.The only place I will shop. Get your oils now before it is outlawed. Ok

If I could give them a zero, I would. I placed another larger (over $250) bulk order and they sent my 2 items that were NOT ordered/incorrect and one of the bowls was terribly deformed! I sent emails and called and despite the fact that THEY did not properly fill my order, they want me to send back the incorrect items? For example, they sent me 5lbs of CORN STARCH instead of 5lbs of ARROWROOT powder. They want me to send it back? I have no box to put it in, their return label is not printing correctly on my computer and I have to travel 45-50 min JUST to get to a UPS location/store to drop it off! They make mistakes and send me crappy products and they want me to put in all this effort? I have already sent several emails and made several calls and the people there are USELESS. They asked me to send pictures so I did but that didn't do anything but cause me more work and time! AND, I left a message and emails for a manager to contact me to NO AVAIL! What kind of company is this? Do they work out of their garage or something? I also agree re: many of the products being crappy. Watery, etc. VERY DISSAPPOINTED! How can they NOT send me what I ORDERED and PAID for and not make it right?! I tried to load the pics here but it's not working...

I also wanted to leave a review but you dont have the option. I'm extremely upset. I ordered the same foaming base I did last month for my scrubs and received a Stephenson melt and pour base. I contacted customer service for them to keep trying to assure me that the packaging was changed and it's the same product but I have to whip it on my own now and when I tried it it's COMPLETELY DIFFERENT CONSISTENCY then the last kind I received! I said I was so unhappy with it and it's not what I ordered. Your costumer service is awful. I order from you all the time and the one time my order is wrong all I get is "sorry you're unhappy with your order, I assure you that it's the same product, the photos on the site are misleading!" I'm sorry but if the photos are misleading that's false advertising. Im about to write BBB and report it because I should of been offered a complete refund for the product being different and being told the photos on your website are misleading. I have it all in my emails. I'm a very easy going person, but when someone tells me all that and then doesn't even offer a way to keep me happy other then arguing with me or offer me a refund without me asking for one, that's a horrible way to do buisness! Now I have to send back the products that were wrong in order to get my refund and take more time out of my work day for y'alls mess up and telling me you have a misleading website? I should get the refund regardless. I would never even normally ask for one without returning the product but the way I was argued with and not offered a way to make me happy w/o me asking first, it should be automatic refund!