Bulk ApothecaryReviews 259

NO MATTER HOW MANY DAYS BULK STATES ON THEIR WEBSITE REGARDING "SHIPPING DAYS OUT," THEY ARE LYING. (sorry for caps)

They are raking in the cash, then updating their orders thereafter with delays that are even longer than what you were forewarned about--and ultimately settled for because of going through with the order.

I ordered hand sanitizer with a "10-day out" for shipping... okay, fine.
EIGHTEEN DAYS later, I received a follow-up (only after complaining) that orders were now out 12 to 17 days further out.

I wrote again, essentially asking, "What does today's 17-day delay have to do with orders made 2 1/2 weeks prior?" They never responded. Obviously, "10-days out" was never true, to begin with. I'm now on my way to Paypal to cancel my order.

(CAPPS NOW INTENDED)
DO NOT DO BUSINESS WITH THIS COMPANY. IF YOU MUST, DO IT ONLY THROUGH PAYPAL; THEY WILL DEFEND YOU AND RETURN YOUR MONEY.

I cannot even imagine what dealing with Bulk's return department would be like without the help of an ally like Paypal.

I ordered 2 gallons of hand sanitizer March 21,2020. After my card was accepted they said that orders would not ship until 2 weeks later, which I thought was fine, I will not mind the wait. Today is April 11th and I have not even had ONE email sent to me saying my order has been delayed even more. The 1 800 number is a joke. I suggest you people who have purchased and not received their orders take it up with your bank or credit card company. They have a duty to investigate, pursue and resolve your purchase(s). I only gave 1 star because you cant give negative stars. I have my account # handy in case anyone wants to dispute my claims.
UPDATE: I received my order on May 1,2020, that's 40 days after purchase. (I only received 1 email on the 24th of April stating UPS had my package and was being shipped via Ground). I had decided not to dispute charges just to see if this order would go through. I wont buy from them again or recommend them to anyone. Hard times like these are what separate the good companies from the bad and I suppose they need to take a hard look at their business model. By the way, the hand sanitizer smells crappy and goes on just like the 70% Alcohol it is.

On 3/22/20 I ordered large bottle of hand sanitizer costing approx $60+. Bulk Apothecary "guaranteed" delivery by April 3rd. They debited my account of the money immediately. Today, April 9th, I'm still waiting. Their website states they are 2 weeks behind on orders. No one is answering the phone. An email inquiry gets a form reply, essentially saying nothing. This is terrible service. DON'T DO BUSINESS WTH THEM! I've lost trust in them and no idea if I'll see my order or a refund if I request it.

Yes, we are in a pandemic, and supplies are tight. Website said the product was IN STOCK and warned 5 to 7 day shipping, it has been 16 days. No way to check on your order (that feature is now deactivated on their website) and no shipping updates.

I've been ordering from Bulk Apothecary for years now and the customer service is always lacking. I recently placed an order on March 6,2020. No email was sent stating my order was delayed, emails got no response, and when I called and the representative seemed annoyed that I wanted to confirm where my order is at on March 27,2020. I just got an update today?!? My order won't arrive until April 16th... you have got to be kidding me. I will no longer be ordering from them and I would advise newcomers to stay away as well.

I ordered 3/10 and both gallons arrived today 3/31. In a time of crisis like this, I applaud all the work this company has done to fulfill orders. Especially at times like this - how everyone expects 2 day shipping etc is beyond me. I waited and it has been received. All of my stores have been out for cover a month and are still out - so thank you for still having access when no one else can provide!