Bulk Apothecary

I have such aweful experiences with Bulk Apothecary, I will never order from them again, they are the absolute worst to try and get an educated answer about there merchandise, my orders have come with bags broken open and spilled out, and they don't have good quality items. September the warehouse manager is rude and not helpful. No Stars!

Ordered on April 10 received order May 8
Ok product if you don't mind waiting a month or so to get it

I have started making soap to sell in memory of my brother- the money raised goes to pat adoption fees for shelter animals-- That said- it was important to keep costs down so more money can go to the cause.
Not only are the prices at Bulk Apothecary competitive- their shipping costs are much more competitive than a lot of their competitors.
They get your order out quickly and it arrives as advertised.
Thank you Bulk Apothecary for your part in making my mission to honor my brother a little easier!
-Jane

Shipping time took a few days shy of a month, but I completely understand due to the unprecedented times. However, the liquid hand santizer, "Germ Attack", is one of the worst odors I have ever smelled. It smells like tequila vomit with a hint of fermented vegetables & milk. I feel like I wasted $100.00, because it is not usable as is, and gives my family members and I a nauseating feeling with slight headache. I am disappointed with the product, but not Bulk Apothecary.

Did finally receive the Hand sanitizer I ordered. Seems they shipped it about 3 week after I ordered it. Giving them the benefit, they were probably overwhelmed by recent events.

I purchased a 7lb tub of natural cocoa butter from them & received a dud. The product was hard and looked dried out except for a few dark spots. I tried to use it anyway, wondering if melting it down would solve the issue, and I was able to make lotion out of it but my recipe was off due to the consistency and the end product is hard to use, it doesn't seem to melt down in my hands as well as prior batches. Anyway I waited too long to try return it but I wrote to them asking how to dispose it and whether it may have gone bad and their customer service was not helpful at all. They ignored my question of whether it was bad and told me that the lot expired this month (a year after receiving it, when it was bad when I got it) and to contact my local waste disposal to figure out how to remove it. I get that they're no longer responsible for disposal once it's out of their hands, but if you can't even educate your customer then you have no business selling products with combustible warnings. And further why are they selling such large quantities of product that are nearly bad? A year is a quick turnaround for that amount of cocoa butter when the shelf life is 2-5 years... how long did it sit on their shelves? If it was that close to expiration and clearly already bad if you opened it, then the dates should be visible to customers before purchase & it should be offered at a discount. An expensive lesson that there are plenty of other sources available.

Tried to place an order for 208 oz of Eucalyptus essential oil they gave me the volume discount on 160 oz but charged me full price on 48 oz because they don't have the option add them together? Seriously? After I placed the order and questioned this, they literally said sorry and btw you were also entitled to a 15% discount which we are NOT going to give you. Because you missed entering the secret code

We have an agreement (in writing) that Bulk Apothocarry would provide our company at least one 55 gallon drum of a product, shipped at the end of each month. We're going on 7 weeks now on this agreement with one barrel paid for and all we get are excuses. Our orders are stacking up and we are loosing business. Unacceptable. Unprofessional. Unimpressed. With all the other areas of this company giving exemplary performance, above and beyond customer service - this is heartbreaking to write. I hope they can get out in front of this problem and make things right.

Allegedly my products were "delivered" They're refusing to reship! They definitely lost a customer!

My business used their products with EXCELLENT customer reviews! Personally, I began using their products to replace Philosophy's Amazing Grace line...which has gone down hill since Coty bought the company. I get a BETTER product for LESS from Bulk Apothecary!

I purchased 500 dollars worth of bulk essential oils for my candle business and they are absolutely horrible! The cheapest essential oils I have ever worked with. They smell good out of the bottle but once put in a lit candle they have the most repulsive smell! Almost like a very strong gas. I can't use any of these products in my candles. I have no idea why they are so bad. A huge disappointment and waste of money.

I was expecting the worst after I had read the reviews (after I had already placed an order) so was pleasantly surprised when my order arrived in slightly over a week. It arrived in fine shape and as some had mentioned the smells of some of their products, I opened each item and did not notice that any smelled unusual. I will probably order from them again. Note: I ordered eight different items but in very small quantities for making homemade lotion bars for personal use.

I've bought quite a bit of product from them in the past year. Lotions, bottles, caps, boxes, soaps and bathbombs. I've had an issue with one bottle missing from a case of 6. I called they replaced the missing bottle. I didn't have any problems with ordering, shipping, or customer service when a mistake was made. The products themselves were good quality and aesthetically pleasing. I've read some recent reviews of the lotion and can say that if what they're claiming is true, then the issue has been resolved because I haven't had the same experience. It's possible that extenuating circumstances lead to these unfortunate events but I can honestly say that I've not had any of the experiences that's I'm seeing in these reviews and I'm very excited to continue working with Bulk Apothecary. LittleRedsGoodieBasket.com

I just made a purchase with them. They sent the wrong item so I contacted them. They want me to send the item back which is not a problem but I don not have a return label. Then they told me when I made my order they were out of stock. Why couldn't they let me know that when I made my purchase? Then they suggested that I purchase their smaller size. Why would I do that knowing how expensive their shipping is? And to top it off even though it was THEIR mistake I can't get my refund until they receive their item. I generally like purchasing from them but I don't know if I will again. I have a body butter business and it's affecting it. This is so how you do NOT do business.

Spoke with them they email! By far the worst! This company is taking money! Lying about sending product! I wish I would of read the reviews before I spent money on essential oil I never received! Launching my scrubs March 5! Major set bk! But I will not recommend this company to anyone!

At first I ordered the smallest bottles of sandalwood vanilla (formerly bath & bodywork devotee). I bought 6 and was very pleased. My recent order was escalated to larger sized bottles... NOT very pleased! It's almost as If to increase the amount, water was added. The oil's scent was 50% less strong than the smaller bottles. Ot happy with this order.

I ordered white beeswax. Spent over $65 on shipping and customs on a $55 product. When it arrived it had the most foul smell ever! I immediately reached out to the company only to be told that I will have to pay to ship back ($65) for a partial refund! Doesn't make sense. Then I email them again they ask for the lot # so they can look into it, get a partial refund without sending back and guess what? They say its fine. I have to throw out the product that in the end cost me over $100. What a waste...

Good news! My order did finally arrive! I ordered the gel sanitizer. I think that this company can resolve a lot of confusion if they would just explain their shipping procedures on the web site. Simply saying that there is a 10 day process is not enough. I placed my order on 3/9, I get a email on 3/19 that my order has shipped with a tracking number, UPS did not receive my package from vendor until 3/24. The problem is with the time that it takes for UPS to get the package.

I haven't had to order recently but I did some months ago for my business and other then the products being a little bit smaller than I anticipated, shipment time was actually faster than I thought and the products over all were pretty good quality. I just think they might be overwhelmed as most of us are trying to find and get certain products that have all but disappeared from the stores that some of us drive to. I really hope this company along with lots of others will outlast this situation, especially our health systems, be it holistic or western. Take care.

I placed my order a week ago for a 50 pack of clear jars and lids, it came before the time estimated which is surprising because I live in Los Angeles and Bulk Apothecary is based in Ohio. The jars and lids are good quality, even the packaging was eye appealing. I can honestly say these were the cheapest I found and definitely worth it, I recommended my friends as well to Bulk Apothecary.

I've been a loyal customer since last year when I stumbled upon them on Google they have great prices but be warned it comes with a price! Garbage products. Their body butter is grainy hard to work with, I bought foaming bath whip they sent me cosmetic base instead I had to find another website and I am please the only thing I like is their fragrance oils that's it and I'm planning to go elsewhere because their coconut fragrance oil literally has no scent I'm fitting to throw them out today! Being cheap isn't always good.

I placed my order for five one-gallon liquid hand sanitizers on March 18th. I just received my entire order on April 28th. In the beginning of April I started to get nervous after reading all the bad reviews thinking I never would get my hand sanitizer and that they already had my money. However, the two times that I contacted the company via email, they responded within a few hours and even gave me the option of cancelling and refunding my money. I don't think they deserve all the negative reviews. Yes, my order took over a month to fulfill, but this pandemic does not allow businesses to operate under the premise of "business as usual", especially the small family owned businesses. I will order from them again.

I ordered 3/10 and both gallons arrived today 3/31. In a time of crisis like this, I applaud all the work this company has done to fulfill orders. Especially at times like this - how everyone expects 2 day shipping etc is beyond me. I waited and it has been received. All of my stores have been out for cover a month and are still out - so thank you for still having access when no one else can provide!