On 3/22/20 I ordered large bottle of hand sanitizer costing approx $60+. Bulk Apothecary "guaranteed" delivery by April 3rd. They debited my account of the money immediately. Today, April 9th, I'm still waiting. Their website states they are 2 weeks behind on orders. No one is answering the phone. An email inquiry gets a form reply, essentially saying nothing. This is terrible service. DON'T DO BUSINESS WTH THEM! I've lost trust in them and no idea if I'll see my order or a refund if I request it.