BudgetAir.comReviews 520

Hello everyone please please please don't book any flights with these agents my flight has been cancelled just because airline provided them wrong information unbelievable nice joke

Worse customer service I ever had. I tried to add my infant to my ticket. I called and chat several times to them. They did not add my infant and always asked me to call the airline provider.
I called them and they created the itinerary number but they refused to add that to my ticket. Also they hung up phone on me. I don't know who come a service provider can do that.

Yes they are cheaper but not worth to buy tickets from them. I would not recommend anyone to do that.

I seldom give reviews but this time I have to warn people! Have to blocklist BudgetAir (affiliated to Travix) and never ever to recommend this travel agency if you wanted peace of mind and worry-free flight and bookings. They are SCAMMING people and bunch of liars! They are not able to refund the amount you paid for the last minute flight change caused by airlines! Such a huge inconvenience from my side and when following up for refund they steal your money. Its almost 4 months now and I am yet to receive the full refund which airlines already confirmed they granted the full refund already and to contact the travel agent and yet BudgetAir refuse to give it back! I strongly advise to avoid BudgetAir at all cost! NEVER EVER!

Will not own up to any mistakes of theirs. Will not coordinate with the airline to investigate the issue. Onus will be passed back to the customer to seek information and details from the airline and feed it back to them on the mistake they've done. What kind of "agent/agency" does that?
No contact number but a chatbot and an email address. So if you're at the counter trying to check-in and need help to speak with them, you're on your own.

Stay away from this site else you will loose money and peace. I had terrible experience just to contact them and agents were extremly rude. You better stay away

BudgetAir charges for changes and a large fare difference on top even when the new flight is cheaper

No one should ever book a flight using this booking agent, especially if you ever need to make a change to your flight schedule. They'll steal money from you claiming that ticket prices hiked.

They have no reliable form of communication. You can only communicate with them by chat with a robot.

In summary their services are a NIGHTMARE

Booking number BUSA-*******
They made the passenger the wrong name, I contacted them immediately after receiving the ticket,it takes over a month the company did not do anything, and finally needed me to pay $50 for correcting the name. Not big money but not a good purchase experience

Their business practice is very unprofessional.

They do not provide what they claim. They just mess with people's time and money.
They canceled the booking after 24 hrs. For a last-minute trip, saying "The airline provided us incorrect availability for the price you selected," translating it to more than $200 higher price for me the same flight.
I could have booked directly with the airline one day earlier and not loose all the money.
They have damaged me so much and destroyed all my plans. This is not a trip for fun and I have limited funding resources, causing so much distress.

Terrible company

I did my booking and my surname was only different from other pax, so they automatically changed my surname and then charged name change fees from me, no cust service, worst ever OTA

Budget air doesn't care about their users and costumers. They send me my boarding pass with the wrong name: "FirstName Mr LastName".

Security didn't let me thru and the airlines as usual don't care about people nor their customers so they told me I was on my own and they couldn't help me. I wasn't surprised... that's what airlines do usually.

I had to pay an airport staff with access to internal airport to print my boarding pass right. That very nice airport staff didn't even work for the airline and she wasn't expecting me to pay her.

Budget Air said they can't fix my boarding pass because they basically make money when their costumers loose their flights and the airline re-sells their seats. The worst part is that I had to pay for Budget Air's negligent and incompetent mistakes.

Worst ticket booking portal...they are doing the booking in the group fair.with same pnr.scammer...Please avoid them

I purchased a flight to and from Guatemala with a layover in Mexico City in February. Everything was perfect. However, two weeks ago I get an email saying to confirm that the flight back now was a day earlier and had an overnight layover in Mexico City. The company said they couldn't do anything even though I had a protection plan and even got mad at me because I was hesitant to make a $700 payment to change my flight and ensure a safe trip home. They were extremely rude. I normally don't write reviews but this has been extremely stressful and I want anyone who is looking for affordable flights to prevent this experience from happening. DO NOT PURCHASE THROUGH BUDGET AIR!

Hope this helps someone. I am still trying to get a refund from them a year later.

You can read what is expected of them on the Canada Transportation Agency website & the Travel Industry Council of Ontario website.

You can also complain to TICO, as they are considered a travel agency, part of Travix.
You can also file a complaint with the CTA.

- They are actually registered in California, so to complain you would have to contact Rob Bonta, Attorney General of California, or through the Federal Trade Commission.
You can also search their registration number and contact information through the State of California Department of Justice Seller of Travel Page.

Also They do not allow emails in reviews but -

info.us at budgetair.com

I've also included a pic of me asking if there were any available flights for an open ticket for all of 2023. As you can see, I was told there was not.

My wife got screwed by BudgetAir a month ago when Delta cancelled a leg of her flight. She tried to get BudgetAir to reschedule or rebook another flight, but they said that she needed to go through the airline that she was booked with. When she told them that Delta said that she needed to have BudgetAir take care of it because they can't do anything if the flight was booked through a third party, BudgetAir said that there was nothing they can do because their policy states that if the airline cancels then the customer has to rebook with the airline. How can there be a way that both the airline and BudgetAir has policies that cancel eachother out...well if there is a scam by BudgetAir of course. This was bad enough, but I had a flight to the states get cancelled as well, same issue and same ending...I will have to buy another flight. So, if you love to get scammed and thrive off of horrible customer service, then you should surely book with BudgetAir. You could also save money and grief and just skip being treated like garbage and use another company. If BudgetAir steps up and does the right thing I will edit my review, but I doubt that will happen.

Worst customer service. Emirates cancelled my flight due to a document I never had was never asked if I wanted to change the date nothing I then inquire about a refund spoke to three different people all a different story. For a £337. Ticket they wanted to charge me £185 airport cancellation plus £55 administration fee couldn't help with booking another ticket for a different date and was told I would have to pay more money. Would certainly never recommend them.

Bought a ticket on June 8 2020. The flight was cancelled by budgetair and never got refunded. It is impossible to get to someone that can actually resolve your issue with them. Just plain robbery. I was hoping to get a replacement flight down the road with them and too much time went by so my credit card company was not able to step in and help me for the refund.so total loss for me. DO NOT USE BUDGETAIR!

Want to give 0 starts if it was available. Usually, I am pretty good on using sites like that, but this time I got totally screwed. I live in the US; my parents are in Eastern Europe. My mom is in the hospital on death bed, so I booked last minute flight for tomorrow. Had a choice between two sites, and the cheaper one won. Boy that was a mistake. My flight was confirmed, and the cc charged. Price for two tickets was $2012 (vs $2340 on the other site). Two hours later I get cancellation email without any explanation. Managed to contact them via chat and was told that unfortunately the airline did not honor two tickets at that price any longer. WHAT? You confirm the reservation and charge the credit card for it without verifying that the seats at the price paid are still available? This is total unreliability and a scam, if you ask me. I ended up paying $2930 on the other site for the same flight, because the tickets at $2300 were gone... So I tried to save $350 and ended up paying $600 more than I could have paid if I booked it through the other site to begin with! Talk about the insult to a grieving person. PLEASE STAY AWAY FROM THIS SITE. WOULD NOT RECOMMEND TO ANYONE.

Pls don't waste your money on BudgetAir. Other sites are much cheaper and you have a 24 hr changes with paying the $200 (admin. Plus airline they claims). Use other site that is much cheaper than this one.