BudgetAir.com

Worst experience ever and cost me $000s
Cancel the flight. Chase up refund over and over again. Talk to a bot then a human who eventually just says Thanks have a Good Day and logs you off. Never see the refunds. How can this business be allowed to operate?

This company is incredibly manipulative they've try and find anyway to dodge their responsibility. I booked a flight with them and needed to cancel because of Covid I went to reschedule the flight and they kept blaming the airline. I would speak to the airline and then they would blame some mysterious policy that did not exist. Every time I found a solution to there made a problem, they would dodge their responsibility. I lost $400 here. Do NOT book with this organization!

Horrible, trash and garbage describe this organization. They incorrectly scheduled my flights and when I inquired about this they blamed me and put me at fault. They did not refund me anything or reschedule my flights so 3K$ vanished to this organization and I never set foot on a plane. I was forced to file a complaint with the Better Business Bureau and am looking into further legal action because I felt like I got robbed. I would be happy to see this company go bankrupt. Do not ever book anything with BudgetAir. You have no rights and zero indications where your money goes.

After my flight got cancelled I've received few mails ensuring that my money will be returned. After those few mails, no contact at all and no refund. Luckily I used card and could use chargeback option. Bank accepted the complaint and I've received the money back.
Anyone who paid with debit or credit card - contact your bank and try chargeback. I've had 13 months to do it and luckily got my money back.

The company is total bullcrap I been waiting two months for a refund... I keep getting automated email saying due to corona virus it's taking longer total scam they are dirty thiefs do not I repeat do not book with them

They are not processing my refund and blaming airlines for it. They are cheat fraud and totally unreliable. I would suggest everyone don't fall in the trap and buy tickets from a trusted and reliable website

It's hard to even give them 1 star! They are an awful in service anything. They never refund my money it's hard to even give them 1 star! They are an awful in service anything. They never refund my money. There is only one guy as a customer service and clearly, he is a big LIAR! So frustrating process. NEVER get anything from them

NO customer service and worse decision i have ever made on booking a flight. I hope that this review will persuade other people not to use this website. I have no idea why this type of website is allowed to operate. If i can give Zero star PLS!

They never warn me about the cancellation of my flight because they are creating fake adress mail each time you reserved this create enormous black holes and block the refund procedure and the contact with their partner when you ask them for refund they are playing the worst ping pong game I ever saw

They have booked me on a flight in September to Shanghai through Taiwan but currently flights through Taiwan to China are suspended. They want to charge me 155 pounds to cancel the flight- but they have sold me a dud service. It seems like there is no other choice other than be stranded in Taiwan.

"Unfortunately, your booking request on our website failed."
"During the booking process, the airline provided us incorrect seat availability for the price you selected, regrettably we were unsuccessful to rebook your seats.
Is this a joke?
Where is my money?

Have fought for nearly 14 months for a business class refund. Had excuses from "the airline doesn't give refunds only travel vouchers" to "the airline has gone into administration". All the excuses under the sun yet when I contacted the airline direct they advised they'd honour a refund as long as the agent made the request. This went on for months with BudgetAir denying that I was entitled to a refund. It was not until I recorded the conversation with the airline and sent it to them with a threat of legal action that they actually bothered to call and request the refund. Unsurprisingly about 4 weeks after the recording was sent to them I received confirmation of a refund. Don't give up, check directly with the airlines and if you are entitled to a refund keep chasing them...!

BudgetAir is a SCAM! Our flights were cancelled due to the red list placed on our country. Our flights were rescheduled without our consent to dates not allowed by our country. We have tried to reach BudgetAir over FB, email, phone and have had no response in over 6 months. This is a SCAM company that steals money and has no customer service. Avoid at all costs!

BudgetAir gladly took my money, but refused to refund when flights were CANCELLED. 3 international tickets paid for and never received back, waiting for 3 years. Absolute scam of a "company" - rather book flights directly through airlines.

We had used Budgetair to fly from Porto to Berlin and back.
According to their rules you have to check in online or face a fee of 50 euros per booking.
After trying all the avenues even at the airport we were unable to connect.
We had no choice but to have the check in done at the counter.
The 2 minute job at the counter cost us 100 Euros.
They are unfriendly and unhelpful and just make us the scape goats.
The lady on the phone even smashed the phone down on me.
Won't be using Budgetair any more.

Budgetair is a cheating site. I have paid for cancellation fees and still indigo informed that they have been booked without cancellation fees. I didn't receive any amount. Budgetair didn't even reply to my mail on the same