Bravofly UK

This is the first time ever that I need to wait an agent for an extended period of time to confirm my booking. My booking number is *******, and I still get no confirmation from Bravofly. It is extremely annoying for me as I need to book a transit plane before it is too late.

I bought flight tickets from Bravofly a fortnight ago. Unfortunately the flights were not on the correct dates. I asked Bravofly to cancel the flights and refund my money. Bravofly confirmed in an email to me that they cancelled the flights and would refund the money. Bravofly have not refunded any money. The customer service at Bravofly is terrible. None of the employees are willing to help or even seem to know what is going on. Do not use Bravofly! I intend to take legal action against Bravofly to attempt to enforce the payment of my refund.

We booked flights thru Bravofly and when phoned them were told they had no record of the bookings and had to write to their claims department to recover the £709 they had debited.
Therefore we booked alternative flights.
When we tried to claim they emailed back to say the original flights had been booked.
Lengthy correspondence but they did not help.
We tried to change the flight dates but were told this was not within the terms and conditions. This despite the fact that the emails they did send out contained details of how to change the flight.

The customer service was by far the worst I have ever encountered and they do not want to help. I tried to change the flights direct with the airline but was told this could only be done thru bravofly.

I booked my flight to Canada on the 23rd of June and expected to receive my ticket and receipt promptly as I have done with other airlines in the past. I need the receipt before I fly as it is being paid for by my job and they need the VAT invoice. Despite multiple emails sent on the 4th 17th 21st and 28th of July, alongside phone calls still no receipt. I get a generic email response every time saying...

"Dear Faye Allen,
Thank you for emailing us,
We kindly inform you that the invoice is not available yet.
Thank you for your patience."

When I reply asking for a date I can expect the invoice I receive no response.

I have no idea what sort of company cannot send a receipt?!?! I will never be using or recommending Bravofly to anyone. If they can't even get a receipt emailed out within a month they are an utter shambles. I will be contacting the ombudsman about Bravofly if this is not resolved.

I booked flights using bravofly and there was a mistake with the spelling of one of the names and then I was told to cancel the flight and rebook. I was promised a refund but then once I cancelled I was told that I would only receive 90 euros of the 1400 euros I have paid.

I have made a complaint to the bravofly customer service email address but they are trying to get out of paying my refund. It looks as though the website is a scam.

Please do not use their website.

Paid in full for flights from Singapore to Bangkok to find out baggage allowance was not what Bravofly claimed. Because of this I had to pay excess baggage. Its now nearly two months since the incident and despite many follow ups no refund. Last email reads as follows which is an absolute disgrace:-

Subject: Re: [Ticket#**************] Confirmation of your flight reservation Singapore - Phuket, ID BOOKING *******

Dear Sir/Madam

Thank you for your email.
The refund will take time. Whether it is two days or 6 months, we do not know at this stage.
It is worth checking time to time the progress. For now it is queueing, which means that the task/issue is pending and being dealt with.
As I mentioned below we cannot speed up the process, but rest assured that you will get your money at some point.

For more information, please do not hesitate to contact us.
Kind regards,
Márton Béres-Deák

Lufthansa cancelled the main leg of the flight and indicated I should rebook through Bravofly, but the only option Bravofly offered is a refund with some administrative charges (I'm still waiting for this refund after two weeks) or a voucher.
Now I do not know how long I would need to wait for the refund or how much are they going to refund (I also bought an insurance, but apparently I'm not getting that money back)
One thing is sure, I will never again book through Bravofly. Worst client service ever.

My booking id is ******* and would like to reschedule my trip. When i called at 9 AM Copenhagen time they responded to me around 12PM and asking to Fare adjustment: 93.06 EUR extra. I am really not sure why they chosen a flight which has more fare on that day. After that called around 12:30PM and provided the flight details which has less than my price but no response until 5:10PM. No one picking the call in Copenhagen and also no response to my email from last 5 hours. I really not sure why/what takes more than 5 hours to send the quotation. I personal feel before they respond my flight tickets gets changed. Next day got a call from executive to reschedule my flight with out collecting the fare adjustment charge. I feel better that their escalation process was quite good and things happens quickly after few follow up's.

I booked a flight to London to Dubrovnik but this was a one way flight and I entered the wrong destination, should of been returned flight from Dubrovnik to London, as soon as it went through, i realised and within minutes I contacted customer service and informed them that i made a mistake and can they stop it going through. Customer service took all my details and informed me someone will get back via email. As the flight was with Monarch, I thought I would contact them.So i spoke to Monarch who assured me Bravofly has not confirmed the flight and takes at least 24 hours but they are unable to cancel as I booked the flight with Bravofly. They also said this would not be a problem as i have contacted the airline as soon as i notice and nothing has been confirmed. I then sent an email to bravofly regarding the situation, I waited days but had no response. I spoke to customer service again after 4 days and they informed me it was on their system and someone will look into this. I logged online and only to find out the flight has been confirmed! They just don't listen! Now few weeks and still going back and forth, no one seems to deal with my situation, instead they offered me refund which is next to nothing. I paid at least £300 for 3 flights and there only offering me £48.65, so you can see why I am fuming.
I have sent various emails, complaints, requesting for managers details etc but seems like no one is bothered. Can someone help me please

L cancelled my flight in November 2015 with bravofly due to illness and not being able to fly. I received a response confirming my cancellation and the amount due to be refunded via either voucher or money. But after that email I have sent several emails and made several calls requesting a flight cost breakdown for my insurance company and almost 6 months later i still have not received one. I have been told on a few occasions that they do not have to provide that information or i am sent the same standard refund message. My insurance company need to know the taxes, supplements, charges etc. I do not understand why this is so difficult.
I am also still waiting for my actual refund (which is approx 1/4 of the cost) since november 2015! I have not received a penny back as yet. I have never experienced anything like this before with any travel company but i am disappointed with myself for not checking out bravofly before booking with them.
I would advise everyone to stay away from this company as what should be a straight forward resolution has been and still is a headache!

UPDATE 31. 3. 16
I have received a response since i sent a private message to sofia B but now Bravofly claim that i never responded to the cancellation request which is not true. I responded on the 9th November 2015 which is within the 72 hours limit. I am fed up of these excuses not to pay my refund. It seems like one excuse after the other. Is there a governing body for bravofly surely they must have to answer to someone?