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Lufthansa cancelled the main leg of the flight and indicated I should rebook through Bravofly, but the only option Bravofly offered is a refund with some administrative charges (I'm still waiting for this refund after two weeks) or a voucher.
Now I do not know how long I would need to wait for the refund or how much are they going to refund (I also bought an insurance, but apparently I'm not getting that money back)
One thing is sure, I will never again book through Bravofly. Worst client service ever.
David L.'s review of Bravofly UK earned a Very Helpful vote
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There is no 0 star rating, don't go with bravofly one of the worst. There customer care team is...
I had a very bad experience with Bravofly. They didn't send updated itinerary to passengers when...
Dear David L.,
Thank you for providing us with your valuable feedback.
We are very sorry for the inconvenience caused by the cancellation made to your booking and how it has affected your trip.
In our role as an intermediary between the airline and the client we are subject to all the airline's decisions and timings regarding schedule changes, cancellation and refunds.
I would be very grateful if you could please send me a private message confirming your 9-digit Bravofly Booking ID and I will be able to verify the status of your refund immediately.
Kind regards,
Sofia