ms M.

L cancelled my flight in November 2015 with bravofly due to illness and not being able to fly. I received a response confirming my cancellation and the amount due to be refunded via either voucher or money. But after that email I have sent several emails and made several calls requesting a flight cost breakdown for my insurance company and almost 6 months later i still have not received one. I have been told on a few occasions that they do not have to provide that information or i am sent the same standard refund message. My insurance company need to know the taxes, supplements, charges etc. I do not understand why this is so difficult.
I am also still waiting for my actual refund (which is approx 1/4 of the cost) since november 2015! I have not received a penny back as yet. I have never experienced anything like this before with any travel company but i am disappointed with myself for not checking out bravofly before booking with them.
I would advise everyone to stay away from this company as what should be a straight forward resolution has been and still is a headache!

UPDATE 31. 3. 16
I have received a response since i sent a private message to sofia B but now Bravofly claim that i never responded to the cancellation request which is not true. I responded on the 9th November 2015 which is within the 72 hours limit. I am fed up of these excuses not to pay my refund. It seems like one excuse after the other. Is there a governing body for bravofly surely they must have to answer to someone?