Bravofly UK

After specifically un-selecting the checkbox for the FULL FLEX i completed the form, entered payment info and it started processing then i get an extra popup ( AFTER THE TOTAL HAD ALREADY BEEN SHOWN) asking if i wanted $#*!ing fullflex agani which i must have clicked by accident, anyway long story short i went there to save 20pounds and ended up paying over 100pounds extra which they refuse to refund after i immediately called them. If you look across the internet hundreds have people have been tricked into this extra charge. They are a SNEAKY COMPANY stay away!

When the flights were booked By my boyfriend, he used an iPhone 5 webpage. I selected the correct times for the flights I wanted then when I received the confirmation email it had booked an alternative flight time. This means that there was either an error in the confirmation process or the iPhone webpage selection did not process my flight order correctly. I called the company within 30 mins of making the booking to tell them this had been an error, having already paid £75 extra to use the company rather than use the direct booking service with Wizzair. I shouldn't have bothered. For that extra £75 I paid, I could have had a premium service directly with Wizzair... and then they wanted to charge me an extra €90 to change the mistake made via their website.
On cancelling the booking with their "full flex" service- it isn't worth the money I that paid extra or even the electricity for the email they sent to me. I was bound by the T&Cs of Wizzair and from a booking I paid to them of approx £220 I would then receive £150 back - but BY VOUCHER - not the money back into my account. The LAST COMPANY in the world I would ever use again is this! Their voucher is worthless to me. They have in effect stolen my money. I'm so angry and I don't want anyone else to go through the issues that I've had with them. Avoid like the plague!

2. 5. 16 update after multiple emails and addressing all the review sites I could find with Bravofly.com profiles we received the Full Flex refund and the money has been returned to our bank account. Thank you BravoFly for ending this on a positive note.

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Booking Id: *******

Me and my husband were booking our flight. We filled out all our information, including credit card details for the flight.

We skipped the options for Full Flex and car rental and checked only these two boxes:

- Tick this box to confirm you have read and accept on the basis of paragraph f of the privacy policy to receive the best offers available
- Check this box to confirm you have read, understood and accepted the terms and conditions and the privacy policy

And clicked on "Buy".

After that a window showed up with a button on the right (I obviously can't redo this option since I would have to rebook another flight to have this window show up) that said something like "I would agree for Full Flex" - I honestly don't remember what it said since I clicked assuming this was the last step to book the flight! Of course at this point no terms and agreements were asked for us to agree to, cause that would hurt the whole scam.

We just clicked, assuming this was the end of booking our flight and only after clicking did I realize my mistake and immediately contacted you at the full flex email: *******@en.customer-travel-care.com

You replied to my emails, but without any assistance and now no one is repying there.

There I was also repeatedly told I was wrong and that terms and conditions state that there is no refund. Aside for the fact that I never checked the box for the terms and agreements, I went to read said terms and conditions and they say no such thing that a refund can't be made. They only stipulate the terms in which you can use the FullFlex service (which according to reviews on many websites is actually not trustworthy either).

So I am hereby requesting once again to have the money charged to my credit card for this service which I will not be using and never intended to purchase be refunded immediately.

With much aggrevation,

Maya

This company is a joke they don't care about people, I asked the airline to change ticket or cancel a month in advance and they said they were processing, every time I sent an email it was the same response so I assumed they were in contact with airline. To top things off the only reason we needed to change was because my daughter was ill and having seizures and many issues, i had medical reports and certificates and told them that and they kept on saying be patient we are processing. Now the flight is about to leave in two days and now they tell me that they made it a priority now to answer me and I got my answer not only did they not cancel ticket due to medical they are now telling me that they can refund 280 euros out of a $7000 euro ticket. Now they have delayed my response caused my daughter added injury as we have no flights home and cost me a lot of money, i think this company should be given a negative rating not 1 star I want to give them negative 100. Also if you have a problem you have to pay to talk to them on your credit card what a joke. I am now going to take legal matters when I get back to Australia and hopefully I can shut them down i will make sure everybody knows about this provider, they don't class a child who is having hundreds of seizures a priority then they are lacking any type of humanity and they should be ashamed in there company and themselves, shame shame shame! I hope God Blesses and touches your heart because something is very lacking in your responses to me and my family over last month. Writing this letter even makes me sick as I now have to get my family home and now I don't know how I am going to do it as we needed refund money to pay for new ticket, but I guess its not there problem because sick children are not a priority in this world anymore, Thankyou Bravo good job you guys excel in customer care.

You know why you experience an unexpected amount of calls because you are scammers and you are going to hell.Do not be overcome with evil but overcome evil with good, that is why I am praying for you people working for this shameless company. I have reported you to international consumer protection, my own country in Australia, in America and endless chat sites that ask for reviews, you have found a friend now in me and I am going to shut you down and find out where you guys practice, my solicitor has received a file and I will be chasing you endlessly, you hollow hearted human beings. Repent and ask God for forgiveness. Sincerely people like yourselves will end up in hell please seek God you need it, I don't want to go there so I forgive you.
God Bless
Chris

Your new best friend

We booked a return Qatar flight to Australia on-line with Bravo-Fly that later in the day could not be confirmed - we were contacted by phone to offer a similar timed Emirates flight at the same price which we agreed to. We were then sent our confirmation from Heathrow to Perth and back again (Via Dubai).
On the morning of the flight we went to check in 3 hours before at Heathrow, after queueing 45 mins we got to the counter to be told we were at the wrong airport and needed to be at Gatwick!
We went to the Emirates customer service desk to double check and yes Bravo fly had managed to book us a flight out of Gatwick and back in to Heathrow!
In addition they had even managed to send us the wrong confirmation for a flight that stated Heathrow it was both out and return to Heathrow (like we were told on the telephone too) - to our horror at this point it was 2 hours till the flight left and we were stood on a Friday morning at rush hour in Heathrow.
Thanks Bravo fly for all the stress you caused us!
We telephoned them from a cab en route to Gatwick (which cost £190) and they admitted the mistake told us to get a receipt and submit the claim to customers services... we've done that on return nearly two weeks ago and no-one has got back to us and are ignoring our e-mails.
DON'T BOOK WITH BRAVO FLY

: my booking ID: *******... MNL-GRU... DEAR BRAVOFLY, WHY YOU KEEP IGNORING MY REQUEST FOR REFUND for my ticket. As I said the ANA AIRLINE Told that MY TICKET IS REFUNDABLE. Last time send An email that I can only get a refund the amount of 5.409. Pesos!? My ticket is worth of 105,050.46 pesos and you only refund 5 thousand pesos plus...!? What do you mean I already submitt the requirements that you've asked IN THE PHILIPPINE AIRLINES AIRPORT... Where I was rejected during my check in. At the same date I called to you team. Please you have our email conversation regarding to this, but you keep ignoring my emails!? What do you want me to do BRAVOFLY WE KEEP EMAILING at THE SAME thing ASKING UNTIL MY TICKET INVALID!? You said I can get a reply within 72hrs, but until nothingHey!? What time when!?

They will charge you £35 a person if the airline cancels the flight
They bury it in T&C and give that after you book the flight
Never use again.

At the time of booking a flight for myself and my partner the Bravofly website crashed. It did not confirm that the payment had been taken from my account and I did not receive an email booking confirmation immediately. I therefore booked another Ryan Air flight for the same dates, same passengers etc which went through fine. A couple of hours later I received two bookings and rang Ryan Air the next day. They confirmed that they had cancelled the duplicate flight as I explained it was a system fault and this was refunded back to Bravofly the same day and assured that the money had been transferred.
After waiting two weeks without receiving the money I rang to be told by Bravofly/ last minute that this can take up to 6 months to refund (even though it was already in there account) but should be within the next week or so. I rang again the week after where they confirmed they have received the full refund back from Ryan Air and this would be transferred into my account within 3-5 days. I think received two emails both saying that I needed to respond to the email within 10 days in order to receive a refund, if no response the refund will be issued as a voucher. I replied to both emails and rang the company again to ensure that I could have a refund. This was all confirmed on both the phone and email (which I have copies of promising a full refund). Last week I then received an email giving my voucher number! I rang the company AGAIN. They said that I was no longer allowed a refund that they could only give me a voucher. The man on the phone was so rude, I have never had anyone speak to me like that before and repeated the same words to me over and over again as though I was stupid. I am a student nurse who has saved for this holiday for a long time and will not have any time during the rest of the year to use the voucher. I was promised a refund both verbally and written. I am very sure they need to honour this! I have also sent two complaints to the email address that was provided to me over a week ago and have not had a response still! This service is appalling and I still have not received my promised refund!

I made a booking ID *******. I noticed the following day a double payment had been taken from my account who i contacted and was told Brovofly took 2 payments 20 minuets apart. I contacted Bravofly and was told to respond to my confirmation email with a screen print of my bank statement which i did as soon as it was visible on my statement.
The only responce i had was in portuguese (presumably because the booking was made from Brazil) and even after explaining i could not speak portuguese i received further emails in portuguese.
Upon returning to the UK i contacted Bravofly again and was told to repeat the process with another representative in the UK. After waiting 3 days i was told simply we would like to apologize for our late respose.

"We inform you that we ehcked and there was no a double charge.

You made two bookings: ID BOOKING: ******* and ID BOOKING: *******."

I never made two bookings and never received two confirmation emails.

Im positive this is a scam as they have been no help in resolving this!

I do not recommend anybody use BRAVOFLY. It has gone from being the cheapest to the most expensive flight possible!

I booked a return flight with British Airways from Zurich to Boston via bravofly. I added the 'maxiflex' package for $80 that (so the claim) allows me to do the following (note that the quote below is directly copied-and-pasted from Bravofly's website):

"Maximum flexibility: cancel your booking and retain 90% of the ticket price.
No handling fees to cancel or modify your booking.
Priority assistance: dedicated assistance.
Full refund for the cost of Full Flex if you do not use it."

This is ALL it says on the website (there is a link to a pdf with lots of small print, but I assumed that the relevant information was on the site itself).

The departure was in January and the return is in April. I needed to change the return date, so I contacted bravofly. Initially I wanted to change my flight to an identical one six days earlier. To my great surprise, I received, after a delay of several days, a quote for the cost of this change that exceeded the original ticket price! When I asked how this could be, I was told that the 'maxiflex' package only covered the agency's own handling fees.

I then attempted to cancel the return journey. I was told on the phone that I could expect about half of my initial ticket price returned to me, either immediately in the form of a voucher for future use or with some delay as cash. I instructed the agent to go ahead. I then received an email informing me that my refund would amount to GBP 27.26! Assuming that an error had been made, I called bravofly again. I was told that the 'maxiflex' conditions did not apply if the outward journey had already been made. I was also told that it says this somewhere in the small print. To repeat, this small print is not on the agent's website but in a linked pdf. I complained and was told that no error had been made and that bravofly would stand by its decision.

So, to sum up: the company sold me a 'maxiflex' package that claims to let me change flights without charge or to cancel for a refund of 90% of the purchase price. Both claims turned out to be false. This package is a scam. It will cost me dearly, as I would not have booked the return flight had I not assumed I could change or cancel it. STEER CLEAR OF THIS COMPANY!

My trip was the most unpleasant trip connection I have ever had in my lintier life.
The difference between the 2 trips was approx 1 hour Larnaca / Paris Charles De Gaulle - Paris Charles De Gaulle /Frant.
Also same from Frankfurtt /Paris Charles De Gaulle - Paris Charles De Gaulle Larnaca, also 1 hour.
The Problem was that aircraft arrive in different area than the one I should catch the other on, approx 8-9 KM. Which I passed running and couldn't get on plain as Air France didn't accept to issue the boarding pass for the both flights! What a mess.
AND I had a very big arrangement in the airport Paris Charles De Gaulle, with the information desk, which didnt accept to help us, and in that area D2, there was no Aifrance desk rather Cy airways desk. It was a miracle that we managed to get a person from CY AIRWAYS WHO HELPED US AND ACCOMPANIED US TILL WE REACHED THE PLAIN!

PLEASE DON'T OFFER THIS CONNECTION FOR SALE..

If i could travel back in time one experience I could do without is my decision to use bravofly. What started with a cheap 2 hour flight from Cambodia to Hong Kong has now cast a dark shadow over our entire holiday. Our simple request was that we change our flight to a few days later. All seemed to be going to plan, we received an email showing us the new flight itinerary and the cost (only $60) and that all we needed to do was call the number provided and all changes would be made. Upon making this call our first red flag was that the operator told us that had we called within 30 minutes of receiving the email we could have made the changes, but now we needed to wait for someone else to call us. We waited and waited but no call. We woke the next day with a missed call and a voicemail from 2am in the morning and also an email informing us that because we did not answer all requests and changes had been terminated. We started the process all over again and i will not bore you with the same details but this continued everyday for a week. Middle of the night phone calls and terminated requests. Even after emphasising our time zone. It has now been so long that the cost to change the flight is now 7 times the amount of original flight cost (even the operator was confused by the outrageous cost), there is no refund on cancellation and to buy a new flight would cost us a small fortune as it is so close to the flying time. No one we have spoken to has any clue as to how to help us and some have on occasions simply hung up, which leaves me mind boggled as to what the point of their job actually is if they are unable to handle something as simple as a flight change. All in all there are no words to describe how utterly frustrating and confusing this whole bravofly company is. Highly recommend paying more for a flight else where, it doesn't get much worse than this.

I bought my ticket from Caracas to dublin with Bravofly and payed more than 1200 euro, I added a fully flex package in order to be able to change my ticket if i needded to and payed 192 euros more for that service. I made it to dublin but I won't be able to return by the date I have booked for personal reasons. I contacted the customer service line having to pay 6.10 euro more. The service was really poor and inefficient. The agent didn't have an answer to any of my questions and was not sure of how the procedure of changing the flight worked. The only thing he kept repeating was "you will receive and e mail with the confirmation" I asked if I was going to be charged any fees since I already had payed a "fully flex ticket" and he didn't even had an answer for that. Later on I recieved the email with the changes on my schedule and I had to pay 665 euro in order to change my flight. It specified
"Airline penalty: 276.00 EUR
- Price adjustment: 389.34 EUR
- Handling fee: 0.00 EUR
- Total cost of change: 665.34 EUR"
Excuse me? What do you mean by price adjustment. Charging me almost 400 euro on that? This is a complete scam, payed around 1400 euros on a flight and still have to pay almost 700 on fee? What is your fully flex package useful for?
The packet claims to have
"MAXIMUM FLEXIBILITY: cancel your booking and retain 90% of the ticket price.
NO HANDLING FEES to cancel or modify your booking.
PRIORITY ASSISTANCE: dedicated assistance.
FULL REFUND for the cost of of full flex if you don't use it. "
1. I cannot cancel my return flight since I already started my journey
2. They are charging me 665.34 Euro for changing my flight date
3. No priority service, I had to pay 6.10 euro just for someone to pick up the phone and tell me that the agency will send me an email not even knowing what to answer to any of my questions.
4. Where is my fully flex package refund? Since I wont use it I want my money back!
Can someone explain to me what kind of scam is this

Booking ID: *******

I am extremely disappointed by the service I am encountering since booking a flight with Bravo Fly. Unfortunately, I was informed that I would need to undergo surgery a week after the date of my outbound flight. This medical emergency was unforeseen and very unsettling situation and I have medical certificates confirming the surgery and the date of treatment.

I contacted Kenya Airways on 12. 10. 15 regarding changing my flight, who directed me to contact bravo fly as I booked through this travel group. I have spoken with Bravo Fly via phone and email on more than ten occasions since 13. 10. 15.

I was led to believe by Bravo Fly that I had been placed as a high priority case and that a member of the team were conversing with Kenya Airways in order to waver the extortionate fee of 845.35 EUR that had been proposed for changing my flight. I was also assured that I would receive a call as soon as possible.

With no response from the team, I had to make contact with Bravo Fly once more, receiving a response that I would receive a call back as soon as possible. Again no phone call received.

At this point I reverted back to Kenya Airways including them into my email to Bravo Fly, in a bid to try resolves the situation. Again, Kenya Airways were unable to help and Bravo Fly simply said they would be in touch.

It is no less than 24 hours before my scheduled flight date and I still received no response from Bravo Fly! I had to, AGAIN, contact Bravo Fly to find out what is going on. I was told the process would be expedited as my flight date is so near!

I am thoroughly disappointed and shocked at the service that Bravo Fly are providing. In previous correspondence, I communicated that this is my first experience with Bravo Fly and I am feeling generally disappointed with the timeframe and service Bravo Fly have presented. Sadly, it is now making me not want to use this service nor recommend it in the future. And, again, I would appreciate if a member of your team can contact me as soon as possible to resolve this situation.

The team member I spoke with last was unable to inform me of what will happen to my outbound flight if Bravo Fly have not resolved this matter by then. I am still waiting for this matter to be resolved.