Bravofly UK

I had a very bad experience with Bravofly. They didn't send updated itinerary to passengers when there is a change in flight timing. Moreover, when u ask for the updated itinerary, they will make u difficult to go through the tedious process or push to the air flight comp.
Also, whatever they have booked, cannot be found in the flight comp's system, Scary experience! Regret to book from Bravofly, last and no more next time.

There is no 0 star rating, don't go with bravofly one of the worst. There customer care team is very rude and miss guided us for cancelling ticket.They will charge like anything if need any further service…. Must to avoid and save money for hassle free flight

You will not get a ticket but only a booking request code. Your booking may or may not be approved. Before that determination is made the price may go up - you have NOT reserved the right to purchase at the advertised price.

Once the booking request is confirmed and accepted, you will still not get a booking reference number for you to be able to confirm with the airline whether you are flying or not. This will put you in a very bad position with price continuing to climb should you re-purchase elsewhere, your deadline approaching, and no guarantee from the airline that bravofly has even passed on the request.

Customer service is of no use.

Having searched for cheap flights and finding a great deal - I continued to place my card details and book the flight, selecting the purchase button. It was at this point that I realized I had been entirely wrong to assume that the price i had found and agreed to pay, would be the actual price taken from my account!
One prompt confirmation email later, and I realise my great flight prices were coupled with an extortionate and unethical 32 euro card charge! NOT WHAT I AGREED!
Even worse, when I called customer service, I was connected to last. Minute CS who blamed another website entirely - cancelled my flight and were unable to refund my money for a further 2 weeks! By which point flight prices have inevitably increased by more than 30 euros! An appalling experience - DO NOT USE

Booking reference *******
I booked our holiday to Portugal back on 4/1/16 when checking airline details I noticed that for our return flight with TAP Portugal 3 out of 8 of us do not have an e ticket reference?! 2 of the 3 are babies less than 6 months old! I called TAP Portugal who said the reference and e-ticket number needs to be requested by Bravofly, I called Bravofly and spoke to a man called Vijay Who agreed all 8 tickets were paid for as per my receipt but they would look into it and call back within 3-5 days but it has been 10 days and Iv heard nothing! We need to know that our babies and my fiancé will be on our flight home just as we have paid for nearly 5 months ago! A friend of ours is hoping to speak to watchdog about this as we just don't know what to do!
They also took out more money than the agreed price back when the flights were paid for but I couldn't be bothered to fight it when I heard these bad reviews!
I truly don't know what I can do to resolve this

I had a very bad experience with Bravofly and Fullflex, I paid the requested fees of flight ticket to Fullflex, for flexibility on change, and when I requested a change i didn't find a reply, even confirmation of receiving emails. And after more than 72 hours of requesting the flight change, I had a reply for start processing my email while my flight were about 36 hours.

They are not professional not dynamic and it's totally unprofessional, they are very very slow. Still this is my first step of complaining againts this very poor service which does not meet the amount paid as well.

I made a big mistake of booking for a flight on their web site. Booking reference no*******. They were quick to debit my bank account but didn't receive any booking confirmation! After several phone calls I didnt receive any flight details that I was promised I would receive as soon as possible. Didnt receive any flight details up to 20hrs before flight! Very irritating. This site is for scammers! I regret using this so called travel agency! I am advising all my friends, relatives and everyone that never book anything through this company! This web needs to be reported yo the authorities

After booking

Given incorrect information, refused the name of the operator as I would understand her name, hung up upon, numerous email ignored, unable to answer a simple question, refund taking twice the quoted time and still not received, passing the buck to the operating airline or bank, untrained, unprofessional staff and far the worst company I have ever had the unfortunate experience of doing business with them. I'd rather shovel coal on a ship for my passage for 2 months than ever have anything else to do with this appalling company. This company makes the dodgy businesses in South East Asia look like professionals. Do not book with them.

NB. You can't explain your company's mistakes Sofia. So no need to reply to this. Everyone please report any misdeeds to your card company and file complaints with the disputes team for reimbursement.

False advertising. States on quote "Price includes agency fees of 0.00 €, per person per route DISCOUNT €80.00". Then when you fill out all the forms and names of people traveling, ages of the people, address, phone etc. at the very end when you have finished, it adds on 50 euro. Very devious. Just tell the truth from the beginning. I will not trust Bravofly in the future. Bravofly is an untrustworthy, underhanded company that should be avoided in my opinion.

Bravofly's reply to my review is untrue, as when I tried to book again to see, there is still no visible sign or mention of the agency fee being deducted only if Amex is used. Maybe they typed it in invisible ink. I suspect it is just another lie to palm the customer off just like in the rest of the reviews here.

The only time they will get in touch with you is when you complain online to sites like Trust Pilot. Otherwise it is impossible to reach them. I can't see Bravofly lasting very long.

Well I have used Bravofly for trip all over the world... NEVER AGAIN.
I booked a short notice, urgent flight. Bravofly took the money and everything seemed ok. Half hour later Bravofly cancelled the flight without a reason. As this was an urgent booking I frantically tried to contact them by phone. They would not speak to me until I paid a 6.1 Euro charge. I was then informed that in fact there were no seats on the flight, even though they had sold me one. I am still awaiting to have the fare refunded to my account. When I contacted Bravofly about what had happened, I got a blunt and complete refusal to refund the cost of the phone call. Is this what they call customer service?

I used KAYAK for flight comparison and found that Brave fly were offering me tickets for
£945.57, but their confirmation showed £1,075.75. They have taken this amount from
My visa debit card. This is fraud and thieving. It was in March, and since then I have made
Effort to recover the difference of £125.18 without any success.

Whilst there is nothing much I do, but I do not understand how such rogue companies are
Allowed to be in business. And what is the point of price comparison?

This is the worst booking company I have ever encountered. They made a mistake with my original reservation which I phoned in about immediately. They then asked for 109 euros to correct the mistake (to write the name of the passenger properly), which I paid (it seemed easier just to get it over with -- I didn't want to have to deal with these long phone calls again, being put on hold to listen to music, and then being cut off and having to start over multiple times). With my credit card details they then charged for a NEW flight at a higher rate leaving the original booking in place. It now turns out that I have paid for TWO tickets plus the fee to change an error that was not my fault; obviously only one of these tickets can be used. I warn others to beware of this incompetent company, greedy for money but with no ability to serve customers well.

Everything was fine until I had to return home. I was charged additional costs for "security". Only for my carrier (Ryanair). For all other carriers (everywhere in the world as far as I know) this was included in the ticket price. When booking NOTHING was mentioned on the website.
This is illegal as it contradicts European law. But as an individual customer probably not worth filing a complaint for.
Anyway, I'll avoid this in future. Last time I booked through Bravofly or with Ryanair. This is apparently what they call "the new customer friendly" Ryanair. Right.

I booked using this site for cebu pacific and paid with credit card (or at least i thought).

When i arrived at the ticket counter i saw them my passport and the stuff reported that there is no reservation!
At a closer look, he noticed that there was a reservation and right after, a cancellation. Bravofly has informed me about my reservation, all seemed normal, but never informed me that they cancel it one moment earlier. So i had to stay in the hotel and look for another ticket next day morning!