- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
Booking reference *******
I booked our holiday to Portugal back on 4/1/16 when checking airline details I noticed that for our return flight with TAP Portugal 3 out of 8 of us do not have an e ticket reference?! 2 of the 3 are babies less than 6 months old! I called TAP Portugal who said the reference and e-ticket number needs to be requested by Bravofly, I called Bravofly and spoke to a man called Vijay Who agreed all 8 tickets were paid for as per my receipt but they would look into it and call back within 3-5 days but it has been 10 days and Iv heard nothing! We need to know that our babies and my fiancé will be on our flight home just as we have paid for nearly 5 months ago! A friend of ours is hoping to speak to watchdog about this as we just don't know what to do!
They also took out more money than the agreed price back when the flights were paid for but I couldn't be bothered to fight it when I heard these bad reviews!
I truly don't know what I can do to resolve this
Jemma P.'s review of Bravofly UK earned a Very Helpful vote
Jemma hasn’t received any thanks yous.
Jemma doesn’t have any fans yet.
Empty.
There is no 0 star rating, don't go with bravofly one of the worst. There customer care team is...
I had a very bad experience with Bravofly. They didn't send updated itinerary to passengers when...
Dear Jemma P.,
Apologies for the delay in our response here. In first of all, we thank you for your valuable feedback. We would like to reassure you that we have been looking into your request and apologise if you had a cause for complaint regarding the long management.
For any further queries please don't hesitate to contact us privately here.
I have forwarded your request to the relevant Team in order to investigate your case.
Kind regards,
Sofia