Bravofly UK

I had a very bad experience with Bravofly. They didn't send updated itinerary to passengers when there is a change in flight timing. Moreover, when u ask for the updated itinerary, they will make u difficult to go through the tedious process or push to the air flight comp.
Also, whatever they have booked, cannot be found in the flight comp's system, Scary experience! Regret to book from Bravofly, last and no more next time.

Cheating! Pop up of extra fee for full flex AFTER you have given the info of your credit card for a total amount of your flight.

My boarding passes are notmloading with bravofly, im booked to go on the 30th to tenerife and need to print 7 days before. I know its not 7 days before but why cant i still view them?!?!
Getting very worried from the reviews ive seen.

They will charge you £35 a person if the airline cancels the flight
They bury it in T&C and give that after you book the flight
Never use again.

I knew it straight away when I couldn't do my online check-in I tried & tried but have put it aside & re booked with the Airline, but I wonder how do these scammers keep getting away with it with all the letters I've just read ( I wish I wasn't in such a hurry yesterday) but now I know it will be a waste of effort to do any more...
Stupid business plan & my star rating for them would be stardust °

I wanted to book a ticket from LHR to BOM direct flight for 1 passenger, returning after 5 months. Bravofly led me down the booking path without once showing me flight details apart from departure dates, and fares.
I was led into booking the flights without further details. The booking confirmation was the first I knew of the flight being via Kuwait. I immediately realised that I had to cancel the deal and was forced from pillar to post to get communication in order to do so. I managed to get to a customer service 'human' who said it will be done and I will get confirmation in 7 to 14 days. I informed Barclaycard of the situation and felt reasonably safe.
After more than 28 days there was no communication from Bravofly so I tried to get in touch again. Round the mulberry bush and eventually on a chat I got confirmation that the communication to cancel was received on the same date as the booking. I decided to get in touch by phone and eventually got an email stating that cancellation was in progress and would be notified by email within 7days. I do not expect any refund as the system that is being employed is totally fradulent. It takes one to the cleaners while appearing to be honest.
My opinion thus far is do not go anywhere in online transactions with Lastminute or its subsidiaries as they are set up to take money without delivering honest service or refunds. Any email confirmation without a clear reply process is an attempt to defraud. Taking you to a site, registration and a host of complicated avenues is not honest in its complexity.
Every purchase online must be subject to cancellation within 24 hrs at no cost, and the reply method must be immediate without having to register elsewhere.

We have one good and one very bad experience with Bravofly in Berlin.
The good one is that we got an full refund for a cancelled flight and were able to book a new flight to the same (USA) destination. Easy, as this was not their fault and they get reimbursed too by US Airways.
The very bad experience is that for this flight we now need to fly to Brussels in order to catch the corresponding flight. So far so good, however what Bravofly never mentioned on their website while booking is that with Brussels Airlines only handluggage is free but you do pay for baggage in the hold of the aircraft.
After several calls from our side and promises to repair, nothing happens and undoubtedly will not happen! This means that we are now obliged to either buy new tickets directly from the airline company or pay a considerable fee for reviewing our tickets, 3 in total!
As soon as it is their mistake, they are not taking any responsibility whatsoever and hide after a deafening silence curtain!
So, despite the few positive reactions I read here on this site, for us it is the very last time we'll use Bravofly for further bookings.
I don't really think they're scam nor swindlers, but I do think they are extremely incompetent and unprofessional, especially in dealing with problems they cause themselves. Probably due to underpaid staff, thus indifferent and unexperienced.
We certainly will never recommend them to any of our friends.
Regards from prm.

This and its parent company have not refunded my cancelled ticket for six months now, have to take them to court! No other way to get money back

Do not use BravoFly They can not take enough money from you ordered the flight online with Visa therefore they took 25 % extra for the ticket when I came to the payment there was also travel insurance on do use that compani many complain about TrutsPilot immediately *******246

I booked my flight for 9 Feb [Booking ID: *******] on 14th Jan 2016. On Feb 5th they sent me an email saying "... due to a system check your reservation with booking ID ******* had to be cancelled.". They took 5 mins to pull the money from the CreditCard but now i am trying to call them up for the refund amount and i am not getting any proper response from them. Really pissed off.

I had a very bad experience with Bravofly and Fullflex, I paid the requested fees of flight ticket to Fullflex, for flexibility on change, and when I requested a change i didn't find a reply, even confirmation of receiving emails. And after more than 72 hours of requesting the flight change, I had a reply for start processing my email while my flight were about 36 hours.

They are not professional not dynamic and it's totally unprofessional, they are very very slow. Still this is my first step of complaining againts this very poor service which does not meet the amount paid as well.

I used KAYAK for flight comparison and found that Brave fly were offering me tickets for
£945.57, but their confirmation showed £1,075.75. They have taken this amount from
My visa debit card. This is fraud and thieving. It was in March, and since then I have made
Effort to recover the difference of £125.18 without any success.

Whilst there is nothing much I do, but I do not understand how such rogue companies are
Allowed to be in business. And what is the point of price comparison?

I booked my flights with this company and they took the money from my credit card straight away. The next day I received an e-mail saying that my tickets have been cancelled due to a system error and they have refunded my money. It has been over a week and the money hasn't shown up on my credit card. I have been trying to contact them. I wait in the queue for 10 minutes and their system automatically disconnects me. Should've checked the reviews before booking with them..

They are based in switzerland for a reason. You can't get hold of them when something goes wrong and they won't pay up. Most bookings end in tears and they pocket your cash no matter what. Stay away and warn your friends to never use them.

This company is a joke they don't care about people, I asked the airline to change ticket or cancel a month in advance and they said they were processing, every time I sent an email it was the same response so I assumed they were in contact with airline. To top things off the only reason we needed to change was because my daughter was ill and having seizures and many issues, i had medical reports and certificates and told them that and they kept on saying be patient we are processing. Now the flight is about to leave in two days and now they tell me that they made it a priority now to answer me and I got my answer not only did they not cancel ticket due to medical they are now telling me that they can refund 280 euros out of a $7000 euro ticket. Now they have delayed my response caused my daughter added injury as we have no flights home and cost me a lot of money, i think this company should be given a negative rating not 1 star I want to give them negative 100. Also if you have a problem you have to pay to talk to them on your credit card what a joke. I am now going to take legal matters when I get back to Australia and hopefully I can shut them down i will make sure everybody knows about this provider, they don't class a child who is having hundreds of seizures a priority then they are lacking any type of humanity and they should be ashamed in there company and themselves, shame shame shame! I hope God Blesses and touches your heart because something is very lacking in your responses to me and my family over last month. Writing this letter even makes me sick as I now have to get my family home and now I don't know how I am going to do it as we needed refund money to pay for new ticket, but I guess its not there problem because sick children are not a priority in this world anymore, Thankyou Bravo good job you guys excel in customer care.

You know why you experience an unexpected amount of calls because you are scammers and you are going to hell.Do not be overcome with evil but overcome evil with good, that is why I am praying for you people working for this shameless company. I have reported you to international consumer protection, my own country in Australia, in America and endless chat sites that ask for reviews, you have found a friend now in me and I am going to shut you down and find out where you guys practice, my solicitor has received a file and I will be chasing you endlessly, you hollow hearted human beings. Repent and ask God for forgiveness. Sincerely people like yourselves will end up in hell please seek God you need it, I don't want to go there so I forgive you.
God Bless
Chris

Your new best friend

Lufthansa cancelled the main leg of the flight and indicated I should rebook through Bravofly, but the only option Bravofly offered is a refund with some administrative charges (I'm still waiting for this refund after two weeks) or a voucher.
Now I do not know how long I would need to wait for the refund or how much are they going to refund (I also bought an insurance, but apparently I'm not getting that money back)
One thing is sure, I will never again book through Bravofly. Worst client service ever.

SO HORRIBLE!
My outbound flight was cancelled, I received incredible grief about a partial refund. They kept telling me it was my job, not theirs to contact the agency. I had to purchase separate outbound flight as they would not refund my car rental or my inbound flight. Then they would not adjust my car rental time to match the new flight time.

I booked using this site for cebu pacific and paid with credit card (or at least i thought).

When i arrived at the ticket counter i saw them my passport and the stuff reported that there is no reservation!
At a closer look, he noticed that there was a reservation and right after, a cancellation. Bravofly has informed me about my reservation, all seemed normal, but never informed me that they cancel it one moment earlier. So i had to stay in the hotel and look for another ticket next day morning!

This company needs to be shut down. Going through my own equally horrendous process of changing my flight that others have had, only being offered taxes to be refunded $80 or a voucher for $100 on a $1000 ticket... only to find out via the airline directly that these con artists changed the credit card form of payment in my record to THEIR own and obtained the full refund... Disgusting

Im planning to purchase ticket with this website since they offering good & cheapest price for my last minute trip. I can see lots of negative comments. But just want to make sure before i proceed. Appreciate your advise...

Absolutely no idea whatsoever. Extremely slow in replying to important emails. Never have the answers you want or need.

A simple scheduled flight change has become an absolute nightmare. Service staff have no idea on the refund process, nor can they explain simple discrepancies. Never ever ever book through Bravofly.

I would not use this company. I was booking flights and having input payment details I went to confirm, the company then added an insurance surcharge of £34. I tried to abort the booking and as I did not receive a confirmation email I assumed the booking had been cancelled. I later received confirmation and then tried to cancel by telephone to be told that they would refund 90% of the cost in the form of vouchers!
I responded to the message below, but received no reply - just put it down to an expensive mistake, but won't make the same mistake twice!

Having searched for cheap flights and finding a great deal - I continued to place my card details and book the flight, selecting the purchase button. It was at this point that I realized I had been entirely wrong to assume that the price i had found and agreed to pay, would be the actual price taken from my account!
One prompt confirmation email later, and I realise my great flight prices were coupled with an extortionate and unethical 32 euro card charge! NOT WHAT I AGREED!
Even worse, when I called customer service, I was connected to last. Minute CS who blamed another website entirely - cancelled my flight and were unable to refund my money for a further 2 weeks! By which point flight prices have inevitably increased by more than 30 euros! An appalling experience - DO NOT USE