Bravofly UK

Booked an urgent Flight and within a half hour it was cancelled but money was taken out of my account. I have phone 4 times to be told the document would be sent to y email for my bank to refund the cost, they then said they would fax to my bank but despite promising me I would receive through my email no doubt they do not send the details! I'm now out over 400 pound... Single mother and out 400 pound absolute disgrace! How do they justify this and managers refuse to speak to you... How can I get my money back as this was a bravo fly error taking payment for a service they could not provide!

Having gone through the booking engine process of booking of a simple flight, I found out that when I paid via Paypal, the system automatically added in Insurance, despite this being previously opted out. Upon questioning this I was informed that it was human error on my part and that I'm obviously not capable of booking a flight.

Despite multiple emails where I have listed not only the issue, they have repeatedly failed to address the issue laying the blame at my door and have not stopped responding to me at all. Unfortunately for them I am a website developer and have all the logs and recording of my visit to the website and have clear proof that both their system and staff are focused on robbing from their customers. This is plain criminal behavior which cannot be excused or accepted. Why they cannot treat customers with some respect is beyond me!

My flight was cancelled without a reason and they did not warn me, please please please don't touch this company they are just useless and unprofessional after cancelling my flight i called them and asked them for any alternative flights they said there are non which they were lied also they charge 20€ for what is their fault and said that my money would appear in my account about a month time very disappointed thought i got my ticket cheap but all they want is the money and they would disappoint you please read this and buy elsewhere so you dont get disappointed

I have bought a ticket for my mother, to travel in January, do to a yearly checkup the doctor said to cancel any trips until diagnosis is clear, I called BravoFly, and i also had the policy they suggested the voucher after cancellation just in case i need it purchase the ticket soon again cancellation, they promised to give the number 72 hours after cancellation, and nothing! After almost 2 weeks, no response, but to wait...
Finally we got the diagnosis, and she could travel mid january i need urgently to buy the ticket and no voucher number, I hope all this bad reviews can be solved my good assistance after this review...
Waiting now for answers.

My number of booking is: BRTOP*******
Thanks!

After my traumatic experience with previous travel agency which I mentioned from previous review I was hesitant to book again with other international travelling agency fearing that I might facing the same issues.
However my instinct prodded me to try once more because in fairness with international travelling agencies they offer the best prices compared to local agencies within our vicinity.It just happens some bad eggs were ruining their reputations.So I search again and fortunately I found this site Bravofly.com which also peddles competitive prices but way ahead better from my previous travel agency. Customer service is superb and very accommodating with all my queries.And added perks they were also offering vouchers that I could utilized on my next trips.
Its a worth value of money. I highly recommend them for travelers who were looking for affordable ticket fares.

I was appalled to see my flight booked and paid for at 153 euro and then seeing my card debited by 183 euro instead for something called Fullflex. I booked the day before the flight so why would I need this? Never even noticed the option for this. Very angry.
I was careful to watch out for the OPT IN or OUT trickery on these websites but this I never spotted.

The flight became more expensive than going to the airline website
Paula Cullen.
Flybe 23/03/2017. Dublin to Southampton

Just got home to the UK from a holiday booked through Bravofly. Now I have read most of the negative reviews and have to admit to having some post booking nerves. I will state here and now it was totally unjustified. Bravofly easily sorted a concern re baggage followed up by excellent communication to ensure we understood it was all sorted to our satisfaction. The flights to Italy and home again all went very smoothly with no problems whatsoever. I for one will have no hesitation in booking with Bravofly in the future. Well done. And just to add, yes, there will be problems with any travel company, that's the way things are but DON'T believe all that you read online. Bravo Bravofly.

Please do not use this agency. I bought my ticket to Johannesburg via Nairobi and a few hours later got two simultaneous emails stating that due to a technical problem my ticket could not be issued and the money was being held in a frozen area. This happened on 16/04/2015. I am now taking this matter up with my bank and reporting it as fraud. I have sent them an email and they have not responded yet and their customer service keep saying the problem is with my bank. My bank has confirmed this is not true and have given me the authorisation code for the transaction. They are a scam & should not be operating.

First the booking had not been confirmed. Second when calling them next day I heard that booking had been cancelled but they will offer me alternative. Third only first promise was true - booking had been cancelled. Fourth the money has been blocked and lock not automatically removed on cancellation, so I was unable to do another booking for more than a week. Concluding - no service provided but money not available for further booking

HELP PLEASE URGENT

Booked with ryanair, through bravofly... cant print boarding pass as the "email address" which i have to use (which is entirely made up by them) does not work. Nor does my ACTUAL email address work... therefore i cannot get through ryanairs security. Furthermore, they are refusing to give me the email address that bravofly have given them. I know the first part but i need the@... com or whatever ending. If anyone had the same issue... please can u private message me or w. E your email address that got you through. Thanks!

I booked my flights with this company and they took the money from my credit card straight away. The next day I received an e-mail saying that my tickets have been cancelled due to a system error and they have refunded my money. It has been over a week and the money hasn't shown up on my credit card. I have been trying to contact them. I wait in the queue for 10 minutes and their system automatically disconnects me. Should've checked the reviews before booking with them..

A group of us have booked Newcastle to Rome next February with Bravofly. Due to an incorrect click, 6 of us are leaving on flights that result in a 6 hour wait in Paris before carrying on to Rome. This was an honest mistake, made 1 year in advance of travel, with all flights with Air France and yet Bravofly won't allow us to change to the later flight and refuse to answer all emails.

This is customer service of the worst kind. An opportunity to just make a simple change.

How do I contact Bravofly about tickets that need to be rescheduled when we can't contact the customer service line because no-one answers the phone during the day and skeleton staff answer at night time who say they can't do anything until management is there through the day. We need to get this sorted quickly because we have 5 kids flying from London to Bali early next month by themselves to meet us in Bali and a leg of their flight is supposedly cancelled even though we can see on the Malaysian Airlines site there is another flight at exactly the same time they could reschedule with. We are flying from Australia & Bravofly is not helping us

Similar to many comments below - I do not recommend.

Flying with Ryanair is stressful enough without this middle man. I could not check in online using their reference number and their assigned email address. (WHY did they assign me a new email address?!?) Two tedious 'phone calls later, they "found" a new email address for me to use and with which to check in. (What was wrong with my own email address, used to book the flight!)

I would not use this company. I was booking flights and having input payment details I went to confirm, the company then added an insurance surcharge of £34. I tried to abort the booking and as I did not receive a confirmation email I assumed the booking had been cancelled. I later received confirmation and then tried to cancel by telephone to be told that they would refund 90% of the cost in the form of vouchers!
I responded to the message below, but received no reply - just put it down to an expensive mistake, but won't make the same mistake twice!

I have bought two tickets one for me and my friend and when we called the airline they do not have us on reservation for flight 2419. I either want my money back or to be guaranteed a seat on the flight. Do not use this app!