My son in law and I both booked return tickets to fly from Stanstead to Palma with British Airways flights BA2339 out and BA2294 return. My son in law booked direct with BA and I booked through Bravofly.
On 23 Nov. BA decided to cancel the outgoing leg BA2339 and offered alternative flights from other London airports. I and my son in law both decided that it wasn't practical to fly out from one airport and return to another, especially as my son in law lives just 10 minutes from Stanstead airport, so we agreed to cancel the outgoing leg and book and alternative flight out of Stanstead with another airline.
My son in law rang BA and with one simple phone call arranged to have a refund for the outgoing leg but keep the return flight and he received his refund within 4 days.
I rang BA and although they agreed that I could do the same, they were not able to process my request, because it had to go through Bravofly as I had booked with Bravofly and that's where the trouble started.
Since 24 November one phone call and 14 E-mails back and forth, with Bravofly insisting that we couldn't just cancel the outgoing flight and insisted that we had to accept one of the alternative flights or cancel both the outgoing and return flights.
Then on 18 December, after we stated that we would start using social media, etc to escalate the case, Bravofly informed us that we can actually cancel the outgoing flight and retain the return flight, but insist that we can not get a refund for the cancelled outgoing flight until after we return from Mallorca, which is in June.
On 19 December we thanked Bravofly for eventually agreeing to cancel the outgoing flight and retain the return flight, but have instructed them to apply for an immediate refund from BA. NO REPLY RECEIVED
On 2 Jan we again E-mailed Bravofly asking for confirmation that the outgoing flight has been cancelled and the return flight retained and that they have applied to BA for a refund for the cancelled outgoing flight. NO REPLY RECEIVED

We have spent hours perusing this matter and feel that we have been more than patient and the matter is still unresolved, so have therefore decided to now use social media, etc. to escalate our claim and to show the general public that Bravofly offer a ver poor customer service.

Our Bravofly Booking ID: *******895 and Ticket#**************

In case you have forgotten, as it was at the start. My son in law rang BA and with one simple phone call arranged to have a refund for the outgoing leg but keep the return flight and he received his refund within 4 days. That's customer service.

So, I was planning to go to volunteer for Rio Olympics.
Everything was grand, wonderful and such an excitement. I managed to book airplane tickets for reasonable prices - considering time of year and everything.
Then, my life changed, and my circumstances changed, and for more than valid reasons I can't go any more. As soon as that happened, which was month and a half before my travel dates, I have paid for phone call to Bravofly, just to be told - thank you for your request, we will send you refund options by e mail as soon as possible! Like WHAT? Why did I pay to be told NOTHING useful - wait for e mail. Couldn't I get that info by e mail? But OK, I need at least some amount of money refunded, so I waited. And then, I was offered less than 8% (65eur refund for 820eur ticket) refund, MONTH AND A HALF IN ADVANCE, for a ticket they will sell again for twice as much! LESS THAN EIGHT PERCENT!
So, I told them that's just preposterous and unacceptable, and then I found someone who is willing to take my ticket from me (name change) if the terms are acceptable. I have thus made FORMAL REQUEST for name change, since they didn't want to give me quotation of costs before I give them name of person who's name I want on ticket. Why is that? Is it impossible to change name to xxyy, but it's OK if the name is yyxx or yxyx? I don't understand! So, for 3 weeks I and my friend were waiting to hear is it even possible to make name change and then I got info today that it isn't! WHY IT TOOK YOU 3 WEEKS TO READ COMPANIES POLICES, AND TELL ME IT ISN'T POSSIBLE?
And that's not all! I've been informed that should I wish to travel as planned, I'll have to ask for a refund and then to rebook my flight! WHO GAVE YOU THE RIGHT TO CANCEL MY BOOKING WITHOUT MY PREMISSION? I simply asked for information, and it took you 3 weeks to give it to me!
Your customers relation is just horrible, and your companies policies - which aren't transparent at all, are just awful! I am really angry with myself that I've purchased ticket from you, and I am sure not to make the same mistake again! I am sure to worn as many people as possible not to make same mistake as I did!
Just preposterous! Unimaginable and preposterous!

Bravofly, Last Minute.com or whatever they call themselves, stink.
This is my story and some ideas you can try if you have suffered too.
Last February (2015) I booked a flight for myself and OH to go to Tenerife South from Gatwick. Unfortunately, we had to return from Tenerife North to take advantage of Bravofly's 'cheap' offer.
Our holiday started with a flight to Tenerife on 19th December 2015 and it was fine until we tried to come home. First we took a taxi from South to North for our early morning flight. However, when we got there we couldn't see our flight listed. This, we learned, was because it had been cancelled 3 months beforehand.
Bravofly didn't tell us.
So there we were with 48 hours until the next flight and no help whatever from Iberia. Stressed as we were we had to find a hotel that we could afford at the last minute; it wasn't easy or cheap in the capital of Santa Cruz.
When we returned home we asked Bravofly for our money to be refunded. They said it was the responsibility of the airline (Iberia) and refused to talk to us. They actually put the phone down on us on two consecutive days as soon as I said my booking reference.
So I thought I'd make a claim in the small claims court. I couldn't. Bravofly.co.uk's head office is in Switzerland which is outside the EU for legal purposes.
I phoned ABTA; Bravofly is not a member. I phoned ATOL re Iberia and ATOL told me that the fault lay with Bravofly.
So what could I do
Had I booked by credit card I would have had a redress against the card company but I booked by debit card so I have started a debit card dispute with my bank. After all I didn't get what I paid for.
Next I contacted the European Consumer Network who signposted me to the FCAB Switzerland. The FCAB said they knew of the company and were considering legal action but could not help me as an individual.
So as soon as I have heard from my bank re the dispute, I will be in touch with my insurance company.
What I do want to encourage is that people who are affected negatively by Bravofly or lastminute.com go directly to the FCAB via telephone on +41 58 462 20 00 or you can write to them at their postal address: Federal Consumer Affairs Bureau, Einsteinstrasse 2,3003 Berne, Switzerland.or you can email them at *******@seco.admin.ch
I hope you will win out against these unfair practices. Good luck.

I selected the cheapest company (as you do) from a comparison site: £194 compared to £195 on two or three other well-known names. On the final screen there was "Total cost of the booking: £193.90" beside a 'Confirm' button. When I got the receipt I had been charged £217.52! I complained. The final answer given was that the total cost offered had below it in small print "Promotional price includes a discount of..., valid when paying with JCB". Now Ive never heard of JCB, except if youre talking about the mobile diggers! Its a credit card, apparently. I checked; JCB has only 1.12% of the world market! Other companies (the ones quoting £195) may well not have had such a sneaky clause in them.

They had me! There in the small print was an 'addition' to the 'total cost'. The discount with JCB would not apply to the 99% of us who use VISA, MasterCard, AmEx, etc... IF they wish to state "discount for JCB card users:" then fine. That small print is so easily missable under the BIG CONFIRM button right after the total cost lie! Thats what it is: a lie! A very clever lie since they have you legally. Its not illegal but it IS immoral! Ryanair had a very similar legal scam a few years ago, but they had done nothing wrong!

To think I went with this company just to save £1! Ended up costing me £22.52 more than the next company!

UPDATE!:

My previous review of these charlatans produced a response from the company and an offer of a voucher (NOT a refund) of the amount they scammed from me. Since I knew I would be booking a flight the following year, I accepted.

When I went to use the voucher, it would not work properly, so I rang the service centre. They put me on hold. Until I got fed up waiting. They apologised, said they would get someone to ring me back. About four or five times this happened, in various forms. Since I was getting nowhere, and had to get the flight booked, I went ahead on a different site (which turned out cheaper than their flight WITH the voucher!) and emailed them about this problem. All I get back are the standard "your voucher is for the value of £x, it is valid until x date. When you go onto our booking page, on page 3, enter the code..."

Doesn't matter how many times I tell them by email or by phone that THE VOUCHER DOES NOT WORK!, I get nothing, nada, zilch! I have demanded a cash refund. What do you think I've got in response to that? Yeah, **** all!

Even if another company is charging a few pounds more, I'd say go with THEM. There could NOT be a worse travel company. Could there? Please, God, no!

This company is a scam! Don't book with them unless you feel like throwing out your money and a lot of your time!

I made two mistakes regarding Bravofly:
1) I booked with them in the first place (... way back in March 2014. This flight was mysteriously cancelled, and I was offered a voucher or a refund. I requested a refund immediately. But despite my request, and a confirmation of this request (it was "registered in [their] system"), I received a voucher number two weeks later. Strange and suspicious.)
2) I gave in and used that voucher to book another flight. (... being weirded out about my sudden flight cancellation and the fact that I received a voucher code instead of the refund I requested, I thought that perhaps I ought to use the voucher since all signs were pointing to me never receiving anything if I waited for the refund.)

WHAT HAPPENED AFTER THAT WAS EVEN MORE RIDICULOUS:
I used the voucher for a flight for my husband (... as I had already booked my flights since I was super pregnant and had to get in the long-haul before I popped...), and it was ALSO CANCELLED, ONLY ONE DAY before his flight while we were in Portugal on our baby-moon. Amazingly, I caught the email regarding this cancellation with a few hours (the email said I had 72 hrs to respond AND that "the only possible alternative was a refund"), called the phone number they provided in the email--not a valid number, called EVERY number on their extensive list--not one worked, and wrote back an email calmly stating my irritation with the 2nd cancellation and its severe inconvenience it caused us, also stating that their call centers do not accept calls (yes, I even tried paying the Vat 6,10 from a landline), and to RECONFIRM that yes, of course, I wanted that refund (since, in their words there was no other alternative). Then I had to scramble to buy an overpriced last minute ticket for my husband as I was preparing to board a plane for the States. During my ten hour flight to the States, apparently they tried calling me twice, which I could not, of course, answer (TOO LATE, I might add). When I landed, I received an email from them saying that it wasn't their fault (CLASSIC BRAVOFLY: PASS THE BLAME ONTO SOMEONE ELSE), and this explanation:

"Please note that we sent you the refund as only option availble, because actually the airline has any alternative flight on same day and unfortunately, during the weekend days, they are closed and we are not able to have any authorization for any kind of option, except refund."

AND

"Could [you] confirm to bravolfy direcly the refund of total amount transaction?"... to which I thought, 'fine, I guess that makes sense, even though it was kind of their fault for working with shady airlines that cancel at the last minute for no reason'... and...'what is this, the fourth time I'm sending them an email to "confirm" that I want a refund?... sheesh!' AND, to which I wrote back and stated in e x t r e m e l y clear language that YES-for the fourth time-I want a refund.

Seven months and one baby boy later, I received an email stating that the airline went out of business (surprise) and that it's not their fault we have to wait so long for our refunds.

A month after that, I get an email stating that I will receive my refund after some months (minus a 20euro fee, of course. Pfff!)

Another month later, I get an email stating that they've refunded me 17 euros. What?! I certainly did not pay 17 euros for that flight! To this I sent another (rather irritated email stating that 17euros is an insult). This email did not go through as the email address was no longer valid. I gave up on the whole thing for a while.

In March of this year, I finally got a hold of bravofly on the phone, to which they explained that I couldn't be refunded my whole amount (only 17 stinking euros) because I used a voucher (remember that voucher I received instead of the initial refund I requested from the first last minute flight cancellation?). So, I purchased a flight, I requested a refund, I got a voucher in return (for no reason), I used the voucher to purchase another flight, that flight was cancelled super last minute--screwing me over in lots of ways--I was told the "only alternative was a refund," I waited nearly a year for that refund, to only get 17 euros and ANOTHER USELESS VOUCHER!

Why USELESS, you ask? Ha, and the saga continues...

Two days ago, I was booking multiple flights for my husband, my son and I. And I figured, 'heck, why don't I try to use that stupid voucher for at least one of our flights?' Hahaha, I booked my son and my flights with the airline (see, I have learned from my mistakes ;) and tried to book my husband on the same flight through bravofly. I went through the whole online reservation system, and, guess what: NO VOUCHER CODE FIELD AVAILABLE! I called them (haha... those phone numbers are bunk), I searched and searched, even looked up the 'how to use voucher codes on bravofly page', found exactly where that stinking field was SUPPOSED TO BE (... on the "Reservation" page, under the "Special Transport Needs", in the field Do you own a discount code (voucher)?), and it still wasn't there. I tried multiple browsers, I had my husband check on his laptop, I checked on my iPhone, I even had my mom check on her desktop and, it still wasn't there. No such thing as a voucher code field. So, I gave up, obviously that stupid voucher that I never wanted was USELESS... obviously I wasted a bunch more of my time.

I decided to write them one last time before I started to go online with my story... because I'm too nice for my own good... and guess how they responded:

"Thank you for contacting us.

Regarding to your previous e-mail, we would like to inform you that you can provide your voucher code on the "Reservation" page, under the "Special Transport Needs".

If you have any further questions, please do not hesitate to contact us."

YOU KNOW WHAT I DID? I checked--for the exact same flight--and, hahahaha, that VOUCHER CODE FIELD MAGICALLY APPEARED. (In other words, they repaired their website after I messaged them).

Oh my... oh my, oh my, oh my. Not only did they lure me in with a fake flight on a bankrupt airline, then cram a voucher down my throat when I demanded a refund, then-when I used that voucher-book me on another scam flight, then yank me around for a year saying that I'd receive a refund (it was the only option, right?), then give me another frickin voucher that could not be used when I needed because there was no voucher code field where it was supposed to be, BUT, instead of apologizing for a glitch on their website or some normal excuse like that, THEY ALSO INSULT ME BY INSINUATING THAT I WAS TOO MUCH OF AN IDIOT TO FIGURE OUT WHERE THEIR DARN VOUCHER CODE FIELD WAS ON THE RESERVATION PAGE!

Really. It's one thing to steal some one's money through a run of the mill scam, it's another to insult their basic intelligence regarding the inanely simple task of filling out a da*n webpage form.

So, Bravofly, keep my money. And don't even bother responding to this or apologizing... we are beyond that.

(by the way, I'm posting this on EVERY travel site I can find, so have fun erasing it ;)

Horrible

Write your review to help others learn about this online am disgusted with the lack of help I am currently receiving from your "customer care team" I called on christmas eve to change my flight back to Malaysia from London, which is booked for the 2nd... YES 2nd of January. I received an email on the 27th DAYS after whilst I am WORRIED SICK. Saying there are no seats available on any dates from the 8th-10th January. Why your incompetent staff in this crappy call centre wouldn't know to check other dates from then on... I do not know! HOWEVER, I called up again three times since... TWICE the phone was put down on me whilst I explained my situation and that I did not have a lot of time for this to be sorted out. The third time I was told you can not do anything about it and I SHOULD TING MALAYSIAN AIRLINES TO CHANGE I?! I booked through you... WHY?!?!?! I am utmost outraged that I have ALSO spent 20 minuets on the phone dealing with a moron in Switzerland who told me there was nothing he could do about it and I could not speak to a manager regarding my situation, and that he has "put a request through to try change the flight date to 13th, 14th or 15th. The email wont come through for another three days LIKE LAST TIME. And even then... How is my change of date confirmed?!? BY THEN THE FLIGHT WILL HAVE LEFT AND IT WILL COME TO A POINT WHERE THERE WILL BE NOTHING ANYONE CAN DO. I AM OUTRAGED AND NEED A RESOLUTION. MY COUSIN HAS BEEN DIAGNOSED WITH CANCER AT 22 DO YOU SERIOUSLY THINK I NEED THIS HASSLE ON TOP OF THAT?!?!

I made my booking for 3 tickets from HK to Singapore on 26/6 at 1200hrs. However, I wrongly booked my flight at 14:55hrs depart on 28/8. Actually I wanna book the one at 11:05hrs on 28/8. I tried to reach your provided phone at ************** for 8 times to amend my flights. But the phone no. Was fake and you can never reach them as it hang up every time after 1 min. I sent email to them twice bit no one reply me until 6 hrs later. I tried to login to their website by following their instruction in order to cancel my flight but failed. Their email stated I can cancel my booking as long as it has not been confirmed. But there has no any KEY for me to hit CANCEL at all. I tried all the way to reach BRAVOFLY! But it was hopeless! I could only keep calling the fake no. There and waiting for the booking from PENDING turned to CONFIRMED at 1400hrs.

I didn't give up I called them with another no. Provided in their confirmation. I reached them finally. But was told I can cancel the booking and if I want to change to flight time I need to pay the penalty at EUR$130+! It's ridiculous!
I requested to talked to the manager their said they dot gave manager on duty! Ask me to wait for email in couple days! What! Crazy them! They didn't help me to contact the airline after 24hrs later I contacted the airline and was told such! I was told by the airline that BRAVOFLY charges me in AU$497.1 which is HK$3600. But when I made the booking it showed HK$3157. Fraud! That's terrible! I already spoke to my bank and they say they will assist me to report the case as fraud and I can dispute the charge!

I sent more than 10 emails but no one reply! I called them more than 10 times and no one can help and the staff Martin Varma in Hungary refused to put me through to the manager - Ida Adefa for assistance! He told me I'm not allowed to speak to the manager?! I'm sure he is insane! He should not work as a team leader. He makes the hospitality industry very bad. I feel shame on him and your company! How terrible are you?

I'm strongly request you guys to follow my case and settle down your problem. Please make sure you pass it to your CLAIM DEPARTMENT!
I can't wait! Please reply me on Monday! Change my flight to 1105hrs on 28/8 and I'm for sure not paying any penalty. I'm asking for your compensation! It's your fault which made me missed the chance to cancel or damned my flight within the pending status! It's not my fault and I'm not going to suffer anything! No reply on my request at all!

BRAVOFLY should call AWFULFLY! Terrible! Fraud the world!

Please never use this awful agent to make any booking! For sure you will regret!

Please amend for me. What can I do now?

Not so user friendly

My experience with using this company has been absolutely terrible. I cannot possibly discourage potential customers from using this company highly enough. If I could leave no stars I would.
I tried to book flights with bravofly on Thursday after finding them on skyscanner. I was directed to their site and tried to book my flights. I had to contact them as I needed to add a travel cot to my luggage and there was no section on the webpage to do this. I spoke to someone who was not very helpful at all and first told me that someone would call me back to do this after I booked the flight and then told me that I would need to call Ryanair with my booking reference and do this myself. That was fine so I went ahead. I did not realize (and it was never explained to me) that the booking was not instant.

I completed the book and received a message to say the booking was pending, that it could take up to 24 hours for it to be confirmed and that the payment amount had been blocked on my card. The message also said that I could cancel the booking online. I tried to do this (after reading terrible reviews from people who had experienced price changes in their tickets between trying to book their flights and bravofly actually confirming the reservation) but there was no where on the webpage to do this. So I called customer services.

The person I spoke to was really unhelpful and said that they would not refund the flight. When I pointed out that the flight had not actually been confirmed and was still pending, they said that someone would deal with it at some point and cancel it and the block would be removed. No information was offered as to when this would be (hours/days/weeks) and whenever I asked I was just told again that someone would do it at some point.

Afraid that by the time they got round to doing this the flight would be confirmed and non refundable, I tried to contact my back to cancel it from that side. That was not possible but fortunately someone called me back regarding the travel cot and when I explained that I wanted to cancel the whole thing they were able to do it instantly. So why this could not be done in the first place I really do not know, to be honest it seems a bit like a scam.

I received an email saying that the card was not charged and it would be returned to my account when my bank dealt with the request (suggesting that it was the bank processing that would cause the delay). I called bravofly to confirm the booking was cancelled and the block lifted and was told that it had been.

A few days later the amount was still blocked so I called the bank and was informed that they had received no request to lift the block and that it would be done instantly upon receiving instructions from bravofly. I called bravofly back and was told that actually the block had not been lifted and it could take 72 hours from cancellation for it to be removed.

Fast forward to 5 days from cancellation and the block still is not gone. I call bravofly again and am told that I need to provide them with a fax number from my bank for them to lift the block. This is the first time that I have been informed of this. I call the bank for the fax number and they tell me that there are several requirements that they need to fax to meet to process it (full account information, etc).

I call bravofly back and speak to one of the rudest people I have ever had the misfortune of encountering. She takes the fax number but refuses to even entertain me trying to tell her what the bank has asked for. Talking over me, she interrupts, raises her voice and tells me the other department know what they are doing and they will deal with it (despite only taking, for example, certain digits of my card number when the bank has stipulated that the email should contain the full thing). She absolutely refuses to take any information from me other than what bravofly wishes to include and will not even allow me to tell her the full list of things the bank has instructed me to inform them of.

She says someone will deal with it at some point. She offers no indication of when this will be. When pressed, she tells me it could take days and again suggests that this will be due to the bank being slow in processing the request. I point out that the bank will credit the account instantly upon receiving the request, that this has been ongoing for the best part of a week and that it is bravofly that are causing the hold up. I am told that someone will deal with it at some point.

At this point I fully expect that in a few days the amount will still not be in the account and bravofly will say that they have put in the request and it has not been processed by the bank (which I doubt very highly it would be seen as it will almost certainly not include the information that they have said that they will require).

Very, very dissatisfied. I have had to take out an overdraft to cover the cost of flights in order to book them elsewhere and each day that bravofly continues to waste my time I am being charged on it, as well as the costs of countless calls to customer services to be shouted at, interrupted and spoken over by the incredibly rude staff.

At this point I am actually paying money for the privileged of being spoken to like rubbish by people who seem to have no intention at all of trying to resolve this problem.

DO NOT USE THEM THEY ARE TERRIBLE!