Imran R.’s Reviews of Bravofly UK & more

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“Booking Cancelled and waiting for refund for over 7 days..”

1/21/16

I booked my flights with this company and they took the money from my credit card straight away. The next day I received an e-mail saying that my tickets have been cancelled due to a system error and they have refunded my money. It has been over a week and the money hasn't shown up on my credit card. I have been trying to contact them. I wait in the queue for 10 minutes and their system automatically disconnects me. Should've checked the reviews before booking with them..

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Thank you

Sofia B. – Bravofly UK Rep Over a year old

Dear Imran R.,

Thank you for contacting us here on Sitejabber.

We are sorry that we have been unable to confirm your booking. Our system automatically detected an unsecure transaction, therefore it was blocked immediately in order to protect your booking.

The reason there may still be a transaction pending on your card is due to the temporary credit limit system used to take payment. The amount has been released by us but the time taken may vary depending on your bank or card provider.

I would be very grateful if you could please provide us with your 9-digit Bravofly booking ID so that I can ask our Customer Care Team to send you a proof of transaction document that you can pass on to your bank and may help speed up the process somewhat.

Kind regards,
Sofia