N P.’s Reviews of Bravofly UK & more

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“Bravo fly - frozen my payment & issued no ticket”

4/18/15

Please do not use this agency. I bought my ticket to Johannesburg via Nairobi and a few hours later got two simultaneous emails stating that due to a technical problem my ticket could not be issued and the money was being held in a frozen area. This happened on 16/04/2015. I am now taking this matter up with my bank and reporting it as fraud. I have sent them an email and they have not responded yet and their customer service keep saying the problem is with my bank. My bank has confirmed this is not true and have given me the authorisation code for the transaction. They are a scam & should not be operating.

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Sofia B. – Bravofly UK Rep Over a year old

Dear N. P.,
We are sorry that we have been unable to confirm your booking. The reason there may still be a transaction pending on your card is due to the temporary credit limit system used to take payment. The amount has been released by us but the time taken may vary depending on your bank or card provider. I have asked our Customer Care Team to send you a proof of transaction document that you can pass on to your bank and may help speed up the process somewhat.
Could you please reply to our private message with more details and confirming your Bravofly ID.
Kind regards,
Sofia