I made a booking ID *******. I noticed the following day a double payment had been taken from my account who i contacted and was told Brovofly took 2 payments 20 minuets apart. I contacted Bravofly and was told to respond to my confirmation email with a screen print of my bank statement which i did as soon as it was visible on my statement.
The only responce i had was in portuguese (presumably because the booking was made from Brazil) and even after explaining i could not speak portuguese i received further emails in portuguese.
Upon returning to the UK i contacted Bravofly again and was told to repeat the process with another representative in the UK. After waiting 3 days i was told simply we would like to apologize for our late respose.
"We inform you that we ehcked and there was no a double charge.
You made two bookings: ID BOOKING: ******* and ID BOOKING: *******."
I never made two bookings and never received two confirmation emails.
Im positive this is a scam as they have been no help in resolving this!
I do not recommend anybody use BRAVOFLY. It has gone from being the cheapest to the most expensive flight possible!
Dear Nick,
Thank you for taking the time to provide us with your feedback and we are sorry that you have had cause to complain about the double payment. As you have been correctly informed we do have two bookings under your name (one on the Portugese platform via Tripadvisor and one directly on our Australian website). We are currently investigating if the airline will process a full refund for a duplicate booking and will be in touch.
Thanks, Sofia