Thumbnail of user nickt33

Nick T.

Contributor Level

Total Points
82

1 Review by Nick

  • Bravofly UK

2/3/15

I made a booking ID *******. I noticed the following day a double payment had been taken from my account who i contacted and was told Brovofly took 2 payments 20 minuets apart. I contacted Bravofly and was told to respond to my confirmation email with a screen print of my bank statement which i did as soon as it was visible on my statement.
The only responce i had was in portuguese (presumably because the booking was made from Brazil) and even after explaining i could not speak portuguese i received further emails in portuguese.
Upon returning to the UK i contacted Bravofly again and was told to repeat the process with another representative in the UK. After waiting 3 days i was told simply we would like to apologize for our late respose.

"We inform you that we ehcked and there was no a double charge.

You made two bookings: ID BOOKING: ******* and ID BOOKING: *******."

I never made two bookings and never received two confirmation emails.

Im positive this is a scam as they have been no help in resolving this!

I do not recommend anybody use BRAVOFLY. It has gone from being the cheapest to the most expensive flight possible!

Thumbnail of user sofiab3
Sofia B. – Bravofly UK Rep

Dear Nick,

Thank you for taking the time to provide us with your feedback and we are sorry that you have had cause to complain about the double payment. As you have been correctly informed we do have two bookings under your name (one on the Portugese platform via Tripadvisor and one directly on our Australian website). We are currently investigating if the airline will process a full refund for a duplicate booking and will be in touch.

Thanks, Sofia

Nick Has Earned 2 Votes

Nick T.'s review of Bravofly UK earned 2 Very Helpful votes

Nick hasn’t received any thanks yous.

Nick doesn’t have any fans yet.

Nick isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user rakeshagr11
12/9/23

There is no 0 star rating, don't go with bravofly one of the worst. There customer care team is...

Thumbnail of user jimmyykc
8/5/23

I had a very bad experience with Bravofly. They didn't send updated itinerary to passengers when...