Maya K.

2. 5. 16 update after multiple emails and addressing all the review sites I could find with Bravofly.com profiles we received the Full Flex refund and the money has been returned to our bank account. Thank you BravoFly for ending this on a positive note.

*******************************************

Booking Id: *******

Me and my husband were booking our flight. We filled out all our information, including credit card details for the flight.

We skipped the options for Full Flex and car rental and checked only these two boxes:

- Tick this box to confirm you have read and accept on the basis of paragraph f of the privacy policy to receive the best offers available
- Check this box to confirm you have read, understood and accepted the terms and conditions and the privacy policy

And clicked on "Buy".

After that a window showed up with a button on the right (I obviously can't redo this option since I would have to rebook another flight to have this window show up) that said something like "I would agree for Full Flex" - I honestly don't remember what it said since I clicked assuming this was the last step to book the flight! Of course at this point no terms and agreements were asked for us to agree to, cause that would hurt the whole scam.

We just clicked, assuming this was the end of booking our flight and only after clicking did I realize my mistake and immediately contacted you at the full flex email: *******@en.customer-travel-care.com

You replied to my emails, but without any assistance and now no one is repying there.

There I was also repeatedly told I was wrong and that terms and conditions state that there is no refund. Aside for the fact that I never checked the box for the terms and agreements, I went to read said terms and conditions and they say no such thing that a refund can't be made. They only stipulate the terms in which you can use the FullFlex service (which according to reviews on many websites is actually not trustworthy either).

So I am hereby requesting once again to have the money charged to my credit card for this service which I will not be using and never intended to purchase be refunded immediately.

With much aggrevation,

Maya